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Title Client Services Customer Service
Target Location US-CO-Englewood
Email Available with paid plan
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Candidate's Name
Supports e orts to develop technical solutions to both internal and external clients. Oversees team development. Assisted in trainining both individual representative and team leaders in product bene ts and customer service and sale strategies. Street Address  E Jamison drEnglewood,coPHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceHolistic Center  Assistant manager /SchedulerChanel  Client servicesEste Lauder Company INC.  ConsultantUlta Guest Services  Client services manager / Operations 08/2023 to Present, Denver,coAssistant production managerAssisted with answering calls this is more of a call center environment as well as assisted with the training of any new hires, training for new hires is 2 weeks. Created bi-weekly schedule for 40 hours for employees I supervised. 11/2022 to Present, Denver,coClient servicesAssisted clients virtually to help nd what products they are looking for and processing any returns that are received. Trained other employees on return processing and customer service, also responsible for responding to emails and taking phone calls. 11/2020 to 06/2023, Denver, coClient guest servicesCommunicated direclty with clients over the phone, troubleshooting any problems that the client is having along with processing returned products making sure each client understand policies as a company.08/2018 to 11/2020, Denver,coClient services managerEducationconnnections academy high school  high school diploma Responsible for the training new employees on, guest services, Production and breakdown of events. Supported over 100 events annually, which was form less than a dozen participants to thousands of participants with prestigious brands giving them the exclusive access to newest coming products and brands. Operations :Oversaw the oor plans for the store setup for that month. Operations is responsible for putting up and breaking down the shelving units each unit has a dierent plan which you are given instructions in which you follow. Assisted in the maintenance of the shelving units as well.08/2015 to 05/2018

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