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Title Supply Chain Customer Service
Target Location US-MI-Wixom
Email Available with paid plan
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SAMMYSOLOMON Wixom, MIPHONE NUMBER AVAILABLE EMAIL AVAILABLEAccomplished trainer and coach for FedEx Express and Ground dispatch teams. Extensive experience with business process improvement, data analysis, driver recruiter and acting as liaison between regional and district teams to ensure an efficient and successful dispatch operation.EDUCATIONBACHELOR OF SCIENCE: AGRICULTURAL ECONOMICSMichigan State UniversityEXPERIENCESUPPLIER RISK ANALYST FOR GMRyder Logistics Warren, MIAPRIL 2022  PRESENT Work with GM Tier 1 supplier base to createtransparency in their supply chain sub tiermapping Resolution processes/procedures to ensuremaximum efficiency, accuracy, and propercoordination within the different areas of riskmitigation Work with and educate our GM Buyers on riskresiliency when bringing on new suppliersLOGISTICS ANALYST AND ROUTERUS Foods Wixom, MIOCTOBER 2021  MARCH 2022 Utilized routing software to build delivery routes, focusing on optimization, efficiency, and customer needs Worked closely with Sales, Customer Service, and Warehouse staff to determine delivery feasibility Analyzed reports to prepare and forecast for any service disruptions or volume increases due to potential customer needDRIVER MANAGERRockwell Medical Wixom, MIAUG 2020  MAY 2021 Worked effectively within RTI Surgical and other Rockwell operating departments to effectivelymanage the operation of RTI in the execution ofthe department and delivery of customer orders Responsible for assignment, dispatch, andsupervision of all drivers and administered policies that involved driver control and discipline Monitored driver performance in accordance withrequirements for safety and compliance with DOTstandards and driver performance reviews Responsible for the recruitment, hiring andtraining of DOT CDL drivers Maintained all required reports and forms that are necessary for the functions of DOTDRIVER MANAGERMichigan Trucking Company, Inc. (Partner of FedEx Ground) Lansing, MI APRIL 2016  AUGUST 2020 Oversaw entire daily pick-up and delivery operation Worked with business owner daily to solve issues regarding staffing, hiring, training, service problems, late freight, and any other concerns that arose Responsible for recruitment and hiring CDL/non CDL drivers Coordinated with FedEx Ground management to ensure on time delivery/pick-up, safety, and community involvement CUSTOMER PICKUP SPECIALISTLINEHAUL SUPERVISORCONTRACTOR RELATIONS SPECIALISTFedEx Ground Michigan, Kentucky, TexasAPRIL 2011  APRIL 2016 Conducted weekly staff meeting with dispatchteam to ensure corporate goals and objectives Participated in cross-function Market Councilmeetings with other FedEx Operating Companiesto streamline processes and achieve results forour internal and external customers Built relationships with contractor base andstation management to gain buy-in for a positivecustomer experience Performed ISO internal audit to ensurecompliance to internal controls and departmentpracticesDOMESTIC OPERATIONSON-ROAD SUPERVISORFedEx Express Michigan, California, IdahoOCTOBER 1995  APRIL 2011 Planned and executed courier route assignments based on workforce availability, scheduling parameters, and service area changes/ conditions Monitored route loads to ensure balance of workload and flexibility of workforce in the event of breakdowns, weather, emergencies, and uncovered routes Worked with station management to restructure routes as needed to increase productivity and route optimization Trained new couriers utilizing FedEx Express standards and methods to preserve service guarantees to our customers

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