Candidate Information Title Customer Service Quality Assurance Target Location US-TN-Milan Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Milan, TN 38358PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION ANDTRAININGGEDTrenton Center, Trenton, TNMay 2011SUMMARYCapable of providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments, cash management, and resolving issues. Determined Supervisor offering proven leadership in developing the most effective executions delivered on time. Successful in motivating and overseeing a team.Maintaining communications with other departmental supervisors/managers to promote efficient business operations. Industrious stockroom Supervisor brings expertise in stock auditing and warehouse organization. Adds value through strong knowledge of inventory and warehouse management and motivating team leadership. Excels in fast-paced environments with changing conditions and considerable time pressure.Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements.SKILLSEXPERIENCEMATERIAL HANDLER FORKLIFT DRIVERSunland Logistics Solutions Milan, TN December 2021 - February 2022 LOGISTICS SUPERVISORHarbor Freight Milan, TN August 2018 - April 2021 HANNAH WILLIAMSON Problem Resolution Materials Handling Quality Assurance Inventory Management Teamwork Sales Goals Supervision and training Shipping and receivingmanagement Stock audits Material handling practices Inventory replenishment Certified forklift operator Warehouse organization Mentoring and training Employee Team Supervision Safety standards Organized warehouse inventory according to warehouse plan. Loaded completed orders on pallets according to delivery numbers. Utilized forklift to move inventory items. Monitored/worked logistics procedures, day-to-day workflow and HWCASHIER TEAM LEADJR Mart Gas Station Trenton, TN May 2013 - February 2016 employee performance to increase sales and standard expectation on sales front end. Logistics procedures are weekly planograms, cycle counts, outs scan, price audit, replenishment, pricing, unloading truck, waste management, and most of all delegating these tasks evenly throughout the team. Time management is key. Oversaw and monitored the availability of stock products. These duties are to ensure a great shopping experience with items being on the floor to sale, and correct inventory count. Sales procedures are ensuring cashiers are following scripts for name and email capture, as well as offering the memberships, replacement plans, credit cards, and greeting customers. Updated schedules to optimize coverage for expected customer demands. Required 16 hours of LOD shifts spread out the week. Leader on duty: engaging customers, offer credit cards, memberships on the sales floor, explaining the benefit, rather when some customers feel rushed and turn down the offers at the register. LODS are in charge of the whole store front end sales and back logistics. Provided smooth operations by maintaining communication with supervisors of other departments. Closed, opened, and worked mid-shifts according to the monthly workload calender. Opening includes cash management, as well as closing. Oversaw and monitored the availability of stock products. Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements. Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling. Monitored daily shipping, handling and receiving to promote smooth operations within warehouse. Satisfied reporting requirements with timely and accurate logging of daily activities. Maintained work area in clean and neat manner. Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors. Prepared daily records of food and gas sales and balanced register drawers. Resolved all customer issues to maintain high standards of customer satisfaction. Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise. Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere.