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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEData Center Facilities Operations Control Engineering with heavy business administration experience.Accomplished and highly analytical professional, with more than 20 years of experience and expertise in many facets of Data Center Operations Engineering management; complemented with solid leadership, management, and communication abilities. High levels of experience in meeting and exceeding client SLA and expectations. Technically inclined; equipped with up-to-date knowledge of data center engineering operations, network & computer systems and applications to develop effective programs designed to optimize operational efficiencies. Accustomed to working within fast-paced and challenging environments, to ensure the timely and accurate completion of corporate goals. Well adapted in engaging and motivating the Operations Engineering teams. Heading Work Health Safety programs in critical operations.Technical Skills and ProficienciesData Center Facilities Operations ControlAsset Management and InventoryGlobal Facilities Management Multiple sitesChange Management processesProject Development and ExecutionStrategic Planning and ExecutionRegulatory ComplianceNetwork and Systems InfrastructureInformation TechnologyCNET Certified Data Center Technical ProfessionalAccess Control and Security MonitoringStrong Disaster Recovery experienceProfessional ExperienceCBRE Global Workspace Solutions (2017-2023)Manager Global Alarm Monitoring & Engineering Change Mgmt.oManaged two teams of global operations engineers in the primary mission of data center infrastructure monitoring.oManaged multiple disaster recovery exercises annually to comply with global institution requirements.oInvestigate, escalate and report on alerts from the clients global critical infrastructure.oEnsured that client KPIs are met regarding all events and incidents.oEnsured 24/7/365 staff coverage.oDeveloped reporting processes and standards based on client requirements.oDeveloped several industry standard operational processes for the client environment.oParticipated in design and installation projects of critical infrastructure at new client sites, ensuring high impact project goals were met.oParticipated in multiple audit processes annually. Reported findings to key stakeholders.Developed and implemented an engineering change management program to accurately track maintenance and repairs to the critical infrastructure.Implemented many new operational changes to bring the alarm monitoring and change management teams into industry best practices.Assumed the duties of adding SI7 Global Admin tasks to my team. Staff in Jax assumed the duties and this is now expanding to the Manila staff. Many changes were required to bring this in at no additional charge to the client.Started the Global Security Operations Center. GSOC was responsible for Corporate Executive Security notification and monitoring.Black Knight Financial Services (1997 2017)Analyst III BKFS Critical Facilities Team (2013-2017)Duties included hardware planning of Wintel and network hardware in the corporate data centers.Designed and implemented the corporate Disaster Recovery environment in remote corporate data center.Implemented, supported and maintained the Production data Wintel and legacy IBM mainframe hardware.Implemented, supported and maintained the Quality Assurance and Integration Lab Wintel hardware.Maintained security and availability for multiple data centers within the corporate infrastructure.Designed and implemented the first corporate inventory and asset management system.Reviewed data center electrical and HVAC systems to insure high-availability. Provided audit and regulatory reports to upper management as necessary.Assisted in many projects for clients and corporate installations and refresh projects.Working with clients and Telco providers, assisted in many corporate and client WAN implementations.Change Management policies and procedures for the Critical Facilities group.Network Administrator Network Service Department (2010-2013)Designed and maintained the Campus end user DHCP administration.Implemented and maintained the Campus LAN, supporting 3000 users.Responsible for client implementations and tech refreshing. Build and ship hardware to client sites for connecting to the BKFS DMZ network.Worked with telco providers to implement client circuits providing connection to the BKFS network.Systems Administrator Quality Assurance Team (2008-2010)Responsible for building and maintaining the Quality Assurance department environments. The environments mirrored production for testing of updates, fixes and new releases. Servers would often be rebuilt multiple times for testing purposes.Wintel Systems Administrator Distributed Systems Operations (2003-2008)Responsible for building, implementation & maintenance of Windows Servers for various corporate and client projects.Member of the Wintel Disaster Recovery Team. Responsible for building and maintaining a highly available DR environment at multiple remote sites.Provide support and maintenance of a robust demo environment. Traveled to multiple industry trade shows to build and support the demo environment.Designed and maintained the Campus end user DHCP administration for employee internet access.Network Administrator LAN/WAN Team (2001-2003)Supported and maintained the original token-ring network environment using Novell Networking.Helped design and implement the transition to the updated Ethernet LAN using Cisco 6500 & 4500 switches.Implemented and maintained the Campus LAN for end users.Project Manager Y2K Remediation (1997-2001)Designed and managed the Y2K project to remediate all Wintel devices on the campus user and server environments.Time Resource ManagementProprietary software installation and supportAmerica OnlineManager Payments & AcquisitionHoyt High Fidelity CenterBusiness ownerEducation & CertificationsValdosta State UniversityFlorida State UniversityCoursework dedicated to the IT industryCNET CDCTPMicrosoft MCSECisco CCNASniffer UniversityCisco Wireless Secure Implementation and AdministrationCiscoWorksAltima Tech NetZoom DCIMCommunity InvolvementScoutmaster Boy Scout Troop 26Canine Companions for Independence Volunteer Puppy Raiser and Jacksonville Chapter leaderJAX PHINS Parrot Head president my club provides money and support to many small, local charitiesCandidate's Name (2) |
