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Click here or scroll down to respond to this candidate1 P a g e Candidate's Name
Cell/Text PHONE NUMBER AVAILABLE EMAIL AVAILABLEIT SUPPORT TECHNICIANCertified IT Professional and Networking and Communications Management graduate with knowledge and skills in the IT field. Certifications include CompTIA A+, ITIL Foundation and pending Microsoft Specialist in Windows 7. Expertise includes hardware and software troubleshooting, networking installations, AD, and imaging.EDUCATION/CERTIFICATIONCertifications:ITIL Foundation CertificationCompTIA A+ CertificationMicrosoft Certified Product Specialist (MCPS)Microsoft Certified Professional (MCP)Microsoft Specialist: Windows 7, Enterprise Desktop Support TechnicianMicrosoft Specialist: Windows 7, ConfiguringMicrosoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7Education:A.A.S. - Network and Communications Management; Remington College, Memphis, TN 01/2008-01/2010Competency:HardwarePC TroubleshootingPC RepairCisco RoutersNetwork InstallationNetwork TroubleshootingPrintersSoftwareiCloudWindows XP-10 Operating SystemsOutlook 365MS office SuiteImaging (Ghost, ImageX)Windows 2003 r2/2008 r2 ServerActive DirectorySoftware InstallationService NowRemedyBusiness SkillsCustomer ServiceHelp DeskReports & RecordsPhone SupportSupervisor/ManagementPROFESSIONAL EXPERIENCEInternational Paper Memphis, TN 10/2023 12/012023Helpdesk Technician/ (Contractor) Nextech SolutionsProvide helpdesk support to end users with technical issues.Assisted end users with issues such as locked accounts, email, software, hardware and networking .ALSAC Memphis, TN 07/2022-10/2023Helpdesk Technician/ (Contractor) NexTech SolutionsProvide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.Act as a primary point of contact for incoming Helpdesk phone calls and emailsOpen and update Support Requests based on phone calls and emailsTriage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factorsProvide superior customer serviceCreate and maintain accurate documentation to ensure correct procedures and licensing are followedSupport various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.Perform regularly scheduled maintenance on desktops, laptops, and servers.Provide technical assistance for common application and hardware issues.Maintain confidential information as needed.Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.Escalate issues to Advanced Services and the Management team as appropriate.Home Depot Memphis, TN 08/2021-04/2023Customer Service/ Sales AssociateI am responsible for providing fast, friendly service by actively greeting, engaging, and thanking customers for shopping with Home Depot.Associates receive monthly training on existing and new products to provide information to customers on their DIY projects.Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safeEach associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.AutoZone Memphis, TN 01/2021-07/2021Helpdesk Support (Pro-Tech Services/Remote)Support over 6000 storesTelcom SupportCisco router 3600 and 4300Responsible for converting phone system to VOIPAssist ATT with conversion installContractor-Thyssen Krupp Elevator Memphis, TN 03/2019-03/2019 Mobility Support Technician (NexTech Solutions)Service now Ticketing SystemAssist elevator engineer with repair manualsGrant VPN accessResolve connectivity issuesMonitor Mobile device via MDMContractor-NIKE Memphis, TN 06/2014-03/2019Deskside Support (Stefanini Staffing)Service Now Ticketing SystemThermal Printer RepairLaser Printer RepairRF scan GunPerform Software and Hardware supportConfiguration of mobile and tablet devices such as iOS (iPad/iPhone), AndroidMicrosoft Office Suite SupportManage ApplicationsWindows install and ConfigurationMicrosoft Exchange |
