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Click here or scroll down to respond to this candidateCandidate's Name
Phone Number: PHONE NUMBER AVAILABLE (M)Email address: EMAIL AVAILABLEOBJECTIVEHighly motivated, goal oriented professional pursuing a career opportunity within a sustainable company to utilize twenty years or more of customer service, public relations, leadership, and management experience. I retired from one of the largest telecommunication companies in the United States. I am dependable, energetic and have excellent people skills. I can bring more not less to your establishment.PROFESSIONAL EXPERIENCE06/2022- Present Maryland Board or Elections Hunt Valley, MD Election Judge (Seasonal)Responsible for voter registration and verifying VAC informationSign VAC slip and direct voter to the pollsAdvised every voter of any issue as needed to voting 10/2001-06/2019 Verizon Wireless Laurel, MDFederal Account Manager/Advisor (Retired)Managed Federal Government accounts and acquisitions for Department of Defense (DOD), Centers for Disease Control and Prevention (CDC), and other government agenciesManaged accounts of more than 10,000 lines, developing strong relationships with high profile customersServed as single point of contact providing direct interface for daily operational support and development of high profile corporate and/or government accountsServed as a subject matter expert and trainer for new and current employees company systems and policiesResponsible for resolving customer related issues and escalated situations that may require extensive research and collaboration with other departmentsDeveloped a solid rapport with sales executives to provide monthly strategic analysis of each government customers account activityResponsible for confidentiality and privacy of all accounts with high level of classificationPromoted and engage in teamwork in order to achieve the goals of the companyEnsured accountability of all commitments and appointments with appropriate documentationConsistently multi-tasked various projects while meeting required expectations for all assigned accounts, safeguard network integrity to meet government security systems requirements to include quality and productivityPerformed administrative duties including data entry, drafting spreadsheets, duplicating documents, faxing, and mailingsAnalyzed findings and presented effectiveness of monthly Quarterly Business Review calls utilizing Microsoft Office Suite PowerPoint softwareManaged sales representatives to ensure accuracy and integrity of services provided to federal customers10/1994-03/1999 Maryland State Police Pikesville, MD Office Clerk IIIPerformed verification of background checks for a high volume of confidential state government criminal records for the Criminal Justice Information System (CJIS)Retrieved records for finger, hand, and palm print records for administrative reviewConsolidated, tracked and prepare files for the Federal Bureau of Investigation, Maryland Court system, Federal and Local Police.Fingerprinted and bonded with the State of Maryland Department of Justice SOFTWARE SKILLSMicrosoft Office Suite, ACCSS, SAM, Rockwell, Outlook, EWI, WFM, Action logs, MYBIZ Dragon, CALI, Oracle/People software, SQL Database, HTM Systems, Thin Client TRAINING and CERTIFICATIONSAdvance Project Management, Website Administrator, Contract and Credit card purchasing, Government ProcurementACHIEVEMENTSMember of International Honor Society - DELTA EPSILON TAU - ALPHA OF GEORGIAAward for Excellence in Customer AccountsVice Presidents Award for Excellence in Customer SatisfactionVIP Award in CRS promoter in making a difference for Auburn UniversityDOD Award for Outstanding Achievement in supporting the Department of Defense EDUCATIONAshworth College Diploma with Honors in Interior Designs Norcross, GA 2003 Ashworth College Diploma in Property Management Norcross, GA 2005 Evander Childs High School Diploma in General Studies Bronx, NY 1976 |
