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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLETampa Area (Remote)Production Support EngineerHighly accomplished and self-disciplined tech professional with extensive experience in identifying new business development opportunities, providing exceptional technical support for customers, and acquiring/retaining high-net-worth for key accounts.Track record of leading the identification, planning, implementation, and ongoing management of effective technology/IT solutions to ensure cost-effectiveness, resolve business issues, and deliver best-in-class user experiences. Repeated success in orchestrating complex projects, including IT application modernization/transformation through requirements management and industry-trend envisioning. Proven expertise in problem resolution, systems implementation, logistical planning, cost analysis, and quality assurance techniques. Capable of leading on-site/remotely operating technology teams by instilling an inclusive culture built on trust, support, and clear communications at all levels. Refined communicator with proven capability to lead cross-functional teams to align/influence architecture decisions and bridge among business/technology by partnering with stakeholders at varying organizational levels.Core Competencies Cloud Management Customer Requirements Advocacy
Qualitative Analysis
Client Acquisition/Retention Project Planning/Delivery Budget Planning/Forecasting People/Performance Management Staff Training/Coordination Stakeholder EngagementProfessional ExperienceKellyMitchell, (Tampa, FL), Remote 10/2022-03/2023Production Support EngineerSupported Ab Initio ETL environment for CitiGroup. Advised multiple application teams in order to automate the onboarding/upgrade process for the product. Mentoring junior personnel, advising management of better practices, and supporting the applications on a daily basis.OfferUp.com, (Seattle, WA), Remote 09/2020-08/2022NOC EngineerDelivered strategic mentorship/trained NOC staff by collaborating with engineering teams. Provided incident response while service impacts occurred. Accomplished awareness of the health of OfferUp s critical services, identified potential issues, prioritized workload with the NOC team, and delivered escalations that occurred promptly. Delivered exceptional and top Tier 2 support for OfferUp s critical services through alerting and proactive assessments.Syniverse Technologies, (Tampa, FL), Remote 03/2012-06/2019Sr. Support EngineerConducted end-to-end activities, such as troubleshooting various customer/subscriber issues and maintaining bare-metal, VMware, and AWS environments. Fulfilled customer requirements by collaborating with internal networking and product management teams.
Directed various operations such as root level Linux (RHEL) Production support of Mobile Data Optimization/Policy platform supporting millions of subscribers (Android & Apple). Addressed complex customer issues. On-call at all times with developers, engineering, and network teams.
Infinite Computer Solutions ICS, (Tampa, FL), Remote 2010-2012Sr. ConsultantDelivered exceptional third-level support for the WebLogic-based business portals in production for Frontier, Frontier Business Central, and Frontier Enterprise Center.
Led monthly code release installations and advanced daily troubleshooting of Incident Reports.TEG Global, Contract Position at Openwave, (Denver, CO), Remote (contract work) 2009Sr. Consultant Served as a member of a select team for streamlining the installation, configuration, and testing of new products. Achieved desired goals by strategically executing designated activities in an in-house lab environment.
United States Air Force, Hurlburt Field, FL 1990-1998 |
