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Click here or scroll down to respond to this candidateT R A V I S A. G AB R I E L1..PHONE NUMBER AVAILABLEEMAIL AVAILABLEPhoenix, Arizona Street Address
.Transit Security Officer / DispatcherMAY Street Address - PRESENT Allied Universal Security, Phoenix, Arizona\ Patrol assigned site on foot, checks for unsafe conditions, hazards, unlocked doors, security violations, Provide customer service to our clients by carrying out safety & security procedures, site-specific policies Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Display exceptional customer service and communication skills Utilize exceptional computer skills to operate innovative, and wireless technology Ability to handle crisis situations at the client site, calmly and efficiently Implement exceptional customer service and communication skills Handle crisis situations at the client site, calmly and efficiently Customer Service AssociateDEC 2022 - PRESENT Shiftsmart, Phoenix, Arizona\ Provide customer service to our clients by carrying out safety & security procedures, site-specific policies Follow up with customers to support satisfaction and resolve any issues. Improve & increase store sales through positive attitude and knowledge of products. Load, unload and stock daily shipments and weekly truck deliveries. Compute sale prices and total purchases with POS system or cash register. Cold Food Prep Assistant LeadMAR 2022 - DEC 2022 LSG Sky Chef, Phoenix, Arizona Served as catering cook for largest airlines (Sky Harbor airport) Seasoned and cooked food according to established recipes & food design. Obtained daily production schedule and preparation requirements from chef. Used approved food recipes, production standards, verified quality, serving temperatures & portion control. Inspected, cleaned food preparation areas, equipment, properly maintained supplies in spite of supply chain issues Established, maintained collaborative relationships with kitchen & warehouse team maximizing efficiency Executed team first motto strategies promoting a positive & engaging environment for all levels of staff T R A V I S A. G AB R I E L2Assistant Concession ManagerFEB 2020 - FEB 2022 Levy Restaurants, Phoenix, Arizona Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food Maintained food and equipment inventories to support business demand. Coordinated kitchen workflow to optimize supply usage and preparation time. Monitored food preparation & presentation to enforce adherence to portion sizes and quality standards. Investigated and resolved complaints regarding food quality and service. Assisted in the daily preparation of food items in accordance with recipes. Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions. Opened or closed kitchen as dictated by department scheduling. Planned timing of food production to coordinate with meal serving hours, preserving food quality. Replenished ingredient levels and reported inventory shortages. Trained newly hired line workers regarding store recipes and policies. Stocked and maintained prep stations to reduce wait times and shortages. Utilized grills, fryers and ovens to heat food to appropriate serving temperatures Maintained favorable working relationships with team members, promoting productive kitchen. Customer Service Representative / DispatcherSEP 2021 - FEB 2022 Modivcare Call Center, Phoenix, Arizona Managed and resolved issues with customers during calls by following a determined script. Processed high call volumes for law enforcement and fire and emergency medical services. Assisted managers by training new personnel to improve the onboarding process. Utilized multi-line telephone systems to answer incoming calls for assistance. Questioned callers to determine locations and nature of problems to determine the type of response needed. Prioritized calls based on situation, recognizing and addressing duplicate calls. Provided support and reassurance to callers in times of crisis. Utilized multiple communication systems to manage incoming calls. Recorded details of calls, dispatches, and messages. Developed strong customer relationships and loyalty through effective communication. Shift Supervisor / HousekeepingMAY 2020 - JULY 2021 VA Hospital, Phoenix, Arizona Adhered to changing and demanding COVID protocols. Trained housekeepers on cleaning, maintenance and COVID 19 tasks Oversaw staff performance on daily basis Motivated team members & resolved issues that occurred. Responded to all hospital client complaints & special requests. Ensured compliance with changing and demanding safety / sanitation policies in all areas. Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves Bachelor of Arts (B.A.), Criminology, Cum LaudeMAY 2008 University of South Florida, Tampa, FL State of Arizona Security Guard (Active) Conflict MediationT R A V I S A. G AB R I E L3 Food Handles Card Level 1 and 2 Arizona Title 4 BASIC Liquor Law Training |
