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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER OVERVIEWI have a background in fraud prevention, infosec, and ISO27001/SOC II audits. It is a fascinating field I have a passion for pursuing. I have roughly 10 years in the security field with an associates degree in information technology management and security, as well as a current endeavor to complete my bachelors and master's in information security.TECHNICAL SKILLSISO270001 audit, SOC II audit, HIPAA compliance, NIST800-53, PCI and banking regulation standards, Public speaking and presentation, Fraud investigation, Suspect, interviews, Vulnerability assessment, Policy writing, Project managementWORK EXPERIENCETwilio July 2022-February 2023Infosec audit and analyticsIn this role, I was in charge of the audit process as well as presenting audit information to clients. I also answered cybersecurity tickets, and efficiently communicated with other departments.Verified assets and liabilities for customers during customer auditsCompleted audit Paperwork including, but not limited to, security questionnaires and reportsAnswered internal ticketsDocumented and updated policies and proceduresChase Bank August 2021- February 2022InfoSec AnalystIn this role role, I handled account red flags, tickets, customer service, and regulation monitoring. I also assisted with training, and project management.Reviewed alerts and flags on customers accounts for fraudulent activityCustomer interviews to determine if cucumber is aware of activity on their accountBasic Microsoft Office skills used while managing Fraud trend trackingKLDiscoverInfosec Analyst October 2019- December 2020In this role, I answered security questionnaires for clients and compiled documentation and evidence for audits. I also answered tickets, wrote a company wide security newsletter, and answered security questions as they came into our department.Verified assets and liabilities for customers during customer auditsCompleted audit Paperwork including, but not limited to, security questionnaires and reportsAnswered internal ticketsDocumented and updated policies and proceduresWrote a weekly company wide security newsletter with trends to watch for both company wide and general security trends to be aware ofCapital One February 2015-October 2019Fraud Ops SpecialistIn this role, I interviewed individuals suspected of committing fraud, handled account red flags, and trained new team members. I was also part of a pilot team that created a new account takeover process to streamline efficiency for both customers and team members.Reworked the account takeover process down from a two week period betweenNumerous departments to a couple people handling the process in a couple daysAssisted in how customer service and cucumber security communicate to cut down on fraudReviewed alerts and flags on customers accounts for fraudulent activityCustomer interviews to determine if cucumber is aware of activity on their accountBasic Microsoft Office skills used while managing Fraud trend trackingEducationAssociates degree in Information Technology Management (Grad. 2018)Currently in school Bachelors and Masters in Cybersecurity with Capella University - Estimated graduation in 2025 for Masters degree |
