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PROFESSIONAL SUMMARYExperienced Loan Ofcer with a robust history at 2 Rivers AreaCredit Union, adept in nancial analysis and customer service. Excelled in loan processing and underwriting support, demonstrating strong attention to detail and active listening to ensure client satisfaction and compliance. Proven record of problem-solving with a focus on risk assessment and decision- making.EXPERIENCELoan Ofcer/Assistant ManagerSeptember 2021 - November 2023 OneMain Financial, Kankakee, IllinoisLoan Ofcer and TellerJune 2003 - June 2022 2 Rivers Area Credit Union, Kankakee, IllinoisMonitored daily pipeline reports to ensure that loans were processed in a timely manner.Remained in contact with customers to follow up on loan applications and answer basic inquiries while providing quality service.Veried accuracy of information on loan applications including income, employment, assets, debts and credit scores.Analyzed credit reports for potential underwriting issues or discrepancies.Analyzed customer's credit and nancial scenarios to determine appropriate loan products.Processed payments promptly and accurately according to established procedures.Managed customer expectations throughout the entire loan process while providing exceptional customer service. Presented loan and repayment schedules to customers. Checked value of customer collateral to be held as loan security. Accepted payment on accounts. Reviewed loan agreements to verify completeness and accuracy. CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEBourbonnais, IL 60914SKILLS Attention to Detail Financial Analysis Documentation Review Time Management Loan Servicing Problem Solving Decision Making Risk Assessment Organizational Skills Credit Analysis Report Preparation Loan Processing Multitasking Loan Closing Customer Service Underwriting Support Cash Handling Document Verication Loan Application Preparation Credit Verication Employment Verication Analytical Thinking Data EntryRACHEL GREENLOAN OFFICER TELLERBuilt strong relationships with customers by providing exceptional service throughout the entire loan process.Processed loan applications in accordance with applicable laws and procedures.Answered customer inquiries involving rates, products and loan application status to provide quality customer service.Analyzed credit reports and other documents necessary for loan processing.Ensured compliance with bank policies and procedures when evaluating loan requests.Analyzed applicants' nancial status and credit and property evaluations to determine feasibility of granting loans.Processed loan applications, reviewed credit reports, and made loan decisions.Demonstrated success in overseeing loan applications from start to nish.Advised borrowers on all aspects of their loans including payment options, renancing opportunities.Assisted in training new employees on loan origination systems used by the organization.Assessed and evaluated customer needs to offer appropriate loan products.Performed detailed analysis of nancial statements to determine credit worthiness of applicants.Handled customer complaints and took appropriate action to resolve them.EDUCATIONAccounting in AccountingKankakee Community College, KankakeeREFERENCESReferences available upon request Self Motivation Adaptability and Flexibility Microsoft Ofce Active Listening Consumer Loan Underwriting Application Review