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Click here or scroll down to respond to this candidateCandidate's Name
Silver Spring, MD Street Address
Cell: (Street Address ) EMAIL AVAILABLESummarySkills Ongoing client support Program follow-up and assessment Customer service Organization Planning and coordination Bilingual - Spanish & EnglishExperienceResident Services ManagerSept. 2023- PresentAHC., Inc Check request Organize and Supervise programs Organize trip Meet with vendors in order to implement services for Seniors Responsible for Food Distribution Submit reports on a timely manner Supervise two Senior community buildingsSupervisor Passenger AssistanceBags/SP+/DCASept 2023 Present Oversight of w/c operation Customer Service Supervise a team at United Ticket counter, bags, bags claim and gates Delegate task to other team membersHousing Case ManagerApril 2023 June 2023Pathways Housing to DC Responsible of 12 clients Conducted weekly home visits to check on well being Provided clients with food pantries Seek apartments for homeless clients Referred clients to programs according to needResident Services CoordinatorNov. 2022 April 2023AHC., Inc Distributed food pantry Organized workshops Inspected apts Assisted seniors reading/completing documents Made referralsAssistant Program ManagerJan 2022-Nov. 2022R.A.I.N One Stop for Older Adults Conducted Inservice training Supervise three caseworkers and Administrative Assistant Reviewed files and finalized notes Oversee One Stop program and Senior Center program during the Program Directors absence Conduct monthly supervision and reports Met with clients and provided services accordingly to need CaseworkerApril 2021-Jan 2022R.A.I.N One Stop for Older Adults Assist with SNAP recertifications Complete NYC 210 & IT 214 for Older Adults Daily reports and update files Complete housing applications Apply & Renew SCRIE applications for Older Adults Assist with Green cards (Residency cards)Contact TracerJune 2020 May 2021Insight Global/United HealthCare/Optum Monitor and support individuals who may have been exposed or has contracted COVID-19. Conduct daily check-ins to assess signs/symptoms. Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors. Provide approved information and guidance on quarantine procedures and what to do if symptoms develop. Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols. Service CoordinatorNovember 2014 to June 2020MBD Community Housing Corp. The Bronx, NY Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans. Identified and contacted appropriate community resources on behalf of clients. Educated patients on various resources, services and programs to maximize care. Service CoordinatorDecember 2012 to November 2014SEBCO Development Bronx, NY Conducted lease recertification's Prepared reports for HUD Assisted with Medicaid, Medicare and SNAP recertification's Organize events and workshopsService CoordinatorApril 2006 to August 2011New Foundation for Senior Citizens Bronx, NY Monitored documentation procedures to maintain consistent policies and current records. Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans. Identified and contacted appropriate community resources on behalf of clients. Educated seniors on various resources, services and programs to maximize care. Preventive Case PlannerAugust 2003 to March 2006Lower East Side Family Union Manhattan, NY Worked with community resources to engage youth in pro-social activities and help families access services. Managed parent support groups addressing topics such as positive discipline and parenting styles. Facilitated parental workshops and classes to provide support to children in achieving school and academic success. Conferred with clients to discuss options and goals for various services. Interviewed clients to assess situations, capabilities and problems. Conducted home visits and school visits Responsible for 15 familiesPreventive Case PlannerFebruary 1998 to August 2003SCAN/NY - Robin hood Bronx, NY Referred family members to outside support options to assist with coping during times of increased stress. Managed parent support groups addressing topics such as positive discipline and parenting styles. Interviewed clients to assess situations, capabilities and problems. Identified appropriate community resources and provided referrals for services. Responsible for 15 families Provided individual/family counseling Conducted home visits and school visits Conducted anger management group.Community Worker / Social WorkerAugust 1995 to September January 1998South Bronx Community Mgmt. Bronx, NY Communicated with legal services providers, social services agencies and local judicial systems regarding cases. Organized Events and Workshops Organized after school program.Shift SupervisorJanuary 1993-Sept -August 1993VIP Community Services Bronx, NY Inspected incoming supplies to verify conformance with materials specifications and quality standards. Conducted fire drills Collected and distributed linen Facility cleaning schedule Room inspectionsEducation and TrainingBachelor of Science : Human Services, June 1994Boricua College New York, NYManaging Residential Properties : Course, December 2019 IREM New York, NYRegistered Apartment Manager- RAM : Certificate, December 2019 Real Estate Education Center New York, NYAssisted Housing Manager - AHM : Course, February 2019 Quadel Consulting And Training New York, NY |
