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Title Customer Service Business Management
Target Location US-IL-Freeport
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE  Street Address   PHONE NUMBER AVAILABLEObjectiveI seek a challenging position in business management where I can utilize my experience to contribute to the success of the company. I bring a diverse range of skills, experience and knowledge that have been developed through both my formal education and professional experiences. As a dedicated, reliable and enthusiastic professional, with a commitment to excellence, I have a passion for continuous learning and development.Professional SummaryAdept at communicating with genuine empathy and deescalating difficult situations. With 20 years of experience, I provide high quality education to students from diverse backgrounds. Developed and maintained a classroom environment conducive to learning and appropriate for social and emotional development. Successful in designing and delivering engaging, effective curriculum and classroom management. Highly skilled in using innovative teaching methods, both traditional and nontraditional, to motivate and inspire students. Developed and maintained positive relationships with students, families, colleagues and community partners. I consistently raised test scores by two grade levels.EducationClarke University, Dubuque, IAMaster of Arts in Education, December 2008 GPA 3.78 Loras College, Dubuque, IABachelor of Arts in Education, May 2002 GPA 3.64Professional ExperienceFreeport School District, Freeport, ILAugust 2005-December 2023English Language Arts Instructor Team Leader and Mentor Teacher Homebound Instructor for Middle and High School students Specially trained in multiple Reading Inventories to diagnose and remediate deficits Motivated and engaged students, developed skills and knowledge for academic foundation Developed and maintained environment conducive to learning and appropriate for social and emotional developmentWalmart Corporation, Monroe, WI and Freeport, ILMay 2016-August 2016; May 2022-April 2023Customer Service Associate and Online FulfillmentCandidate's Name

2 Switchboard operator  Answer inquiries, find solutions, direct customer calls Order fulfillment - locate, prepare, package Inventory clerk  product support, inventory management Expertise in Deli, Housewares, Sporting Goods, Hardware, Apparel Operation: New View Community Action Agency, Head Start, Dubuque, IA September 2002-September 2004Classroom Supervisory/Literacy Coordinator Supervised and mentored three classrooms in multiple counties, including teachers, para- educators, support staff and families Enrollment and Federal documentation Wrote grant proposals and received funding for literacy initiatives Designed and executed program-wide family literacy initiatives Central Masonry Corporation, Littleton, CODecember 1991-April 1993Bookkeeper Processed payments, reconciled bank statements, maintained records of AP/AR, cost accounting/depreciation Entered financial transactions into accounting software accurately and timely Analyzed financial documents including income statements, balance sheets, budgets and payroll Utilized problem solving skills to identify discrepancies and implement solutions accordingly Strong organizational skills to track multiple clients accounts Customer service, communication and interfacing with executives from various departments Mega Hertz Corporation, Englewood, COSeptember 1990-August 1991Customer Service Account Specialist Processed accounts payable including vendor invoices and employee expense reports Analyzed data to identify discrepancies and errors in financial statements Organized and tracked invoices, purchase orders, receipts and payments Customer service regarding financial dealingsSkills Technology-based Strategies/Virtual/Computer Learning Data Analysis and Documentation Management, supervision, mentorship Typing [70 wpm], 10-key [37k kph], MS Office, LMS MTSS and A.V.I.D. trained

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