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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryExperienced Customer Service professional with 7+ years experience with working in a fast paced, high volume sales environment, focusing on establishing positive relationships with consumers. Skilled in remaining professional in high pressure situations. Related Work HistoryPOS Associate (Seasonal) Kohls Department Store - Countryside, Illinois 10/2017 to 12/2017 Received payment from customers for purchases Greets all customers encountered and responds to questions and requests from customers Resolved customers questions and complaints regarding purchases with integrity and poiseTele-Fundraiser Ruffalo Noel Levitz - Charleston, Illinois 08/2008 to 08/2015 Performed a high volume of cold calls to raise funds for various programs and activities Built rapport and overcame caller objections in a friendly manner Provided basic information to and answered callers questions to assist in securing contributionsAdditional Work HistoryCertified Nursing Assistant HCR Manor Hillside, Illinois 11/2015 to 05/2016 Assisted residents with daily living functions Monitored and recorded residents vital signs, daily food and liquid intake Provided compassionate customer care to family members of deceased residents In Home Health Care Aide Independent Contractor Charleston, Illinois 02/2013 to 06/2015 Assisted an elderly client with routine day-to-day functions Assisted the client with communication support Performed light housekeeping duties light housekeeping duties EducationCertificate: Certified Nursing Assistant Program (2015) Lake Land College, Mattoon, IL.Degree: A.A.S., Paralegal Studies (2001) Robert Morris University, Orland Park, IL. |