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Dallas, TXPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional ObjectiveTo contribute to the success of a company where responsibilities are challenging and individual skills and initiatives are welcomed.SummaryEnthusiastic individual with office experience in large and small office environment. Dedicated, self-starter with interpersonal and technical skills. Multi-taskers, with strong focus on internal and external communications to facilitate business transactions. Reliable, honest and conscientious employee who can work under direct or indirect supervision.Work ExperienceParkland Health and Hospital System - Dallas, TX Nov 2018 - PresentBusiness Support SpecialistPerform receptionist functions- greet customers at reception desks, assists providers, patients, and customers with requests and review of medical recordsUtilize electronic computerized master patient index, chart tracking, and Electronic Medical Record applications, to research patient information, verify and review patient medical records numbers and record volume, record location, and record history and activity.Process record request inquiries to identify medical record numbers, admission or discharge dates to authorized requestors and retrieve medical records for authorized users.Process requests for patient medical records and documentation, research data in electronic applications, and paper format and provide routine information to internal reviewersPerforming workflow processes and procedures associated with data entry.Intake 100+ telephone calls daily and triage calls appropriately.Meet productivity, timeliness, and quality standards and goals set by the HIM Division. Provide data for monitoring productivity and outcomes through maintenance of spreadsheets, and databases.Bank OF America - Plano, TX May 2017 - July 2018Prepare documents for processingValidate information accuratelyProduce quality work in a high volume production environmentReviews data noted in the loan origination system and compares it to the documentation received, as it relates to basic data, such as accurate loan contact information, loan term information, and program selected.Scan loan documentation into the document management system and proper labeling of the documents accordingly.Processes invoices and fee reconciliations for individual loan filesUT Southwestern - Dallas, TX July 2014 - March 2017HIM ClerkMonitor, review, verify, merge, correct, and update information concerning patients medical record numbers and demographic information in the electronic medical record and other established systems.Retrieves, delivers, and re-files patient medical record utilizing the established electronic chart locator system. Monitors and transports patient health information to and from departments as needed and requested.Prepares, indexes, and scans protected patient health information documentation in the electronic medical record while ensuring quality. Performs quality checks of scanned medical documents within the established guidelines without co-worker bias. Monitors, verifies faxes, sends, notifies, and corrects transcribed documents utilizing the electronic medical record, the established internal and external communications systems, directories and transcription system.EducationRichardson High School August 1997 May -2001High School Diploma |