| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate3298 21st Ave SWLargo, FL Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEBruce L. JacksonObjectiveQualifications and SkillsWork ExperienceSeeking F/T employment using my experience and education, where advancement opportunities are available. Proficient with: Word, Excel, PowerPoint, Email, Google/Sheets. Customer service and project management. Able to manage time wisely, organize and prioritize. Ability to put customers at ease in a stressful situation, addressing customers concerns and complaints in a diplomatic manner, working to resolve quickly and to the customers satisfaction. Self driven with minimal supervision needed and able to work in a team environment.04/2017 - Present Telephone Services Incorporation Tarpon Springs, FLCBD Senior Customer Service RepresentativeImproving customer experience by taking and entering orders accurately by phone, fax, and email with attention to details and data entry. Assisting customers with any order inquiries and technical support with tutorials. Overcame customer objectives by solving problems, offering solutions and alternatives. Very energetic in suggesting products to ensure the customer is satisfied and as a resulting in an increase of sales. Qualified to be PCI Compliant to ensure secure financial transactions. Accurately uses corporate policies.10/2016 - 04/2017 Southeast Energy Consultants Palm Harbor, FLSales RepresentativeContacted business owners to present savings opportunity on their utilities (Gas, Electric) through various programs in their state. Job responsibilities included: Assess/Verify all pertinent information (Tax ID, Account #, etc.) from business owners. Forwarding new orders to various energy companies to ensure enrollment.07/2007 - 10/2016 Above -N- Beyond Cleaning Services Clearwater, FLJanitorial SupervisorAssigning janitorial duties to staff and regularly inspecting their work to ensure that established standards are met. Issuing cleaning supplies and equipment to janitorial staff as needed. Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted. Assisting with the screening and hiring of new job applicants. Providing training and guidance to janitorial staff. Performing all janitorial duties necessary in instances of staff shortages.02/2002 - 06/2007 Eckerd Drug Corporation Largo, FLCustomer Service RepresentativeProvided excellent Customer Service. Answered high volume calls. Responded to emails, logged complaints, and compliments. Maintained coverage for customers in over 25 states. Facilitated e-commerce orders for customers and assisted with complaint resolutions.Education03/2013 - 09/2015 University of Phoenix Online DegreeAA in Communications03/1997 - 05/1997 Medgar Evers College Brooklyn, NYRadio and Television Broadcasting with English Literature minor09/1981 - 06/1985 Lafayette High School Brooklyn, NYHigh School Diploma |
