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Candidate's Name , CSPOBUSINESS ANALYSTPHONE NUMBER AVAILABLE EMAIL AVAILABLEStreet Address  ASTOR PLACE SOUTHEAST, D.C.A dynamic and results-oriented Functional Business Analyst, experienced in direct client-facing roles, with a specialty in eliciting, analyzing, and recording the intricate requirements for varied business processes. Excellent production and delivery of first-rate artifacts that encapsulate a Requirement Management Plan (RMP), meticulously drafted user stories, well-thought-out use cases, lucid process flow diagrams, and precision-engineered mock-ups. Possess the innate ability to function independently or to synergize in a team, thriving within the confines of highly competitive and fast-paced work environments. Skillfully blending resilience and adaptability in navigating the path through complex business landscapes, delivering outcomes that go beyond the expectations of stakeholders. AREAS OF EXPERTISE Requirements Elicitation Data Analysis Project Management End User Support User Acceptance Testing Wireframe Data Visualization Agile Methodology Waterfall MethodologyEXPERIENCE:Business Analyst Oct 2021 - PresentBoston Consulting Group, IL. Developed and maintained documentation for all triaging and resolution processes, ensuring consistency across the team and reducing error rates. Played a pivotal role in a project that leveraged Tableau to identify cost-saving opportunities, contributing to a 15% reduction in operational expenses. Implemented new monitoring tools and processes, resulting in early detection of potential production issues, and reducing downtime by 25%. Collaborated with cross-functional teams to prioritize competing business demands, ensuring that all project requirements and objectives were met on time and within budget. Spearheaded the integration of Tableau in database management processes, enhancing data visualization and reporting capabilities across the organization. Developed and maintained robust Tableau dashboards to provide real-time insights, supporting data-driven decision-making for senior management. Managed and optimized large datasets, ensuring accurate and efficient data flow into Tableau for insightful analytics and reporting. Worked with cross-functional teams to identify areas of improvement, leading to a 30% increase in project delivery efficiency. Led the development and documentation of Functional Requirements for a new product launch, ensuring adherence to strict deadlines and boosting team productivity by 45%. Conducted thorough GAP analysis resulting in the identification of inefficiencies and areas for improvement within SCR process, resulting in a 30% reduction in change request processing time. Developed and maintained comprehensive business process flow charts using MS Visio, resulting in a 20% increase in process efficiency across all departments. Utilized advanced Excel skills to manage and analyze large datasets, enhancing the accuracy and efficiency of data-driven decision-making processes. Developed complex Excel spreadsheets with the use of formulas, pivot tables, and charts to streamline data analysis and reporting tasks. Automated repetitive tasks using Excel macros, reducing manual data entry time by 40% and minimizing errors. Conducted functional testing on 10 existing platform features, using JIRA to analyze data and make data-driven recommendations for optimization, resulting in a 15% increase in conversion rates. Allow businesses to track and manage relationships with suppliers, ensuring a smooth supply chain process.Business Analyst Apr 2019  Sept 2021CRL Technology, Lexington Park, MD. Successfully interacted with Project sponsors, owners, Project Team Members, Vendors, and subject matter Experts to Understand and solve business problems. Conducted stakeholder analysis, documented business requirements, and established traceability to technical requirements for seamless project execution. Supported Project Manager in tracking project progress, identifying risks, and communicating status to business and organizational leadership. Facilitated productive discussions within the Scrum Team to identify potential issues with requirements or user stories, resulting in a 20% reduction in rework and increased efficiency. Provides a real-time view of inventory levels, helping business make informed decisions about stock levels, reordering and fulfillment. Collaborated with cross-functional teams to create use cases and sequence diagrams using SnagIt, leading to a reduction in system errors by 15%. Defined technical strategy, with development team, for major software releases, resulting in a 15% reduction in development time and increased user satisfaction. Created weekly status reports for senior leadership that included key performance indicators (KPIs) such as issue resolution rates and milestone achievements, resulting in a more informed decision-making process. Collaborated with cross-functional teams to identify key data requirements and tailor Tableau visualizations to meet diverse departmental needs. Conducted regular training sessions for staff on utilizing Tableau, significantly increasing company-wide proficiency and adoption of the tool. Implemented best practices in database security and integrity while handling sensitive information in Tableau environments. Automated routine data extraction, transformation, and loading (ETL) processes, resulting in a 30% reduction in data preparation time for Tableau reports. Provided ongoing support and troubleshooting for Tableau users, ensuring high availability and performance of data analytics tools. Partnered with project/program managers as a liaison between project teams and IT teams, ensuring smooth information flow and alignment. Developed 15 platform features with user stories and acceptance criteria, resulting in a 30% increase in user engagement and a 10% decrease in customer churn. Provides a real-time view of inventory levels, helping business make informed decisions about stock levels, reordering and fulfillment.TECHNICAL SKILLS MS Visio Tableau JIRA NetSuite inventory management Confluence Snagit SharePoint Microsoft Office Microsoft Excel Gliffy SqlEDUCATION BSc. Computer Science Diploma. Mass Communication.CERTIFICATION: Certified Scrum Master (CSM)International Scrum Institute Certified Scrum Product Owner (CSPO)International Scrum Institute