Candidate Information Title Front Office Manager Target Location US-NC-Charlotte Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ADESUWA OJUMOLA +19803273678 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE https://bcert.me/sndoizbra https://www.credly.com/badges/8f034bf7-8936-4655-8fac-f830f3c4801dPROFESSIONAL SUMMARYExperienced Project/programs Manager with a strong background in Lean methodologies, business management, financial controls, and talent management. Skilled in optimizing project workflows and stakeholder communications. Committed to driving organizational growth through effective leadership. Ready to leverage project management expertise for success, with a focus on leading high-performance teams and ensuring optimal task prioritization and workflow optimization.SKILLS SUMMARYLeadership and Talent DevelopmentTeam BuildingMS Excel, PowerPointProject Controls and MonitoringFacilities ManagementData Analysis (Atlassian Suite - Jira, Confluence, Miro)Project/Program ManagementField & Corporate Office CollaborationHR AnalysisLean and Agile Development (Scrum, Kanban)Instructional designPROFESSIONAL EEXPERIENCE.Front Office Manager. HOLISTIC DENTAL . Front Office Manager /Patient Coordinator (volunteer) May 2022 - Apr 2023HOLISTIC DENTAL Charlotte, NCProvided Managerial functions for the front desk team and administrative duties for staff clinical to ensure optimal patient service.Confidentially managed patient registration, updating records, and obtaining prior procedure authorizations.Recruit, Train, and ensure proper onboarding for front office team members. Engage in conflict resolution concerning the front desk and clients.Executed analytical and data entry tasks using Eagle soft and Fuse by Patterson.Engaged in client services such as registering incoming patients' fields, prioritizing, and routing incoming phone calls.Communicated effectively with patients, discussing the service cost, insurance coverage, and payment options.Senior Lead Consultant Training-Remote CLARIONTTECH SERVICES (HR Consulting, Supply, and Int. Professional Certification Providers.) Feb. 2019-2023Strategic Sourcing and Talent Management: Led strategic sourcing for Clients' HR talent, managing training and recruitment with a focus on data analysis as a key tool.Project Charter Development: Coached 4 teams in developing project charters (HR software), identifying key resource needs and complexities before initiating new projects.Performance Monitoring and Reporting: Monitored, controlled, and reported on the team's performance, utilizing metrics and data to inform decision-making and track progress towards project goals.Team Leadership and Scrum Management: Assigned work to team members, led daily scrums, and ensured timely completion of sprints.Policy Interpretation: Interpreted and explained human resources policies, standards, and regulations to C-suite clients and business owners.Group Head Human Resource & Admin. ELIN GROUP (Aviation, Oil and Gas, Mining) May 2021  February 2022Dual Leadership Role: Served as Head of both Human Resource units and oversaw administrative activities of the Head office and its satellite units.Agile/Lean Implementation: Provided coaching and support to various groups, driving Agile/Lean practices to deliver value across the organization.Collaboration for Agile Mindset: Collaborated with other Group heads to share best practices and promote a consistent Agile mindset across the organization.Budget Monitoring and Review Monitored and reviewed budget allocation and control for diverse organization contracts, projects, and talent remuneration.Project Charter Development: Coached the IT and CSR teams in developing project charters (Cryptocurrency and Elin Foundation), identifying key resource needs and complexities before starting new projects.Mission and Vision Realignment: Refocused the mission, vision, and values statements of Elin group organization to align with business financial goals.Team Coaching and Planning: Coached teams in self-organization, cross-functionality, and planning sessions.Change Management Leadership: Led a change management initiative within the organization during the Mid-Year 2021 Strategic Session.Business Analyst TRUSSNET Engineering (Telecommunications) March 2014 - April 2016Task and Deadline Management: Ensure tasks are managed, and deadlines and completion schedules are met on time for Project Teams.Strategic Retreat Facilitation: Co-facilitated strategic retreats and review sessions with Senior Management, resulting in developing a primary organizational structure, reporting lines of authority, and adopting an active Human Resource Information System (HRIS).Project Leadership and Cost Management: Led project teams to achieve all project goals, including scope, time, monitoring and control, cost, and budget. Reduced costs by 10% of projected costs while increasing revenue.Critical Team Member for Hauwei Clients: Served as a critical team member for release planning and solution architecture designs as needed with Huawei clients.HR Leadership and Relationship Management: HR leader managing relations of over 200 personnel and project teams, implementing best HR practices, and championing a healthy organizational culture that promoted a unified view of attaining organizational goals quicker.Project /Programs Manager CROWN AND DESTINY LIMITED Mar 2010 - August 2014Agile Adoption Leadership Guided the team and organization in adopting agile practices and values to delight customers and achieve business goals faster.Patient Management System and Client Service Center: Led the task force for conceiving, designing, and implementing a Patient Management System and establishing an Agile Client Service Call Center. This resulted in a significant decrease in recorded client attrition at Gold Cross Hospital, now Lagoon Hospital.Oversight of CDL Activities: Spearheaded daily oversight of all CDL activities, including training, recruitment, business retainership, coaching, and enterprise consulting for CDL clients and customers.Methodology Definition for Programs/Projects: Defined methodologies, tasks, and activities for deploying, implementing, and evaluating programs/projects within the annual learning plan.Strategic Solutions for Organizational Support: Introduced high-performing strategies to support organizational design, performance management, recruitment, compensation, leadership development, and employee engagement.Financial Control and Budget Review: Partnered with clients to control finance and reviewed the budget allocated for running talent, operations costs, and organizations to achieve business goals.EDUCATIONM.B.A Business Administration Ajayi Crowther University Oyo, NIGPGD Strategic Management Strategic Business School, Lagos, NIGB.Sc. Political Science University of Ibadan, Ibadan, NIGCERTIFICATES/TRAININGCertified Project Management Six Sigma Global Alliance, 2024Certified Scrum Master Scrum Alliance, 2022Senior Professional in Human Resources Certification (SPHRi) HRCI, USA, 2019Agile Scrum Foundation implilearn.com, 2020Data Science Analytics UTIVA, 2020Mental Health and Resilience for Healthcare University of Toronto, 2022Certificate in Human Resource Analytics University of California Irvine, 2022Fellow Institute of Management Specialist Institute of Management Specialist, UK, 2021H.S.E Levels 1.2.3. World Safety Organization, 2018Life Coaching NCFE UK Level 3, 2011VOLUNTEER WORKStrategy and Planning Committee International Minority Coalition, Charlotte, 2022-date.Business Advisory Clinic (HR Management and Strategies) Aspire Coronation Trust, 2019 - To date.Business Grants Proposal Review Committee Member Aspire Coronation Trust, 2017-date.