| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Amarillo, Texas Street Address
H:PHONE NUMBER AVAILABLE C:PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEPROFESSIONAL SUMMARYCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS Understanding Customer Needs Courteous with Strong Service Mindset Verbal and Written Communication Calm and Professional Under Pressure Inbound and Outbound Calling Computer Proficiency Call Volume and Quality MetricsStrong Analytical and Problem SolvingSkills Customer Account Management POS Systems and Ordering Platforms Microsoft Office Microsoft SharePoint Adobe Systems Adobe Creative CloudWORK HISTORYEXECUTIVE KITCHEN MANAGER 11/2020 to 04/2023Sonic - Amarillo, TX Motivated staff to perform at peak efficiency and quality. Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.Maintained high food quality standards by checking delivery contents to verify product quality and quantity.Scheduled and received food and beverage deliveries, adhering to food cost and budget.Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR 06/2019 to 10/2022 Willis Towers Watson - Richardson, TX Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Also took about 200 to 300 calls Per Day . Responded to customer requests for products, services and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Offered advice and assistance to customers, paying attention to special needs or wants.Developed community reputation through commitment to customer satisfaction and strong client relationships. Consulted with outside parties to resolve discrepancies and create expert solutions. UNISORT, BOMBAY, RECEIVING,SHIPPING,DETAIL CHECK 03/2021 to 09/2022 JCPenney Distribution Center - Cedar Hill, TXAdhered to tracking, documentation and control standards in order to reduce loss and maintain compliance. Kept work areas clean, safe and organized. Placed, tagged and secured merchandise in diverse designated areas. Tagged and shelved boxed product using first-in, first-out storage scheme. Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment. Coordinated storage locations and product movements. Restocked products and rotated items according to standard procedures. Completed daily cycle counts and assisted with 278 audits. Scheduled pickups and deliveries to maintain smooth operations. Processed and restocked returns.MANAGER'S ASSISTANT 03/2011 to 05/2019What A Burger - Alvarado, TXDistributed food to wait staff quickly during busy peak periods to drive customer satisfaction.Washed, peeled and cut fruits and vegetables in advance to save time on food preparation. Worked with chef to prepare daily food specials and other supplies. I Accomplished becoming Manger because way i performed day Ran errands to support daily needs of management. Resolved basic computer and office equipment issues through troubleshooting. Scheduled meetings and managed calendar.Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Attended monthly sales meetings and reported pertinent information to employees. EDUCATIONAlvarado High School - Alvarado, TX High School Diploma 05/2020 |
