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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ascot Run WayFort Mill, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:To obtain a challenging position utilizing my education, skills, and work experience.EDUCATION:Associate of Arts December 1985Broward Community College, Davie, FLConcentration in Business AdministrationDeans ListTECHNICAL SKILLS & INTERPERSONAL PROFILE:International Business ExperienceExperienced in Account ManagementShown ability to deliver results with minimal supervisionDemonstrated ability to prioritize and re-schedule work based on needExperienced in training colleagues on work processes and proceduresDemonstrated an ability to quickly learn product manufacturing and shipping processesPossesses detailed knowledge of Oracle software and Information Delivery Systems programsProficient in Microsoft Office Packages, including, Microsoft Word, Excel, and PowerPointProven ability to work well with the public, and create great relationships with customers and co-workers using effective communication skills and an enthusiastic personalityDemonstrated accuracy, attention to detail, and the ability to work well in a team environmentAbility to recognize conflicts or complaints, and resolve issue by negotiation or other meansShown ability to coordinate the work of others to accomplish a common goalDemonstrated an ability to work well under pressure, and often times under time constraintsPROFESSIONAL SUMMARY:General Electric June 2016-PresentGrid Solutions (Transmission/Distribution)Inside Sales Support SpecialistKey liaison between manufacturer and end use customer providing project management oversightIdentify and Close daily order opportunities based on analysis of customer usage patternsAssure compliance with customer contract requirementsExpedite order to meet customer's requirementsCoordinate and document all modifications to orders including drawings changes and bill of material changes: adjust pricing accordinglyVerify shipment of equipment: investigate shortages, damages, and missing equipmentIssue Return Authorization and track repairs as necessaryAssist in resolution of claims and incorrect invoicesDetermine warranty status on customer complaints and proactively resolve customer issuesBe the key liaison with field sales and product/ service businesses to achieve account plan goalsAssist Account Managers and Product Business personnel in developing winning strategiesActing lead for causal analysis initiative to address supply chain issues with international manufacturersAnixter, Inc December 2009- March 2016Account Manager/Sales RepresentativeResponsible for the daily management of customer accountsProvide product manufacturing advice and answering technical inquiresResponsible for consistently meeting monthly sales goalsEntrusted by management to grow business by expanding customer baseResponsible for the processing of customer purchase ordersResponsible for customer invoice and payments processing when neededAssist in the training of new employees on company standards and policiesNegotiate a variety customer issues with company employees dailyResponsible for industry outreach and obtaining customer feedbackAT&T Advertising Solutions March 2009 November 2009Inside Sales ExecutiveAssessed customers needs for advertising using an authoritative but consultative approachProvided a thorough account analysis and preparation using various key market factsSuggested new products that increased sales by 21%Recognized as the top team representative for percent increase to advertisers and consistently handled more volumeREFERENCES: Available upon request. |
