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Customer Service Relations Resume Rockfo...
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Title Customer Service Relations
Target Location US-IL-Rockford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  4th Avenue, 2nd FloorRockford, Illinois Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective25+ years of successful insurance underwriting, lines of authority including but not limited to Property/Casualty, Workers Compensation and Professional Errors and Omissions. Exceptional negotiation skills. Great communicator with a strong sense of responsibility and business priority.ExperienceLicensed Insurance ProducerAllstate, Loves Park, ILOctober 2015  PresentEstablish customer relations, follow-up with customers as neededProvide prompt, accurate and friendly customer serviceEducate and advise customers on policy coverages and optionsReview process to locate and determine customers needsAssist and educate the customer with filing claims and understanding the processSenior UnderwriterNorthern Illinois Underwriters, Rockford, ILMay 2013 October 2015Analyze applications to determine acceptabilityPrice applicant accounts using delegated authority and according to company underwriting guidelines.Work closely with territory managers to identify industry patterns and insurance changes in the marketUnderwriter IIMonitor Liability Manager, LLC. A W.R. Berkley Company, Rolling Meadows, ILAugust 2009 May 2013Review, negotiate, accept, or decline risk based on company guidelinesGather market intelligence, understanding competitors product by maintaining familiarity with economic and legal factors that impact the departments line of businessCollaborate with internal business units to identify trends and recommend strategic direction on assigned bookInvolved in the purchase of reinsurance when requiredInvolved in the revising of new and renewal forms and endorsementsLead UnderwriterISBA Mutual Insurance Company (ISBA), Chicago, ILJune 1998 September 2009Review, negotiate, accept, or decline risk based on company guidelinesInvolved in the revising of new and renewal forms and endorsementsAssist VP of Underwriting with creating, revising, and implementing underwriting guidelines and proceduresApprove cancellations, change endorsements and rescissions for processing by underwriting assistances.Provide documentation to the underwriting Board of Directors when an insured or new applicant is challenging the companys decision to decline, rescind or non-renew coverageConduct client file audit reviewsEducationGeorge Westinghouse Career Academy, Chicago, ILJune1979CertificationsProperty / Casualty Insurance License, 2017

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