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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLELombard, IL Street Address
EMAIL AVAILABLETo obtain a position that will enable me to use my analytical, organizational and interpersonal skills to createefficiencies through data reporting that support overall strategic priorities.WORK EXPERIENCECustomer Care Specialist IIJ.P. Morgan Chase - Downers Grove, IL.January 2021 to March 2023Educate and nurture customers through proactive outreach including delivery of follow- up's and status updates during the loan processCreate weekly reporting outlining loan progress including high risk/ watch itemsLearn industry best practices, and identify how the solution can be leveraged to implement these practices todrive successful customer resultsIdentify efficiencies and areas of opportunity to promote process improvement strategiesAct as an escalation point and expedite resolution for our customers and internal business partnersProvide exceptional service to customers, as well as our internal and external partnersWork in collaboration with Sales, Underwriting, Support, Operations and all internal/external business partnersto ensure the delivery of a seamless customer experienceAdvocate for the customer and work cross-departmentally with internal groups at all levels, including SeniorManagement to triage, and resolve customer issuesUnderstand Chase strategy, communicating valued outcomes to team members and partnersEvent ProducerNTT Ltd. - Schaumburg, ILMarch 2020 to December 2020Serve as point of contact and subject matter expert, to customers and Sales on EventsConduct information gathering and follow-up meetings with customers before and after the EventEstablish expectations with customer on timelines, requirements, and needsBook, schedule and provision Event activityHost Events, including Online events (web events, webcasts)Troubleshoot and resolve real-time service issuesComplete post-Event work and coordinate timely delivery of invoicing and value added servicesUpdate job knowledge and databases through documentation and communication with managementTo assist with Live Assistance when instructed or required.Peak Time TellerU.S. Bank - Addison, ILOctober 2018 to April 2019Serving customers accountsProcessing cashier checks, money orders and check ordersInforming customers on Bank productsBalancing drawers and conducting bank closing proceduresOffice AdministratorKazmer Foot & Ankle Center - Chicago, ILJanuary 2017 to March 2019responsible for setting up patient appointments report and document all paymentshelp with the filing of all patient documentationCustomer Engagement Representative -SCERMedulla LLC - Oak Brook, ILMarch 2015 to October 2016Attend Events to Market the clinicsB2B salesSet up Patient appointmentsFollow up with patients, and conduct appointment remindersTrain new employees on the fieldLead regional conference callsUsed Salesforce dailyDrove sales to meet monthly goalsFile patient documentationOffice Manager- OwnerWF Property Management INC - Hillside, ILSeptember 2014 to January 2015Schedule and coordinate field service work ordersManage monthly billing and work order reconciliationManage expense tracking and end of month reportingDirect customer service contact for vendorsCreate proposals for potential projectsFile documentation for future referenceMulti-Channel RepresentativePeerless-AV - Aurora, ILMarch 2014 to September 2014Support the Elite Partners with maintenance of their accountsPartner and communicate with Corporate and Regional SalespersonnelTravel to customer sites and industry shows upon requestWork closely with Returns, Credit, Shipping, and Production DepartmentsResponsible for providing excellent customer service to clients, and managing elite accountsPersonal BankerJPMorgan Chase - Des Plaines, ILMay 2013 to March 2014In-store Management ProgramAssisting with account servicesHelping customers opening checking, and savings accountHandling money transactions as in deposit, and withdrawalsIn charge of opening, and closing the bankAttending development and management workshopsResponsible for providing an excellent customer service to our clientsMeet monthly sale goalsRetail Sales AssociateT-Mobile - Rolling Meadows, ILAugust 2009 to May 2013Customer Service SpecialistAssist in sales at various locationsProvide technical supportResponsible for opening and closing the storeDrove sales to meet monthly goalsMeeting ManagerConference Plus - Schaumburg, ILAugust 2006 to May 2009Conduct conference calls for companies, and individuals.Setting up reservations for the conference calls, as well as maintenance of accounts and billing.EDUCATIONMaster's in Business ManagementConcordia University Chicago - Forest Park, ILDecember 2015Bachelors in Biomedical Sciences in Biomedical SciencesNational University of Health Sciences - Lombard, ILAugust 2012Associates of ScienceTriton College - River Grove, ILMay 2009ADDITIONAL SKILLSMicrosoft OfficeBilingual SpanishData Reporting (Excel Pivot Tables)Salesforce/CRM Tool |
