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Click here or scroll down to respond to this candidateCandidate's Name
Trenton, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary:Experienced Help Desk Analyst with a decade of expertise in providing technical support and troubleshooting electronic devices. Known for delivering excellent customer service and possessing strong face-to-face communication skills. Holds Field Tech Certifications from Dell and Lenovo, as well as a CompTIA A+ Certification.Technical Skills:- Firewalls, Encryptions, Malware, IPS/IDS, Wireless, Active Directory, Protocol Security, Sniffing, SSL, VPN, Risk Management, Multifactor Authentication, SCCM, LAN/WAN/SOHO networking, Hardware components- Windows ('98-10) Repair and Troubleshooting, Mac O/S, Cloud Fundamentals, A/V component setup- Experience in ticketing (Portal)Education:Information Technology and Security Administration, MyComputerCareer, March 2022Work Experience:Technology Specialist Kurodasato Consultations Providence, RI December 2007 Present- Assemble, disassemble, and set up operating systems for PCs, ensuring reliability.- Provide exceptional customer service by leveraging expert knowledge of technical systems and hardware.- Respond promptly and accurately to customer inquiries, resolving issues in a timely manner.- Diagnose and fix power supply issues and demagnetize television screens for optimal display.- Stay up-to-date with current technology trends and inform customers about hardware and software updates.- Monitor system resources to identify and resolve hardware and software issues.- Utilize multimeters, transistor testers, and capacitance tests to diagnose motherboard issues and voltage readings.- Maintain and repair a variety of printers.- Possess 10 years of experience working with Active Directory.- Proficient in LAN/WAN/SOHO setups.- Skilled in Microsoft Office and Windows ('98-10).- Worked with ITILs, SLAs, and IMAC for clients.References available upon request. |
