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Click here or scroll down to respond to this candidateCandidate's Name
Miami, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain an occupation that will enhance my current skills and abilities. Authorized to work in the US for any employerWork ExperienceMember Experience Advisor - Call CenterNationsBenefits - Miramar, FLOctober 2023 to January 2024 Receive a high volume of OTC, Grocery and Assistive Devices orders daily Maintain call volume satisfaction Analyze orders for accuracy and completeness Complete data entry of all incoming orders efficiently Retrieve, sort, manage, track, and file documents Process fully executed delivery receipts and purchase agreements Recognize incomplete orders and follow protocol to gather complete information Educate providers on NationsHearing processes Actively maintain a productive workspace Enjoy a fast-paced environment Provide answers to a wide variety of questions proficiently Acknowledge concerns and offer resolutions Follow through on requests promptly Email or fax requested documents Complete finance applications Recognize when to seek assistance Safeguard personal informationDirect Sales Representative -Directv - Call Center Alorica - Cutler Bay, FLMarch 2023 to June 2023 Assist customers with issues and concerns they are experiencing during the use of the product and/ or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Front Desk Agent and Night AuditorOcean Beach Palace Hotel - Fort Lauderdale, FLNovember 2022 to March 2023 Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Check the voice mail and email frequently. Ensure that all emails are followed up within 24 hours of receipt. Checking reservations to accommodate special requests on a daily basis. Making sure that all filing is completed daily. Process invoices, post checks to vendors Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner Verify that all EOD work has been performed by other departments Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservationsTraveling Housekeeper -Ritz Carlton HotelMasterCorp - Lake Tahoe, NVAugust 2021 to October 2021 Support Housekeepers in prepping units for cleaning. Inspect units, re-classify as clean, and mark ready for guests. Report maintenance issues as they are identified according to business policies. Report to work as scheduled, in proper uniform, and following company appearance standards. Motivate team and consistently set the example by maintaining a positive, friendly, helpful attitude with guests, customers, and other team members. Develop strong customer relationships. Comply with safety regulations and procedures. hotel, private residence and vacation rental housekeeper Cleaned and organized restrooms, kitchen and bedrooms Disinfected (area or item rooms bathrooms counters equipment) Prepared linens Kept rooms stocked Washed dishesGeek Squad Agent -Wipro - Technical Support Call Center - Atlanta, GA October 2019 to January 2020 Backing Up Data Restoring Data Reimagining Machines Data Validation Trouble shooting both Mac/Pc Soft skills - customer facing - customer awareness Desktop Support with Windows/ MAC MAC support, Desktop, incident management, Helpdesk support Service Desktop or equivalent certifications/education specific to client Operating Systems Multi-tasking Proven solid Customer service abilities. Strong sense of responsibility and commitment Must have a strong familiarity of the Desktop/mobile compute systems and its components. Support, configure, and troubleshoot a wide range of applications and operating systems (windows 10, Apple os)Meter ReaderOlameter - Fulton County, GAJune 2019 to September 2019 Following an assigned route Work outside in all weather conditions Document the meter readings for all the customers on your route. Ensuring that the water meters are functioning properly and reporting any irregularities. Work with AMI/radio-based meters Perform Rereads for meters not read or skipped on normal route Property Manager (Full-Time)Nations Caf - Decatur, GAApril 2011 to June 2019Engaged in diverse conversations Utilized critical thinking skills Generated writing skills outside of a school environment Prepared a variety of different entres Opened and closed the restaurant Utilized currency as a Cashier Train and supervise staff Ensure all food safety procedures are strictly adhered to according to sanitary regulations Work closely with management to meet revenue objectives Implement appropriate strategies to resolve adverse trends and improve sales Maintain safe working conditions Follow company policies and procedures regarding the handling of cash, property, products and equipment Audit inventory levels to ensure product availability, and order products as necessaryCoordinating staff schedules Develop and adhere to operations budget Review all financial statements for discrepancies Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulationsKelly Services Senior Advisor/SupervisorApple - Technical Support Call Center (Remote) - Atlanta, GA July 2015 to December 2017Resolving username and password problems-Data sharing & synchronization-Uninstalling/reinstalling basic software applications-Verifying proper hardware and software configuration-Power cycling devices-Navigating customers through application menus-Troubleshooting email issues-Responsible for support of Computers and Operating Systems, tablets, MP3 players and other -technical devices-Interact with customers in response to inquiries, concerns, and requests about products and services-Gather customer/product information and determine the issue by analyzing the symptoms- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems-De-escalate callers; Acknowledging Aligning and Assuring a Resolution-Weekly coaching for new hires-Provide chat support for Advisors with questions- Team Weekly NewslettersVerizon Wireless Team MemberVerizon- Customer Service Call Center - Atlanta, GA August 2014 to January 2015(August 2014-January 2015) Strong organizational, time management, problem solving and multi-tasking skills Ability to work independently and as a Verizon Wireless team member Ability to speak clearly while simultaneously typing . Answer inbound calls in a professional manner . Assist with any problems client may haveCSR - Customer Service RepresentativeWNY Account Solutions- Debt Collection Call Center - Atlanta, GA June 2014 to August 2014Answer inbound calls.-Outstanding Customer service skills.-Maintain daily call log and daily paperwork-Assist with any problems client may haveLaboratory AidAntech Diagnostics - Smyrna, GAFebruary 2013 to June 2014February 2013 - June 2014) Operate Clinitek Atlas for urine Setup urine for microscopic urinalysis Operate Advises for Complete Blood Count Stain slides for tech. Operate Destiny Coagulation Machine Fluids/Cytosine/CSF Operate Cell Dyne for short specimen samples Maintain daily paperworkSandwich ArtistSubway - Powder Springs, GAMay 2010 to March 2011Lead crew members as a shift leader Governed the entire store operations during my shift Further developed problem solving methods Performed in a high pressure team environmentWaitress/ CashierNations Caf - Roswell, GAJune 2007 to July 2009Engaged in diverse conversations Utilized currency as cashier Promoted exceptional customer service Kept restaurant clean and organized 5 years of accounting experience Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint) EducationHigh School DiplomaHiram High School2007 to 2011Skills Technical Support Computer literacy VPN Remote Access Software Cashiering (9 years) English retail sales IT support Communications Telemarketing Excel Communication skills Time Management Zendesk WAN Microsoft Office (5 years) Management Marketing Transcription Desktop Support Mac OS Microsoft Windows Server Customer Service (8 years) DHCP Culinary experience Leadership POS Serving Hospitality Customer support (10+ years) Computer skills Oracle Operating Systems Microsoft Outlook Sales Software Troubleshooting Cooking DNS Help Desk Upselling Front Desk Accounts Payable Cash Handling (8 years) Typing Troubleshooting Citrix Data Entry Employee relations Conflict management Kitchen experience Phone etiquette System administration Incident Management Citrix Cleaning Network Support Fast Food LAN Microsoft Word Microsoft Windows IP networking Firewall Microsoft Exchange Network Firewalls Microsoft SQL Server Authentication Active Directory Network Engineering Call center Apple Remote Desktop Apple Pages Apple Keynote Apple Numbers System security Network security Customer service Microsoft Excel Direct sales (1 year) Writing skills Public speaking Management Customer service Administrative experience Conflict management Hospitality Hotel experience Sales CRM software Help desk Technical support IT support Desktop support Front desk Organizational skills Microsoft Office Yardi Computer skills Property management Upselling Guest services Cash register ServingCertifications and LicensesDriver's LicenseAssessmentsCustomer focus & orientation ProficientNovember 2022Responding to customer situations with sensitivity Full results: ProficientHR: Compensation & benefits ProficientJuly 2022Knowledge of compensation and benefits programsFull results: ProficientManagement & leadership skills: Impact & influence Proficient July 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAdministrative assistant/receptionist Proficient January 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer focus & orientation ProficientMarch 2023Responding to customer situations with sensitivity Full results: ProficientCleaner fit ProficientOctober 2022Measures the traits that are important for successful cleaners Full results: ProficientTechnical support: Customer situations Proficient July 2022Responding to technical support situations with sensitivity Full results: ProficientWork style: Reliability ProficientOctober 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientTechnical support ProficientJuly 2022Performing software, hardware, and network operations Full results: ProficientCustomer service ProficientNovember 2022Identifying and resolving common customer issuesFull results: ProficientSecurity guard skills ProficientJuly 2023Assessing risks, enforcing security standards, and handling complaints Full results: ProficientFront desk agent (hotel) ProficientJanuary 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
