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Click here or scroll down to respond to this candidate7278 East 3170 North Rd, Potomac, IL 61865, PHONE NUMBER AVAILABLE, EMAIL AVAILABLECandidate's Name
Professional HighlightsCAT Service ManagerManage all duties of the CAT Service CoordinatorManage Training PlansManage Safety PlansManage Technicians and Assistant Service ManagerManage Certified Machine RebuildsCAT Service CoordinatorManaged all administrative functions for the Service Manager.Administration of all work orders for the Service Department including, completing, reviewing, copy and closing after all information is update.Dispatch all work for Service.All shipping and receiving of equipment for Service, Sales and Rental DepartmentsFirst contact with the customer for the Service Department.Process bills, statements, checks and receipts for Service.Review and process payroll for Service.Review and process purchase ordersHandle all calls coming into Service.Process and review all monthly reporting for Service.Handling of Expense Reports for Service.Work closely with Human Resources and Accounting Departments.Handling of all maintenance of shop equipment.All special tools ordering from Corporate.Member of the Contamination Control Committee for the Corporation.Member of the Dealership Safety Committee for the CorporationService ManagerManaged day to day operations (invoices, work orders, schedules, daily close out, deposits, payroll and parts ordering.End of Month balancing and reviewing Profit and Loss Reports.Managed parts ordering and shop suppliesReviewed vendor contracts on a yearly basis for best options.Quality controlMaintained the cleanliness of the shop including all works areas.Sold additional services needed for repairs.Service Director15 plus years experience in Automotive IndustryProficient computer skills (ADP, ShopPro, AllData, Motors Electronic Estimating, Mitchell On-Demand Estimating Guide, Reynolds & Reynolds, Microsoft Excel, Word and Outlook, Ford, Nissan and Chrysler Warranty Software);Able to type more than 45 words per minute.Able to effectively communicate with diverse populations; Skilled in explaining jobs in terms the customer can understand; Experience working closely with Extended Warranty companies and inspectors enabling me to give the customer confidence in the repairs thereby increasing customer satisfaction; Developed customer database of loyal customers who followed me.Skilled in selling customer jobs because of my honesty and understanding of the product; Able to easily overcome objections due to my extensive sales trainingRoutinely responsible for special tools and equipment as well as maintenance on shop equipment.Diverse knowledge of the service and parts departments allowed me to work closely with my co-workers to help increase their sales and productivity.Increased technician productivity with my dispatching and troubleshooting experience; Experience that enables me to work one on one with technician to help diagnose the problem in a timely manner; Created a report to track and monitor my technician proficiency which resulted in an increase in total sales.Developed and maintained a close relationship with the sales team allowing me to make a seamless transition between the sale and service of the vehicle.Able to give the customer additional confidence when purchasing the vehicle as I was able to reassure them of the quality of service work and customer satisfaction.Gained RVs and all makes of vehicles including imports due to my private shop experience.Have 15 year plus experience with classic and custom vehicles.Employment HistoryService ManagerAltorfer, CAT, Urbana, IL11/2018 - presentService CoordinatorAltorfer, CAT, Urbana, IL02/2012 11/2018Service ManagerMorris Automotive, Bradley, IL02/2006 01/2012Service DirectorMcClain Auto Group04/2000 - 02/2006Skills/Qualifications30+ years experience in the Automotive and Large Equipment Service IndustryProficient computer skillsCAT Service Manager CertificationCAT Warranty Administrator CertificationEducation & CAT Training320/320GC/323 Next Generation Hydraulic Excavator NPI Service Training CourseHMM - Stress ManagementHMM Budgeting829 - Business Tools For Service Managers (English)HMM - Team ManagementHMM - Business Case DevelopmentBuilding a Productive Workforce (Webinar)HMM - Time ManagementHMM CoachingCase Study - Why Are We Losing All Our Good People?Life Cycle Value (LCV) / Life Cycle Performance (LCP) Application Profile 101 (North America and South America)HMM - Customer Focus 40502Enhancing Your Personal Effectiveness (Webinar)Managing Extraordinary Team Performance (Webinar)HMM DelegatingEstablishing Rewarding Customer Relationships (Webinar)Managing the Business (Webinar)HMM - Developing EmployeesFinal Team Project ServiceManaging Workflow (Webinar)HMM - Difficult InteractionsTeam Writing Assignment - Motivating Employees to Go Above and BeyondMonitoring Job Progress (English)HMM - Finance EssentialsThe Value of Effective Coaching (Webinar)Overview - Next Generation Excavator Training 320/320GC/323HMM HiringWarranty Training Module 1: Warranty Philosophy and Coverage (English) AICCProgram Registration: Service Management Certificate ProgramHMM - Leading and MotivatingWarranty Training Module 2: Warranty Administration and the Repair Process (English) AICCSegmenting Work Orders (English) 41833HMM - Performance AppraisalWarranty Training Module 3: Claim Processing (English) AICCService MCP FinalHMM - Presentation SkillsWarranty Training Module 4: Warranty Parts Return (English) AICCServices Marketing - Module 1 AICCHMM - Retaining EmployeesWriting Assignment Service Department Key MetricsCAT U/Rutgers Service Management Certificate ProgramOSHA Training CertificateMicrosoft Excel, Word, Outlook CourseHigh School DiplomaAltorfer Trusted LeadershipAltorfer Personal LeadershipAltorfer Communication LeadershipAltorfer Strategic LeadershipAltorfer SIS 2.0CAT Certified Rebuild Conference2023 Product Support Service ConferenceYearly Management Training with Altorfer CATFord Warranty Claims Preparation TrainingFord Advanced Warranty Administration TrainingFord XL 2000 Excellence in Leadership 4-day SeminarFord Master Certified in Service and PartsNissan Warranty Administration and Claims TrainingBuick Best ProgramBuick Customer Care ProgramOSHA Training CertificationSome ASE CertificationReferencesTodd Hofer1522 Chalone Ct., Crown Point, IN 46307PHONE NUMBER AVAILABLEDoug Becker12087 Oakwood Dr., Demotte, IN 46310PHONE NUMBER AVAILABLEBrett Williams837 Reiter Rd., Manteno, IL 60950PHONE NUMBER AVAILABLE/pre> |
