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OBJECTIVE: To obtain a long-term position where leadership, strong communication skills, effective teamwork, decision-making, prioritizing, accountability, and experience are viewed as valuable and add to the success of the company.EDUCATIONLOUISIANA DELTA COMMUNITY COLLEGE, MONROE, LA (Street Address   PRESENT)Studied Business Technology (AAS), Business & Office TechnologyUNIVERSITY OF LOUISIANA AT MONROE  MONROE, LA (Street Address )Studied General Business, Bachelor of Business Administration (BBA)NORTHEAST LOUISIANA TECHNICAL INSTITUTE  WINNSBORO, LA (1991)Business, Word Process OperatorPROFESSIONAL ORGANIZATIONSThe National Society of Leadership and SuccessPROFESSIONAL SKILLSEffective oral, communication (verbal & written) and interpersonal (people) skillsGreat listening and problem-solving skills (active & mindful listener)Capable of showing empathy towards othersEfficient in managing time and prioritizingMethodical in staying focused on the task at handProfessionalism in office practices and proceduresAdept of working independently or with groups; a self-starter and team playerTransferable skills  capable of transferring skills from past experience and apply to a new jobCompetent of managing multiple projects simultaneouslyEfficient in records managementExperienced in compiling and establishing a wide variety of Correspondence, Reports, Tables, and Records from rough drafts and dictationsReliable and competent in sending and receiving messages via Skype, Dropbox, One Drive, Microsoft 365, phone, fax, email, intercom, and speaking with general publicProficient in the use of office equipmentGreat customer service skillsWORK EXPERIENCEState of Louisiana - Department of Children and Family Services (Food Stamps)Social Services Analyst 1 (September 19, 2022  June 13, 2023)Accessed, evaluated, and provided social services that are administered by the Department of Children and Family Services.Interpreted and applied complex federal, state, and local laws and regulations, program directives, and agency policies and procedures.Interviewed clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.Served as a case manager for assigned caseload by recording findings, recommendationsand services provided.Completed case record forms and any necessary correspondence in connection with assigned cases.Explained program to applicants and discussed its rules and procedures, assessed clients willingness and ability to comply with program mandates, identified barriers to participation, and selected resources to eliminate barriers.Monitored program participation to determine compliance and took appropriate action to ensure that participants fulfilled program obligations.Assisted with representing the agency on client appeals and appeal hearings by compiling the Summary of Evidence and other agency documentation.State of Louisiana - Department of TourismTourism Information Counselor 2 (November 11, 2014  September 16, 2022)Assisted Travelers in locating the perfect vacation destinations and attractions. Printed directions for those that needed an alternative route to their final destination.Provided information about the State of Louisiana attractions, accommodations, and events to visitors.Educated travelers on local customs and conditionsProvided information about Louisianas history, culture, and natural resourcesProvided maps, brochures, and other travel-related materialWorked at the Louisiana Welcome Center bordering Louisiana and Mississippi State LineOrdered brochures, and other travel-related materials for the Welcome CenterWorked at the International Tourist Conference in New Orleans, Louisiana representing the State of Louisiana Welcome Center of Mound, LAAttended annual Department of Tourism summit meetingsPromoted the brand of Feed Your Soul showcasing Louisiana as a travel destinationJim Taylor Chevrolet, Rayville, LAInventory Clerk (June 11, 2012  April 9, 2014)Prepared daily deposits and ran remote deposit (ACH deposit banking system)Entered sales information into the systemPrepared paperwork to be sent to the lienholderTensas State Bank, Tallulah, LABank Teller (September 2006 - June 2012)Assisted customers with bank business by answering questions and handling routine tasks.Processed transactions, such as payments, accepted deposits, and handled withdrawalsIssued money orders and cashiers checksMaintained and balanced cash supplies - Balanced the ATM and Bank VaultKept track of bank records and financial information, including accounting for all work done (signing-off) on a daily basis.Tifton Aluminum, Delhi, LARe-Melt Secretary, Accountant Clerk, and Receptionist (October 2000  May 2005)Prepared daily reports in Oracle for the Accounting Department and prepared weekly sub-inventory reports for the Accounting Manager.Reviewed weekly employee timesheets for KronosEntered numerous reports into the Excel drop sheets for monthly inventory reportsParticipated in monthly plant inventoryFiled daily charge drop sheets and tallied saw drop ticketsFaxed shipping orders to vendorsDistributed messages for employeesProvided afternoon daily mail runsAnswered multi-telephone lines on a daily basisIsle of Capri Casino, Vicksburg, MSHuman Resource Clerk (January 1999  October 2000)Oversaw processing, verification, and maintenance of personnel documents that indicated job offers, regret or appraisal, and personnel and status changes.Maintained and updated employee recordsPrepared data for payroll, including data entry on salary changesAssisted with recruitment  job transfers and promotionsProvided bi-weekly account of uniform distributionsIsle of Capri Casino, Vicksburg, MSPit Clerk (September 1996  January 1999)Collected players information, responded to player requests, and oversaw cash transactions.Provided hotel reservations and food complimentary tickets to casino guestsRegistered patrons rating entry cards and markers into the computer systemPrepared daily updated reports on patrons who won five hundred dollars or more on table gamesGuaranty Bank and Trust, Delhi, LAFloating Bank Teller (February 1996  September 1996)Assisted understaffed banks for a limited amount of time by filling in for tellers that were on vacation or sick leave.Assisted customers with bank business by answering inquires and handling routine tasksProcessed transactions daily, such as payments, accepted deposits, and handled withdrawalsIssued money orders, cashier checks, and traveler checksMotivation Education & Training, Inc. (MET), Winnsboro, LAIntake Secretary (May 1995  February 1996)Guided participants through the admissions process including recording participant information and performing clerical duties.Prepared intake forms to determine participation eligibility in training servicesEstablished up-to-date records on trainees, including time and attendanceScheduled appointments, answered the telephone, and informed supervisors of upcoming appointments and eventsCompiled and composed all reports, letters, memos, etc.Aided in all efforts of providing services to participants in the programSouthern Oaks Addiction Recovery (SOAR), Monroe, LATypist Clerk (April 1995  May 1995)Admitted clients into SOARs Alcohol and Drug Abuse Rehabilitation ProgramCompiled clients medical records and progress reports into a fileAnswered the telephone and relayed messagesRecorded and transcribed meeting minutes during clients and staff end of the day group sessionsEntered and managed data in the system using word processing softwareTyped, filed, and retrieved materials and information as neededWalmart, Rayville, LACashier, Sales Clerk, Department Manager (June 1991  May 1995)Provided a vital role in driving sales by engaging visitors and assisting with selection and handling of customer purchases.Provided customer service by assisting customers with locating retail merchandiseProcessed sales transactions while operating a cash registerWorked overtime and/or arrived early for completion of special projectsCompleted tasks assigned by the department and/or store managerCOMPUTER SKILLSProficient in use of office equipment (hardware and software)Computers, Tablets, Office Phone & Cellular, Microsoft Office, Spreadsheets, Internet, and Social Media(Hardware) Computer Operating System  Microsoft Windows and Apple MacOS(Mobile) Google Android, Apple iOS(Software) Programs and Applications  Microsoft 365 apps, and Microsoft Office Suite (Word, Excel, Outlook, etc.)Productivity software  word processing software, spreadsheet software, presentation software, email management, data entry, digital calendars, video conferencing, social media management, instant messagingPresentation software - programs used to create slideshows made up of audio, text, photos & videos, to show data analysis or create presentations, such as PowerPointCommunication & collaboration  Email management applications, Instant messaging, video conferencing (Zoom, Teams, Messenger, etc.)Database management - Spreadsheets, SQL, Data analytics (programs used to store information such as payroll accounts)Accounting systems  Accounts payable, billings, accounts receivable, inventory, payrollReferences Available Upon Request. Available for Relocation.