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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address Marrero AvenueEMAIL AVAILABLE Sebring, FL Street Address
WORK SKILLS: Customer Service, Sales, Merchandising, Computer-skills with both Mac and PC including MS Office, E-mail, Social Media, Computer Graphics, General Office Skills, Photography, American Sign Language, Problem Resolution, Call Center and Remote Customer SupportWORK EXPERIENCE:10/2023 11/2023 Seven Sebring Hotel (Temp position w/ Labor Finders) Sebring, FLFront Desk/ Concierge Services. Assist guests with check-in and check-out, ticketing, reservations, and related guest services via phone and in-person.2/2023 7/2023 Highlands Ridge Golf Course, Avon Park, FLAssistant Golf Pro Shop Manager/In-House IT Lead. Assist in management of all aspects of the two Highlands Ridge golf courses including sales, reservations, inventory control and guest assistance.On-site IT lead person with responsibility for continued operation of allcomputer systems, software and hardware; Provide computer and softwaretraining and support to all staff, including upper management.2/2022 - 8/2022 Walt Disney World Parks and Resorts, Lake Buena Vista, FLFront Desk and Concierge Services. Assist guests with check-in and check-out, ticketing, reservations, and related guest services.8/2021 2/2022 Old Towne Portrait Gallery, Kissimmee, FLCostuming and Sales. Guest Assistance.1/2021 - 8/2021 U-Break-I-Fix, Orlando, FLRemote Customer Service and Technical Support via computer chat, email and phone for US and Canadian customers.11/2020 1/2021 Kamans Artist Shoppes, Orlando, FLLetter Brush Artist Universal Studios Florida. Create original art for guests.2/2020 10/2020 Marriott Grand Vista Resort, Orlando, FLGuest Pre-Arrival Specialist. Assist guests with a full range of requestsregarding their reservations, service needs, special requests, provide resortand local attraction information, prepare guest amenities.1/2019 2/2020 Walt Disney World Parks and Resorts, Lake Buena Vista, FLGuest Services Call Center Representative. Assist guests with a full range of guest requests including guest reservations, service needs, park information, transportation inquiries, payments/credits, resolve special need requests, direct security response when required.6/2018 12/2018 Walt Disney World Parks and Resorts, Lake Buena Vista, FLFront Desk Cashier. Assist guests with check-in/check-out, accept card/cash payments, issue and encode Magic Bands, create and manage reservations, resolve guest service issues. Worked at Disney All-Star Movies Resort and Disney Fort Wilderness Resort and Campground.2/2018 6/2018 Raglan Road Irish Pub/Disney Springs, Lake Buena Vista, FLHostess. Assist guests, manage guest reservations, beverage service.6/2017 1/2018 Present Entertainment ETC/Universal Studios, Orlando, FLRock wall climbing instructor. Assist guests, provide instruction and direction to climbers, assure climber safety, accept card/cash payments, train employees.9/2017 11/2017 Haunt at Old Town, Kissimmee, FLSeasonal scare actor. Costuming, make-up, props, performer.4/2017 8/2017 American Girl, Orlando, FLExperience Associate: American Girl Salon. Provide special hairstylesper customer request, assist customers with selections, doll ear piercing, hearing aid fittings, Cash handling/register experience, Customer Service10/2016 1/2017 American Girl, DeForest, WI (Seasonal)Order processing, pick product to fill general and special orders,audit orders to ensure accuracy, individually process and packsmaller items to fill special orders according to order slips4/2015 10/2016 Walt Disney World Parks and Resorts, Lake Buena Vista, FLHostess/Seater Coral Reef Restaurant (Epcot)Attractions Magic Kingdom; Merchandising Hollywood Studios8/2014 5/2015 ColorVIsion Amazing Pictures @ Universal Studios, Orlando. FLPhotographer/Manager-in-Training. Take photos, Photo-shop intoPre-designed photo backgrounds. Cash control, Cashier, Sales,Inventory Control, Operations Management.*Left Universal Studios to return to work at DisneyWorld1/2014 5/2014 BlueGreen, The Fountains Resort, Orlando, FLFront desk agent check in/check out guests. Process deposits, payments,Assist guests with their needs.*Left Bluegreen to come home to help with parent health care7/2013 1/2014 Arabian Nights Dinner Theater, Kissimmee, FLGreeter/Photographer/Server. Greet guests and assist them withTickets/seating. Take photos and edit in photo shop. Manage POS system.*Arabian Nights Dinner Theater closed their doors on 12/31/20133/2013 6/2013 WaWa Convenience Store, Kissimmee, FLCustomer Service Associate Wide variety of duties including cashier,Food and drink production, merchandise stocking.4/2012 12/2012 Steak and Shake Restaurant, Orlando, FLServer: Greet and seat guests, take drink and food orders, prepare shakes and desserts, cashier.5/2011 1/2012 Disney College Program InternshipWalt Disney World Parks and Resorts, Lake Buena Vista, FLMerchandising in Disney World Magic Kingdom. Duties included guestassistance, cashier, sales, stocking, inventory control, store security.EDUCATION: Valencia Community College, Orlando, FL (2014)Completed courses for American Sign LanguageUniversity of Wisconsin Milwaukee, Milwaukee, WI (9/2010 5/2011)Sign Language Interpreting, School of EducationMadison LaFollette High School Graduated 6/2010CERTIFICATES: NATIONAL PHLEBOTOMY CERTIFICATION National Registry of Allied Health Professionals, October 2, 2023Walt Disney World Certified Sign Language Interpreter, March 2015OTHER EXPERIENCE:1/2015 Present Volunteer Charity Cos-Play Orlando/Tampa Florida9/2012 Present Community Theatre Orlando, FL/Sebring, FLCast member: Perform a variety of roles at Universal Studios, Orlando.Performing member of Highlands Community Theater, Sebring. Assist withstaging, lighting, costuming.9/2003 5/2009 RSD! Ready Set Dance!Performed with youth dance group at nursing homes, retirement centers,community programs, schools, Madison Youth Exposition and Disney World.9/2006 5/2009 Virginia Davis School of Dance, Madison, WIDemonstrator/Instructor Assistant: Demonstrate and assist withinstruction for young dance students. Assist students during dance recitals.REFERENCES: Available on request |
