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Click here or scroll down to respond to this candidateCandidate's Name
Motivated, Driven, and Efficiently ready to take my next career journeyAlbany, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocateAuthorized to work in the US for any employer17+ years of exceptional customer service experience 5 years of management experienceWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceEMS DispatcherMidwest Medical Transport Company/Midwest MedAir - Virginia Beach, VA October 2023 to February 2024Ensuring that all transport requests are picked up in a timely manner (using either phone or computer) Ensuring all crews are accounted for at all timesEnsuring that callers are notified of any delays in transports. Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriatelyEfficiently dispatching of transport requests and relaying appropriate information to field crews Knowledge of geography of service areaOperates computers, software, and multi-line phone system. Ensures the provision of optimal transportation services to patients and referring agencies Dispatching spans across Southern Virginia, Northern Virginia, DC, Maryland. EMS DispatcherFast Track EMS - Chesapeake, VAApril 2023 to September 2023 Handling initial calls for emergency and non-emergency situations Assessing the nature of calls and determining a proper response Logging call information, such as callers name, location, parties involved, nature of the call and any other pertinent details Using a two-way radio system to relay all information to paramedics Patient Engagement SpecialistPraxis by Landmark Recovery - Norfolk, VAOctober 2022 to January 2023 The main staff point of contact for all patients, carrying out daily activities Monitor patients regularly, resolving conflicts and responding to critical situations interact regularly with other clinical staff to aid in the recovery process. Demonstrate our values and mission statement Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary Facilitate non-therapy groups and lead patients in light daily fitness classes and enrichment activities including guided meditation, community building and free time Monitor patient movement and maintain presence in courtyard area; monitor meals in the meal room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals Perform some daily facility cleaning duties In absence of the Van Driver, drive patients to off-campus meetings and events Perform all other tasks as assigned by supervisor Work as a highly dependable, independent member of the treatment team Work cooperatively with all levels of employees and management Are committed team players willing to learn new skills Reports directly to the Patient Engagement Manager CNA - Certified Nursing AssistantBay Pointe Rehabilitation Center - Virginia Beach, VA May 2022 to September 2022 Worked in a Rehabilitation Provided for residents' physical and emotional needs Took vital signs regularly Cleaned bathrooms Assisted 28 elderly patients daily Assisted residents with daily routines: ADL Aided in lifting residents when necessary Recorded resident care Performed post-mortem care, if neededShift Leader7-Eleven - Hampton, VAMay 2021 to April 2022 Provided a quick and exceptional customer experience Answered customer questions Assisted customers with locating items Responsible for resolving all customer complaints Maximized sales transactions Handled returns and exchanges Responsible for auditing and organizing the whole store Created inventory of products Restocked shelves Kept store clean Process cash/ credit transactions input inventory from delivery trucksShift Leader/Manager7-Eleven - Portsmouth, VAMay 2021 to October 2021Greet customersSolve any issues with customers or any technical issues in store Order inventoryManage staff of 3-4 employees per shiftProcess cash/credit transactionsProcess money ordersStock and clean storeCount safe and drop depositsAutomotive Office ManagerMonte Motors LLC. - Portsmouth, VAJune 2021 to August 2021 Handled general office administration, including Process tags, Titles, and Registration Greet visitors Collect payments Supervise office staff Handle direct administrative issues Clean and sanitize office Process credit applications through third party Responsible for knowledge of vehicles order auto parts and inventory Process payments Manage team responsibilities Process mail Responsible for outgoing communications Collected payments Supervised office staff Handled direct administrative issuesShift ManagerMoe's Southwest Grill - Norfolk, VASeptember 2020 to February 2021 Lead team in preparing and serving food with a smile. Provide fast, friendly and accurate service to guests. Monitor actions of staff and customers to ensure that health and safety standards and regulations are being followed accurately and efficiently. Instruct staff on cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. Resolve customer complaints about food quality or service Order fresh produce daily Food Safe Certified Process truck orders Inventory data entryCleanerChick-fil-A, Inc. - Virginia Beach, VAJuly 2020 to October 2020Washing dishesCleaning equipment and floors in front end and back of store Maintaining a clean work stationSanitizing all work areas and equipmentEmpty trashHousekeeperDust in the wind cleaning co. - Virginia Beach, VA June 2020 to August 2020 Cleaning resort homes after departure. Making beds. Replacing dirty linens and towels. Restocking guestroom amenities like toiletries, drinking glasses, and notepads. Removing garbage, recycling, and room service trays. Cleaning multiple resorts along the virginia beach oceanfront. Shift Leader/ManagerMoe's Southwest Grill - Colonie, NYJuly 2017 to March 2020 Lead team in preparing and serving food with a smile. Provide fast, friendly and accurate service to guests. Monitor actions of staff and customers to ensure that health and safety standards and regulations are being followed accurately and efficiently. Instruct staff on cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. Resolve customer complaints about food quality or service Order fresh produce daily Food Safe Certified Process truck orders Inventory data entryData Entry AdministratorMaximus - Albany, NYMay 2017 to August 2017 Preparing and sorting documents for data entry. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents. Process Medicaid applications for the state of NY Computer literacy and familiarity with various computer programs such as MS Office, excel, Attention to detail Entering PHIHousekeeperYPB Resorts - Virginia Beach, VAMay 2016 to October 2016Responsible for cleaning 21 resort condosTakeout garbage and maintain clean area around resort Laundry (wash, dry, fold)Dust, sweep, and mopClean all appliancesBilling Specialist/Administrative AssistantAAL Podiatry Associates - Norfolk, VAMarch 2015 to May 2016Responsible for Collecting, posting and managing accounts. Submitting clean claims electronically and by paper. Following up with 3rd Party payersIdentifies and resolves patient complaintsPrepares, reviews and sends patient statementsOutpatient BillingScheduler/ Front Desk ReceptionistVirginia Oncology Ass - Virginia Beach, VAJanuary 2008 to April 2009Manage Appointments for patientsMake and distribute daily schedules for Doctors and Staff Manage Front Desk OperationsObtain Patient Information and apply it to patient confidential medical records Assist in filling out forms, relevant documentsEducationCertificate in Medical Billing and CodingCentura College - Norfolk, VAMay 2014 to January 2015Diploma in Business TechLake Taylor High School - Norfolk, VASeptember 2001 to June 2005Skills Data Entry Office Administration Customer Service Medical Records Medical Coding Housekeeping Computer Literacy Food Service ICD-10 Insurance Verification Medical Billing Produce Experience Residential Cleaning Shift Management Medical records Medical data entry CPT Coding EMR Systems Medical Receptionist ICD-9 Medical Terminology Laundry Management Epic Cleaning Medical Office Experience Anatomy Knowledge HIPAA Medical Scheduling ICD Coding Phone Etiquette Physiology Knowledge Experience Administering Injections Microsoft Powerpoint Title Processing Accounts receivable Computer skills Caregiving Microsoft Office Shift management Customer service Order entry Medical terminology Microsoft Access Driving Medical records Cash handling EMR systems Cash register HIPAA Anatomy knowledge Documentation review Data collection Heavy lifting Vital signs Cooking Supervising experience Windows Databases Epic Office management Customer relationship management Typing ICD-9 Clerical experience Transportation management systems Guest services Front desk Hospitality Hotel experience Barista experience Phone etiquette Microsoft Office Communication skills Home care Caregiving Senior care ADLs Office experience Proofreading Microsoft Outlook Microsoft Excel Microsoft WordCertifications and LicensesNRCCS January 2016 to January 2017OSHA 10March 2022 to PresentEntry-level workers with this credential have industry-specific knowledge and skills that help prevent injuries and keep workplaces safe and productive.Temporary nurses aideJune 2022 to PresentTemporary nurses aide certificateDriver's LicenseOctober 2019 to October 2027AssessmentsAdministrative support professional fit Proficient January 2023Measures the traits that are important for successful administrative support professionals Full results: ProficientMedical receptionist skills CompletedMay 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedAttention to detail ProficientFebruary 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Reliability ProficientApril 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientPatient-focused care ProficientJanuary 2023Responding to patient concerns with sensitivityFull results: ProficientProtecting patient privacy ProficientMarch 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientCleaner fit ProficientApril 2022Measures the traits that are important for successful cleaners Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
