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Click here or scroll down to respond to this candidateCandidate's Name
Linkedin Profile / EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLE NYC / L2 work visa holder (can work for any employer) 11 years agile project management experience (Microsoft, Meta, Warner Brothers) 11 years improving project processes efficiency and workflows, and leading, mentoring and motivating teams 11 years championing transparent communication, accountability, team health and continuous improvement 13 years improving collaboration and relationships between teams, offices, clients and vendors Certified Scrum Master (2020), Certified Product Owner (2023). RECENT WORKAGILE CONSULTANT Honest Look Consulting Sept 2020-Aug 2023 NYC, USA ConsultingAnalyze company practices and come up with recommendations on how to achieve desired outcomesCoach managers and leaders on how to be better leaders, improve team engagement and productivity Confidential Remote, USA Video Games Nov 2022-Jan 2023Goal: Help CTO unblock 1 year delay on development of game engine by European outsourcerTask: Provide production support to development team of 10 (writers, designers, engineers, website developer)European engineer outsourcer delivered needed engine features in 3 months.1/1s with all team members revealed major dysfunctions in cross-team collaboration + absent leadershipTeam advocated for my promotion to COO to better help alleviate those issues. Scheduled to be COO early 2023Left in January 2023 after realizing major malpractice by CEO with employees statuses, pay & taxes during holidays13 pages report to CEO upon departure with observations & recommendations on staff and strategy Wolfjaw Studios Remote, USA Video Games Jan-May 2022Goal: Implement structure/processes to help studio scale painlessly (studio of 40 engineers)Goal: Increase sense of studio belonging/culture/one team, in addition to current project belongingGoal: Finalize Studio Engineer Career Path + streamline operations (months delay in sending swag)Client relationship: 2 unhappy Europe clients renewed contract after talking to them and addressing their concernsRecruiting Strategy: hire Senior engineers to build roster of leads for future projects, increased fees, more time for Directors to focus on their Director duties vs managing projects day to day, and better support for team members on each projectHR: Engineer Career Path with clear levels, expectations and salaries + Studio Performance Reviews (SPR) dashboard + standards for Leads: regular 1/1s, notes and escalation in SPR + program to level up engineers faster internallyOperations: Directors role clarified + Office Manager hired + delayed swag up to date + swag program based on tenure Confidential NYC, USA Video Games OctDec 2021Goal from HQ (in Europe): Help improve relationship with US publisher & report on NYC studioTask: Manage Live team of 10 engineers and designersImproved relationship with publisher so much that was offered to join them. Already had Wolfjaw role so declinedCleaned up 6months+ of old tasks and publisher requests as no one had had a look since previous producer leftCoached team members on how to get the promotions they desired + advocated for promotion of 2 junior engineersYearly Team Performance Reviews with insight from leads and peers as previous manager did not prioritize doing them Meta Remote, USA Technology JulySept 2021Goal: Help ship Arena Clash before end of the year (after years or delay)Goal: Create a greater sense of team unity across functions, rather than current siloed development approachRoadmap until end of year + now includes engineer roadmap it depends on + Bug triage from 300 to 60 bugs (-80%)Art, Audio, Engineering and QA considered part of the team, rather than outside partners. Included in all meetingsTeam has sprint rituals and detailed task list & estimates to track progress status across teamsArena Clash game released. Still most played world of Horizon Worlds 3 months after release Mannings Confucius NYC, USA Healthcare FebAp 2021Goal: Improve Quality of Customer Service. Main issue: 1150 calls/week, with 50% pick up rateGoal: Improve Operations/Order creation efficiency. Main issue: 2 months delays in refillsPhone pickup rate now at 90%. -89% dropped calls/week (From 650 to 70). -47% total calls/week (From 1150 to 600)Mandate changed from Project Manager to Fractional COO after 1 month. CEO paid 3rd party for Salesforce integration, but we fixed issue by analyzing data, clarifying priorities, coaching the team, and simplifying the phone system, with same budget.Hired developer & defined tech roadmap for the next 6months-1y: APIs, dashboards, automation & self-service portal Mayas Hope NYC, USA Non-profit Nov 2020- Feb 2021Goal: Help Founder/CEO track children relief applications and ensure expedient progress (100+/week)Goal: Counsel Founder/CEO on how to improve processes and team engagementGoal: Data Analysis to inform stakeholders and donors on use of their donationsOriginal contract: 2 months. Extended 2 months. First PM they recruited, as an experiment. So glad about results they recruited another when I left. Founder felt a lot less pressure on herself and appreciated the extra supportOne of the volunteers recommended me to the CEO of Mannings Confucius Microsoft July 2017-August 2019 Seattle, USA Technology PROGRAM MANAGER Azure Playfab (SaaS) Seattle, USA TechnologyDrive content needed for GDC booth between Chief Strategy Officer, team and Events and Marketing teamCoach Head of Sales on agile practices like focusing on current or inbound clients, rather than overextend teamImprove relationship between Playfab and Microsoft Game Stack teams. Leverage strengths despite differencesAnalyze sales, account management and revenue data to assess our performance & inform our decisionsAttend international events/conferences to represent PlayFab and Microsoft. Contact prospective clientsHealed tensed relation between team executives and Marketing by acting as intermediaryDrove delivery from 0 to 16 talks and 10 demos in 3 months for GDC 2019 event. 42 employees sentReceived Stock Impact Award for work on Microsoft GDC 2019 worth 1/3rd of salaryStrategy changed from focusing on indie games to bigger studios after my data analysis of sales & revenueIn July, PlayFab was organized around the 3 pillars I used in my short pitches: LiveOps, Multiplayer and Data PROGRAM MANAGER Xbox / Turn 10 Seattle, USA Video GamesAssist Executive Producer with coordination of progress & communication between Playground Games, Turn10 and Other Microsoft teams on: Car production, Licensing, VO, Localization, Music, QA, Age Rating, Release ManagementCoach teams on the importance of transparent communication and regular updatesReview deliverables and reports to evaluate risks and elevate to studio managementSuggest process and mindset improvements and drive change implementationPlay game and give feedback to developer to improve the game experienceForza Horizon 4, Fortune Island Expansion. 92 metacritic. 10+ million players. Sports Game award 2018Championed changing our Ultimate bundle into true Ultimate bundle based on players complaints about FH3Counseled Playground Games on how to make the transition more smoothly to being a sustainable Live GameFacilitated FM7 teams post-mortems and wrote report. Suggested replacing a Director. Both him and another were replaced.Mentored 5 producers/aspiring producers. (they are now Producer, Senior or Production Director) EDUCATIONMasters degree International Business ESDES France 2009 Exchange Year (3.9/4 GPA) Business & Film/TV Studies OSU 2008 Bachelors degree Business Administration ESDES France 2007 WORK HISTORYAgile Management Consultant Honest Look Consulting NYC, USA 2020-2023 (6 clients, 4 in video games, 2 as COO)Program Manager Microsoft Seattle, USA 2019Program Manager Xbox / Turn 10 Seattle, USA 2017-2018Program Manager Cinematics Warner Brother Games Seattle, USA 2015-2017Program Manager Riot Games Los Angeles, USA 2014-2015Program Manager Ubisoft Toronto Toronto, Canada 2012-2013Program Coordinator Frima Quebec City, Canada 2011-2012Studio User Testing Coordinator The Walt Disney Company Vancouver, Canada 2010Assistant Program Manager Ubisoft Paris Paris, France 2009 REFERENCES |
