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EMAIL AVAILABLEPHONE NUMBER AVAILABLEQA ManagerSummary Software professional having 17 years of IT experience in leading, managing & completing projects within strict timelines for telecom oss/bss, crm, e-commerce domains. Extensive experience in Requirements Gathering, Functional and Technical Specifications, Business Analysis, Task Estimation, Documentation, Scrum, Reporting. Experience of working extensively in Agile Testing Environment (Agile /scrum model) and good expertise in attending Scrum calls, Sprint Planning, Reviews and Retrospective meetings. Good Understanding on calculating capacity, analyzing User Stories and Acceptance criteria in agile methodology. Proven ability in Selenium WebDriver Automated testing & Frameworks, Page Objects & Hybrid Frameworks, Web testing and Functional testing. Experienced in designing and implementation of Various Frameworks in Selenium. Expertise in API Automation in ReadyAPI using groovy scripting. Using Jenkins, achieved Continuous Integration and Continuous Delivery, performed background jobs and analyzed the pass or failed criteria in QA Environment. Used Git and GitHub tools for maintaining the version control. Local repository & central repository maintained using Push, Pull, and Clone commands maintained the code files. Well versed with Functional Testing (Unit Testing, Smoke testing, Integration Testing, GUI Testing, Regression Testing, and User Acceptance Testing, Black box testing, Performance and System Testing. Experience in creation and execution of Test Plans, Test Script & Test Cases for both Manual/Automated Testing for Dish Retail/Partner subscriber, E-Commerce business, Boost/Republic Wireless business flows. Extensively used Mercury Interactive Tools for testing the functional behavior of the application. Strong Experience in executing SQL queries to validate the data in the backend as part of Database Testing. Excellent working knowledge of designing & implementation of all QA test strategy plans manually and automated test solutions for client/server, APIs and Web applications. Using SOAP-UI Tool performed cross-platform Functional Testing involving XML messages, constructing different field values, data and validating HTTP Request and HTTP Response. Validated the data from the source systems and different databases, by sending the requests Using Soap UI, Ready API and Rest web services then captured the response from them. Extensively used Quality Center/ALM/Rally/Jira for specifying requirements, updating Test Cases, application testing status reporting, maintaining Test scripts and observing traceability. Expertise in iOS and Android Mobile apps testing using tools Kobiton and Perfecto. Mobile/IPad apps installations, Wifi/WAP/MAC/Bluetooth/Hotspot validations. A proven track record in multi-functional roles such as QA, SDET, Test Lead / Business Analyst / Product Owner / Manager / Technical Mentor. Created/Represented Roadmap, resource planning/budgeting/progress report to higher management. Worked as a bridge between the business teams & the technical teams as a Relationship Manager. Managed QA team, hiring process, weekly 1-1, team meeting, appraisals, managing vendors. Skills Agile, Scrum, Rally, Jira, Atlassian Java, Groovy, Python, Json, SFDC ReadyAPI, Postman, IntelliJ, Pycharm AWS, Dynatrace, LogZ, CloudWatch, OSS/BSS iOS, Android Mobile App Testing, GitLab, Swagger MongoDB, Compass, Studio 3T, Hadoop Microsoft/Google Suite, Tableau Apigee, Tableau, Sourcetree, Jenkins, CICD QC/ALM, SQL Developer, Toad, JFrog Confluent, CSG Mainframe, RumbaCertifications PMP ISTQB Foundation Level HP Quality Center 9.2 CMMI V1.2 ATM from KPMGProfessional Experience:Company Dish Littleton, CO 03/2022 - CurrentRole- QA Manager - Boost Retail Wireless [OSS/BSS] Responsibilities: Developed comprehensive test plans and test cases to ensure coverage of all functional and non-functional Boost Retail Wireless business requirements. Identify and document critical defects and work closely with development teams to ensure quick resolution and minimize impact on project schedule. Streamline your development process by integrating automated testing into your CI/CD pipeline. Maintain and manage a dynamic product backlog, adapting to changing business priorities. Led backlog improvement sessions, worked closely with dev teams to prioritize user stories & refine requirements. Manage feature releases and work with development and marketing teams to ensure successful product launches. Collect and analyze user feedback to drive continuous improvement and incorporate insights into product development cycles. Contributed to the strategic decision-making process by providing insights into market trends, user needs, and competitive analysis. Identify and prioritize project deliverables and business clarity for each iteration. Identified/created test scripts for API testing using ReadyAPI/Postman. Tests performed on Boost Web/iOS/Android applications. Log checking with Dynatrace, CloudWatch, and LogZ. Weekly high-level requirements meetings with business and technology leaders. Create/track/backlog user stories, maintain roadmap/sprint deliverable schedule. Defect management and daily/weekly progress updates to stakeholders. Managed onshore/offshore QA teams interviews/hiring/1-1/appraisals. Assign/manage daily repetitive tasks/team member rallying boards and resolve roadblocks. Involved in upgrading EKS clusters, configuring Dynatrace alerts, and creating clusters. Manage organization-level user access to Confluent Cloud, GitLab, and JFrog SaaS tools. Environment: AWS, Dynatrace, LogZ, ReadyAPI, Jenkins, Postman, Git, Rally, Confluent, GitLab, JFrog, Mac, Windows Company - Dish Location - Englewood, CO 01/2020 - 12/2022 Role - Sr. Software Test Engineer / Product Manager [Republic Wireless] Responsibilities: Created readyAPI automated test script using Groovy scripting for Wireless subscribers activation/payment/disconnect/restart/resume/change plan/payment flows. Maintained the automation code in Gitlab repository over the time improvements & new features. Database validation using Compass/Studio 3T for Tucows events/components. Developed comprehensive test plans outlining testing approach, scope, resources, and schedule for Republic retail domain business. Created detailed test cases based on functional and non-functional requirements, ensuring test coverage. Executed manual and automated tests, identifying and documenting defects promptly. Implemented and maintained automated test scripts, reducing testing time and increasing test coverage. Integrated automated tests into the CI/CD pipeline to support continuous integration efforts. Implemented effective defect management processes to minimize the impact on retail delivery timelines. Analyzed and reported performance test results, recommending improvements to enhance system performance. Collaborated closely with developers, product managers, and other stakeholders to understand project requirements and deliver high-quality software. Provided training and guidance to team members on testing methodologies and tools. Setup Jenkins automated jobs for daily/weekly, analyzed reports, fix the failures if any. Worked with multiple outside vendors like Nokia/Tucows/AT&T/T-Mobile/Ericsson to troubleshoot APIs issues. Worked closely with the various stakeholders including Business Analysis, Enterprise Solution Architects, Technical Managers, Team Leads, and individual contributors to achieve success. Prepared traceability matrix to ensure all requirements have been covered and tested. Environment: AWS, ReadyAPI, Postman, GitHub, Swagger, Jenkins, Rally, Trello, Praxis, Kibana, HP ALM, MongoDB, Mac, Windows 10Client - DishCompany - Xavient Information System Englewood, CO 01/2011 - 12/2019 Role - Team Lead / Onshore CoordinatorResponsibilities: Created/Maintained Postman collection for API testing, created automated flows on readyAPI tool using groovy scripting for various HTTP methods such as get, post, put, patch, and delete. Mobile testing for DishAnywhere iOS & Android apps using Kobiton Tool. Scheduled CICD jobs in Jenkins for the automated Dish Partner/Retailers business flows. Validated Ontech E-commerce web application for various smart products and services offered by Dish. Validated catalog navigation, able to select/add to cart, Smooth checkout, offer price, coupons and performance of the e-commerce application. Responsible for UI validation in lower env using local code from the dev branch, sandbox. Design, develop, and maintain automated test scripts for Salesforce applications using testing tools such as Selenium, Provar, or Salesforce Test Automation Framework. Framework along with Page Object Model to create object repositories for web elements. Validated new builds using black box techniques like equivalence partitioning, boundary value analysis, decision table testing, and state transition testing. Device/App testing for Sling team for OTA Channels/Video programming performance. Utilized Rally/ALM to track tickets and report bugs for document creation as well as maintenance. Validated Payment services in CSG Mainframe for all types of transactions for all Dish Retailers/customers. Participated in agile ceremonies such as Daily Scrum, Planning, Grooming and Team retros. Coordinated with the Development and business team to make requirements clear to ensure testing/delivering the quality product. Responsible for offshore teams daily work assignment/review/mentor and query resolution. Managed onshore team meetings, QA teams interviews, hiring, appraisals, weekly/monthly review feedback. Performed QA Release coordinator role for enterprise releases where I used to lead Test team throughout the 2 weeks of Iteration cycle and decision maker of all delivery. Deployment support call, validate the prod issues in lower env and post fix validation. Environment: ReadyAPI, Postman, GitHub, Jenkins, Rally, Praxis, Alteryx, Kibana, Kobiton, HP ALM, SQL Developer, CSG Mainframe RUMBA, Windows 10, MacClient-T-MobileCompany - Xavient Software Solutions Noida, India 11/2006 - 12/2010 Role Team LeadResponsibilities: Created Maintained automated scripts using HP WinRunner using VB Script for harness testing. Database validation using Toad for Postpaid, Prepaid, Broadband customer data. Developed test scripts to perform Integration testing, System testing, Regression testing, User Acceptance testing and Back End testing of an application. Defect Management using Test Director, created Daily/Weekly/Monthly status reports, and shared with offshore managers and onshore counterparts. Participated/training in the Companys CMMI 4 appraisal process. Conducted Team meetings/interviews/hiring/appraisals. Environment: Test Director, WinRunner, SQL Developer, Windows 7, SBM |
