Candidate Information Name Available: Register for Free Title Customer Service Technology Specialist Target Location US-PA-Philadelphia Email Available with paid plan Phone Available with paid plan

20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free

Search 2 million Resumes Keywords: City or Zip:

Related Resumes Information Technology Customer Service Philadelphia, PA Information Technology Customer Service Whitehall, PA Customer Service Information Technology King of Prussia, PA Customer Service Information Technology Wilmington, DE Information Technology Customer Service Newark, DE Customer Service Information Technology Iselin, NJ Customer Service Information Technology Mount Laurel, NJ

Candidate's Name
Trenton, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary:Experienced Help Desk Analyst with a decade of expertise in providing technical support and troubleshooting electronic devices. Known for delivering excellent customer service and possessing strong face-to-face communication skills. Holds Field Tech Certifications from Dell and Lenovo, as well as a CompTIA A+ Certification.Technical Skills:- Firewalls, Encryptions, Malware, IPS/IDS, Wireless, Active Directory, Protocol Security, Sniffing, SSL, VPN, Risk Management, Multifactor Authentication, SCCM, LAN/WAN/SOHO networking, Hardware components- Windows ('98-10) Repair and Troubleshooting, Mac O/S, Cloud Fundamentals, A/V component setup- Experience in ticketing (Portal)Education:Information Technology and Security Administration, MyComputerCareer, March 2022Work Experience:Technology Specialist Kurodasato Consultations Providence, RI December 2007  Present- Assemble, disassemble, and set up operating systems for PCs, ensuring reliability.- Provide exceptional customer service by leveraging expert knowledge of technical systems and hardware.- Respond promptly and accurately to customer inquiries, resolving issues in a timely manner.- Diagnose and fix power supply issues and demagnetize television screens for optimal display.- Stay up-to-date with current technology trends and inform customers about hardware and software updates.- Monitor system resources to identify and resolve hardware and software issues.- Utilize multimeters, transistor testers, and capacitance tests to diagnose motherboard issues and voltage readings.- Maintain and repair a variety of printers.- Possess 10 years of experience working with Active Directory.- Proficient in LAN/WAN/SOHO setups.- Skilled in Microsoft Office and Windows ('98-10).- Worked with ITILs, SLAs, and IMAC for clients.References available upon request.