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CUSTOMER SERVICE REPRESENTATIVEST. LOUIS, UNITED STATESPHONE NUMBER AVAILABLEDETAILSSt. Louis, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSComputer SkillsAbility to Work Under PressureCommunication SkillsOperations ManagementCustomer RelationsProblem-SolvingLeadershipTeamworkTime ManagementVerbal and Written CommunicationCustomer ServiceInventory ManagementDecision-MakingPROFILEExperienced Operations Manager and Assistant General Manager with a strong background in the restaurant industry. Skilled in problem-solving, quick decision-making, and customer relations. Demonstrated ability to think critically and provide excellent customer service. Highly responsible and reliable with strong verbal and written communication skills. Efficient in time management and a fast learner. Experienced in leadership and teamwork, ensuring customer satisfaction and retention. Proficient in alpha-numeric keyboarding and committed to delivering high-quality results. Seeking a position as an Online Chat Assistant to utilize my skills and contribute to a dynamic team.EMPLOYMENT HISTORYOperations Manager at First WatchJune 2023  January 2024As an Operations Manager at First Watch, I was responsible for overseeing the daily operations of the restaurant. I managed a team of employees, ensuring smooth and efficient service delivery. I also handled customer inquiries and resolved any issues that may arise. Additionally, I managed inventory, ordered supplies, and maintained compliance with health and safety regulations.Oversee daily operations of the restaurant, ensuring smooth and efficient service delivery.Manage a team of employees, ensuring they are well-trained and motivated.Handle customer inquiries and resolve any issues that may arise.Manage inventory, order supplies, and maintain compliance with health and safety regulations.Assistant General Manager at California Pizza KitchenMay 2012  February 2023As an Assistant General Manager at California Pizza Kitchen, I played a key role in overseeing the operations of the restaurant. I assisted the General Manager in managing a team of employees, ensuring smooth and efficient service delivery. I also handled customer inquiries and resolved any issues that may arise. Additionally, I assisted in managing inventory, ordering supplies, and maintaining compliance with company standards and policies.Assist the General Manager in overseeing the operations of the restaurant.Manage a team of employees, ensuring smooth and efficient service delivery.Handle customer inquiries and resolve any issues that may arise.Assist in managing inventory, ordering supplies, and maintaining compliance with company standards and policies.Hospitality Manager at Casa Gallardo, St. LouisNovember 2002  March 2012Set and monitored performance goals for employees and provided feedback to ensure goal achievementMaintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedbackCreated and enforced a comprehensive health and safety policy that minimized the risk of accidents and food contaminationEDUCATIONAssociates-Accounting, Hickey College