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Click here or scroll down to respond to this candidateCandidate's Name
(she/her)Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedIn Authorized to work in the US for any employerCERTIFICATIONS & LICENSES Notary: April 2017 - April 2024 Bookkeeping: August 2011 to Present Accounting: September 2012 to Present Microsoft Office Suites Certification: December 2014 to Present Certified Payroll Professional: December 2014 to Present PROFESSIONAL EXPERIENCEHR/Payroll Specialist Franciscan Health - Lafayette, IN Feb 2023 to Feb 2024 GEM Award Recipient December 2023 for excellence in portraying company values Collaborated with a team of ten responsible for independently augmenting critical payroll processes for a company of over 23,000 coworkers. Utilized SaaS, Kronos, Workday, and Microsoft 360 tools to complete daily tasks; also utilized VPN, ServiceNow, analytical skills, auditing practices, CRM, and Microsoft Teams; Mastered multiple Excel functions including pivot tables; usage of vlookup, xlookup and other formulas; formatting and filtering. Cross-trained to work the HR Call Center twice a month to assist with voluminous intake and cataloging of inbound HR queries from coworkers. Performed HRIS, troubleshooting of various programs and technologies, formatting and editing MOS programs, independent creative problem solving and utilization of Jabber phone. Senior Service Associate Wayfair - Crawfordsville, IN. Aug 2021 to Jan 2023 Amethyst Award Recipient June 2021, March 2022, June 2022, December 2022 Interacted with 40 customers daily by phone or email to positively impact their order fulfillment. Continued professional development for verbiage, techniques to resolve terse situations, and new platforms as they became available. Promoted from Entry Level Consultant to Second Level Consultant for my excellence in customer service and strength in my KPIs. (Nov 2021 to Feb 2022) Promoted to Senior Service Consultant for continued excellence and willingness to collaborate with coworkers to problem solve. (Feb 2022 to Jan 2023) Center Manager Check Into Cash - Crawfordsville, IN Mar 2020 to Aug 2021 Interacted with 30+ clients per day independently, strengthening customer service and interpersonal skills. Educated clients to navigate the product selections while properly following the Fair Credit Reporting Act. Augmented privatized and business to business (B2B) marketing. Performed professional collections outreach to resolve collections for late payments, garnishments, and court appearances. Maintained a firm accuracy for all cash tills in store, safe, cash deposits, and money ordering. Managed a team responsible for customer retention, customer account reconciliation, and end of day accounts reconciliation for the system. Promoted to Center Manager. (Mar 2021 - Aug 2021) Crew/Guest Experience Leader McDonald's - Crawfordsville, IN May 2018 to Mar 2020 Ensured a wonderful visit experience for every guest through strong customer service. Oversaw orders from placement to order fulfillment. Performed additional duties including cashiering in front of house and drive thru tills, basic janitorial duties throughout the store, inventorying and arranging stock, cleaning dishes, and ensuring adherence to food-holding timers. Promoted to Guest Experience Leader as a reward for my willingness to collaborate with the team and attention to excellent customer service. (Nov 2019 to Mar 2020) Customer Service Representative Bureau of Motor Vehicles - Crawfordsville, IN. Oct 2017 -May 2018 Collaborated with a team of eight servicing Montgomery County. Provided services such as title transfers, license testing, license renewal, registration of vehicles, watercraft, etc. Consistently met expectations of accuracy and excellence in handling government paperwork. Mastered strong typing, phone etiquette, and authoritative vocalization required. Executive Asst & Apprentice Title Loan Officer Security Abstract & Title Co., Inc - Crawfordsville, IN. Aug 2013 - Oct 2017 Completed training to examine documentation related to property ownership and titles to identify any encumbrances. Searched records, prepared reports on issues found, and ensured title commitments and insurance policies were prepared correctly. Daily use of front office skills such as: Customer service, phone etiquette, email etiquette, calendaring, scheduling, and cleaning. Utilization of QuickBooks online to assist in payroll, financial reconciliation, and accounts payable. Private Custodian East Side Family Medicine - Crawfordsville, IN. Sept 2010 to Dec 2015 Independent custodial care of a 5600 sq. ft. office; Cleaned all surfaces from bathrooms to the waiting room floors. Inventoried supplies and memorized MSDS guidelines Mastered self-motivation, stayed highly disciplined, and managed time efficiently to never miss a task.EducationAAS in Accounting Ivy Tech Community College Completed Dec 2014 Skills Risk management Fraud detection Contract negotiation Physical and digital file pathing Ongoing professional learning - learning Spanish and SQL coding Financial acumen KPI management and goal setting Reporting and documentation Budget management |
