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Click here or scroll down to respond to this candidateCandidate's Name
(C) PHONE NUMBER AVAILABLE (E) EMAIL AVAILABLESummary of QualificationsExceptional adaptability skills to new working environments and conceptsLicensed Mortgage Loan Originator NMLS 1606399Able to build and establish strong customer base and create meaningful customer relationshipsCustomer centric and a great listenerWork ExperienceLifestyle Coordinator, Pulte/Access Management, March 2023 - PresentAssisting our residents in meeting their needs and expectations while adhering to high Pulte quality standardsHelping with maintaining immaculate grounds and ensuring work orders are quickly addressed and fixedPlanning high end, engaging events for the residents to attend (e.g.organizing food truck arrivals, holiday parties, live music and game nights)Providing exceptional customer service to existing customers and promptly resolving their issuesQuickly adapting and resolving schedule conflicts, adjusting calendars and sending calendar updatesDriving community interest by engaging with walk in customers and educating them on the perks and benefits; going above and beyond by providing tours Mortgage Loan Originator, Multiple Companies, Remote, Tampa, FL February 2021 - March 2023Obtaining and pursuing customer leads while maintaining referral relationships with clients and realtorsEducating and advising clients on available loan options that best suit their needsGathering, analyzing and inputting multiple documents to fulfills application requirements and ensure loan complianceMonitoring the loan progress until the closing and helping customers resolve any outstanding discrepanciesEnsuring total client satisfaction and providing outstanding customer service throughout the loan process Customer Success Associates, Homee, Tampa, FL, January 2020 May 2020Discharged due to COVID 19Received and resolved customer inquiries concerning recent repairsExplained the repair process and rules in order to simplify entire processFollowed up with customers after the repair was completed to ensure customer satisfaction Production Specialist II, (HOI), Bank of America, Homeowners Ins Review, August 2017 - October 2019 Received PromotionObtained and reviewed required documents to process loans (Declaration Pages)Managed and processed applications in pipeline for clients for Home Equity LoansWorked closely with HSS to make sure the insurance policy is valid and Mortgagee Clause is updated before closingCommunicated with home insurance agents to ensur timely closing Home Servicing Specialist -SFLO Bank of America, Tampa, FL, February 2017-August 2017 Received PromotionManaged and processed applications in the pipeline for clients - Home Equity LoansManaged and inspected required documents to ensure quick and accurate loan processingServed as a liaison between clients and Senior Underwriting for client delight management Production Specialist I Bank of America, Tampa, FL, September 2015 February 2017Viewed and monitored titles and appraisals for the home loansFollowed up on missing and late vendor itemsPromptly and accurately processed all of the loan documentsIdentified and corrected document errorsEducationBachelor of Arts in Applied Science, Tarleton State University, Stephenville, TX, December 2009 |
