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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Success Outcome ManagerPHONE NUMBER AVAILABLE (1 EMAIL AVAILABLE : Linkedin/PortfolioSUMMARYWith over a decade of diverse professional experience, Candidate's Name hasdemonstrated exceptional versatility and expertise in customer relations, warehouseoperations, and home design. As a Customer Success Manager, Kelvin has cultivatedlasting relationships, achieving remarkable customer retention and satisfaction rates. Inthe role of Warehouse Manager, Kelvin's strategic inventory management and processoptimization led to significant cost savings and operational efficiencies. As a self-employed home renovator manager, Kelvin has creatively transformed over 138 spaces,earning a high rate of client satisfaction. Kelvin's multifaceted skill set, and proven trackrecord makes him an invaluable asset to any team.EXPERIENCEWarehouse ManagerChuckos Burger @ 2013-2015 9 Benin City, NigeriaChuckos Burger specializes in crafting delicious sweet burgers, peanuts and offers swifthouse delivery services in Benin City. Renowned for its mouthwatering satisfaction andefficient doorstep delivery, it caters to customers cravings with quality ingredients andexceptional service. Commitment to taste and convenience sets Chuckos apart, ensuring2 delightful dining experience for all.+ Management: Reduced overall inventory carrying costs by 20% through theimplementation of effective inventory management strategiesEfficiency Optimization: increased order fulfillment rate by 25% by introducing a newpicking and packing process, enhancing operational efficiencySafety Compliance: Achieved 100% compliance with safety regulations, resulting in a25% reduction in workplace accidentsHome Renovation ManagerSelf Employed 2015 - 2020 @ Benin City, NigeriaKevin Asemota Is an accomplished home renovator renowned for his expertise in craftingstate-of-the-art decorations with a track record of 138 clients and an impressive 87.9%customer satisfaction rate over 4 years in Benin City, Kevin consistently prioritizes clientsatisfaction while delivering exceptional design solutions.+ Extensive Clientele: Successfully delivered bespoke state of the art renovationsolutions to over 138 clients 2 span of four years, showcasing a robust portfolioand a strong market presence.High Satisfaction Rate: Maintained an impressive customer satisfaction rate of 87.9%,reflecting a consistent delivery of quality and satisfaction in design outcomes.Specialized Expertise: Developed a niche expertise in home renovation, becoming asought-after renovator for these specific interior elements.EXPERIENCECustomer Success Outcome ManagerRapid Medicare Limited @ 2021-2023 9 BeninCity, NigeriaRapid Medicare is building Uber for doctors to enhance easy and quick access to primaryhealthcare services in AfricaThe platform, enables patient to easily schedule real-time virtual appointments with licenseddoctors, access their medical records, and receive personalized medical care from thecomfort of thelr homes. it facilitates seamless management of patient health records,eliminating the challenges associated with fragmented and paper-based systems. Itconsolidates telehealth consultations, EHR management, medication reminders, andstreamlined care into a single, user-friendly platform, eliminating the need for multipleapplications.+ Customer Retention Excellence: Achieved a customer retention rate 30% above theindustry average, ensuring sustained business growth and customer loyaltyOnboarding Success: Increased customer onboarding success rate by 15%, directlycontributing to higher product utilization and customer satisfaction.+ Churn Rate Reduction: Implemented targeted customer engagement strategies thatdecreased customer churn rates by 20%, significantly improving the companys customerlifetime valueSTRENGTHSStrategic PlanningLed a team of 20 in developing and executingstrategic plans, resulting in a 35% increase inefficiency.CollaborationWorked closely with cross-functional teams todrive project success, leading to a 45% increasein team productivity.SSKILLSStrategic Planning Team LeadershipProject Management _Event PlanningContent DevelopmentCustomer Success OutcomeTool / TechnologyACHIEVEMENTSClient Retention Rate uAchieved a client retention rate of over 90%throughout my career, demonstrating mycommitment to client satisfaction.Team LeadershipSuccessfully led diverse teams in high-pressureenvironments, fostering collaboration andboosting productivity. |
