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Title Quality Assurance Senior Manager
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Street Address  Winterhaven DriveHurst, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEWORK EXPERIENCEThe Container StoreCARROLLTON, TEXAS, USA3/2022  2/2024Senior Manager Enterprise Quality AssuranceThe primary responsibility is management of testing Container Store ApplicationsoManual TestingoAutomation TestingoTCOE  Testing Center of ExcellenceThe secondary responsibility is assisting junior QA resources within the organization.oMixture of 20 Employee and ContractorsoContractors onsite and in India,Developed risk contingency, mitigation, and development resource allocation plans.Developed project and test plans.Used Jira (Xray) for Test Case ManagementSkills: Manual Testing, Automated Testing, Performance Testing, QA Manager, SQL, JIRATools: TFS, Selenium, PostmanBrinks Home SecurityFARMERS BRANCH, TEXAS, USA9/2016  3/2022Manager Quality Assurance and DevOpsThe primary responsibility is management of testing all Brinks websites and services.oSAMoMastermindThe secondary responsibility is assisting junior QA resources within the organization.oMixture of 15 Employee and ContractorsoContractors based in India, Costa Rica, and ColoradoThe other responsibilities are design and management of QA tools.Gathered requirements and provided analysis.Developed risk contingency, mitigation, and development resource allocation plans.Developed project and test plans.The position must maintain a variety of short run projects.Administered MTM (Microsoft Test Manager) as the base tool for capturing QA Metrics.Skills: Manual Testing, Automated Testing, Performance Testing, QA Manager, SQL, MTMTools: TFS, Selenium, SoapUI, Postman Telerik Test Studio, Visual Studio.Digital Recognition NetworkFORT WORTH, TEXAS, USA7/2014  9/2016Manager Quality AssuranceThe primary responsibility is management of testing all DRN websites and services.oSmart Collections  Web Application for Tracking and reporting License Plate InformationoDRN LPR  Web Application for Assisting call center associates with Customer support.The secondary responsibility is assisting junior QA resources within the organization.oHired 2 Junior QA DevelopersoManaged 8 Offshore QA Team MembersThe other responsibilities are design and management of QA tools.Gathered requirements and provided analysis.Developed risk contingency, mitigation, and development resource allocation plans.Developed project and test plans.Developed timeline and benchmark monitoring.Creation and execution of automated Performance test scripts.The position must maintain a variety of short run projects.Administered MTM (Microsoft Test Manager) as the base tool for capturing QA Metrics.Provided Performance testing with HP LoadRunner.Skills: Manual Testing, Automated Testing, Performance Testing, QA Manager, SQL, MTMTools: TFS, Telerik Test Studio, Visual Studio.Check-6, INCFORT WORTH, TEXAS, USA4/2014  6/2014Team Lead Consultant Quality AssuranceThe Primary responsibility was the QA Lead for Check-6 Training System offerings.oCheck6 Materials Management  Web application for Offshore Drilling complianceoResponsible for 2 QA MembersThe other responsibilities are design and management of Microsoft Test Manager, Visual Studio Test Tools.Quality Assurance Methodology and Risk Assessment Methodology.Gathered requirements and provided analysis.The position was responsible for working with end users to define system requirements and resolve business issues.The position was responsible for processes and documentation to support the system needs produced and reviewed with interested parties, including QA analysts, database analysts and developers.Skills: Manual Testing, QA Lead, SQL, MTMTools: TFS, Microsoft Team Manager, Visual Studio.GAMESTOP, INCGRAPEVINE, TEXAS, USA6/2013  4/2014QA Manager ConsultantThe primary responsibility is management of offshore QA resources testing Microsoft Services.oManaged 6 Team Members Locally (4 QA, PM, 1 Developer)oManaged 12 Offshore Philippine QA Team MembersThe secondary responsibility is the TFS Admin for QA teams.The other responsibilities are design and management of Microsoft Test Manager, Visual Studio Test Tools.Designed Automation and Process Flow for GameStop CSLQA, bringing transparency to organization.oCSL  Automation of API and Load testing of GameStop POS SystemsGathered requirements and provided analysis.Developed risk contingency, mitigation, and development resource allocation plans.Developed project and test plans.Developed timeline and benchmark monitoring.Executing automated Performance test scripts.The position has to maintain a variety of projects ranging from short turnaround to multi-year projects.The position was responsible for Processes and documentation to support the system needs are produced and reviewed with interested parties, including quality assurance analysts, database analysts and developers.The position was responsible for project feasibility, cost and ROI analysis, and functionality impacts, as well as coordination with the development staff in the creation of new solutions.Administered MTM (Microsoft Test Manager) as the base tool for capturing QA Metrics.Provided Performance testing with Microsoft Visual Studio using test designed by QA Development staff.Skills: Manual Testing, Automated Testing, QA Manager, SQL, MTMTools: TFS, Microsoft CodedUI, Visual Studio.MEDHOSTPLANO, TEXAS, USA8/2011  6/2013QA Automation EngineerThe primary responsibility is the automation of Medhost Main EDIS application.The secondary responsibility is the agile regression team lead.oResponsible for 2 Automation DevelopersThe other responsibilities are design and management of Microsoft Test Manager, Visual Studio Test team liaison, VMWare Lead.Technical liaison for whole QA Team, provided team first line support for hardware and VM assistance.Testing Functions included load testing, Scenario Testing, Performance testing, Destructive testing, White Box Testing, Black Box Testing, Integration testing and Functionality testing. Provided Clients with Business Analysis Value to ascertain and ensure that systems match what the client needs.The position was responsible for analysis, evaluation and to identify modifications to existing and proposed systems.The position was responsible for working with end users to define system requirements and resolve business issues.The Position was responsible for Processes and documentation to support the system needs are produced and reviewed with interested parties, including QA analysts, database analysts and developers.Provided Testing with Quick Test Professional using test designed by QA Development staff.Designed Current Test Metric Flow for QA Team, mentoring use of Microsoft Test ManagerSkills: Manual Testing, Automated Testing, QA Team Lead, SQL, Team LeadTools: TFS, Quick Test Professional, Microsoft CodedUI, VMWareMARKIT NADALLAS, TEXAS, USA5/2007  8/2011QA Technical Lead (AVP)The primary responsibility was the QA Lead for Markits Customer Interface offerings.The teams were in an agile format with the ability to choose the level of work.The secondary Responsibility was the Manager of the VMware Lab Manager Domain.The other Responsibilities was the Design of Automation Tools usage.Technical Liaison for whole QA Team, provided team support for hardware and VM assistance.The position was responsible for analysis, evaluation and to identify modifications to existing and proposed systems.The position was responsible for working with end users to define system requirements and resolve business issues.The position was responsible for Processes and documentation to support the system needs are produced and reviewed with interested parties, including QA analysts, database analysts and developers.The position was responsible for project feasibility, cost and ROI analysis, and functionality impacts.Championed the usage of Virtual Environments thereby saving company test cycles.Skills: Manual Testing, Automated Testing, QA Team LeadTools: Quick Test Professional, LoadRunner, VMWare, BugzillaMCKESSON CORPCARROLLTON, TEXAS, USA11/2005  5/2007Senior Technical EngineerMy responsibilities in this engagement were to assist McKesson in Test Automation activities for Functional Testing as well as Performance Testing. McKesson uses Mercury Products to manage Test Suite applications (Quality Center, TestDirector, LoadRunner, and QuickTest Professional) to test their systems.Responsible for all maintenance of Automation efforts within the Carrollton office.Also responsible for associated test Hardware, which includes PC's Switches, etc.).Technical liaison for whole QA Team, provided team first line support for hardware and VM assistance.Designed Test Lab and assisted in development of Performance initiative, saving test cycles.Skills: Manual Testing, Automated Testing, QA Team Lead, Performance TestingTools: TestDirector (Quality Center) Quick Test Professional, LoadRunnerRYDER LOGISTICSFORT WORTH, TEXAS, USA1/2005 - 11/2005Senior Automation Engineer ConsultantPosition managed all System Test Automation Processes. Test applications using Mercury WinRunner, QuickTest Professional, LoadRunner, and Test Director.The systems used are Web Based, Java with Windows and Oracle Backend. System Architecture types tested range from Vehicle management to warehouse product and logistics.Technical liaison for whole QA Team, provided team first line support for hardware and VM assistance.Skills: Manual Testing, Automated Testing, Performance TestingTools: TestDirector (Quality Center) Quick Test Professional, WinRunner, LoadRunner, VMWareLOANLINKLENDING CENTERGRAND PRAIRIE, TEXAS, USA3/2003 - 1/2005QA ManagerThe LoanLinkLending Center is a multi-million Dollar Service center where customers are provided loan processing and customer service assistance for 300 credit unions across the United States. Most Applications were either Internet Based or Call Center based operations.Provided Quality Assurance Methodology and Risk Assessment Methodology.Gathered requirements and provided analysis.Developed project plans.Developed timeline and benchmark monitoring.Assisted with development risk contingency, mitigation, and development resource allocation.Developed software test case development documentation.Executing automated test scriptsDesigned Test manifest and team mentoring for QA Team,Skills: Manual Testing, Automated Testing, Performance Testing, ManagementTools: Web Environment, SQL Databases, WinRunner, Quick Test Professional, LoadRunnerANALYSTS INTERNATIONALDALLAS, TEXAS, USA5/2002 - 3/2003Performance Analyst ConsultantJPMorgan Chase has several Systems that provide value to their customers in reporting, portfolio control, and customer service. The systems that were in focus were the reporting programs, the merger and Acquisition programs, and the stock portfolio management programs. These systems were built with a web face and had backend databases and mainframe operations as support.Provided LoadRunner Performance Testing for the application to measure:Web Traffic from London and California to determine latency.Determine Maximum user Load.Used Stress Testing to Find Network and Procedural BottlenecksOptimize Backend Databases and Mainframe OperationsResponsible for the design and implementation of test environment and test cases.Provided client with Quality Assurance Methodology and Risk Assessment Methodology.Tested applications programming projects.Software test case development documentationExecuting automated test scriptsAnalyzing test data to identify patterns & projections.Gathered requirements and provided analysis.Developed project plans.Developed timeline and benchmark monitoring.Assisted with development risk contingency, mitigation, and development resource allocation.Skills: Manual Testing, Automated Testing, QA Team Lead, Performance TestingTools: TestDirector (Quality Center) Quick Test Professional, LoadRunner, VMWareAKILI SYSTEMS GROUPDALLAS, TEXAS, USA2/2001 - 3/2002ConsultantPosition required analysis of systems from business and technical standpoints. Testing Functions included load testing, Scenario Testing, Performance testing, Destructive testing, White Box Testing, Black Box Testing, Integration testing and Functionality testing. Provided Clients with Business Analysis Value to ascertain and ensure that systems match what the client needs.The Position was responsible for the analysis, evaluation and to identify modifications to existing and proposed systems.The Position was responsible for working with end users to define system requirements and resolve business issues.The Position was responsible for Processes and documentation to support the system needs are produced and reviewed with interested parties, including quality assurance analysts, database analysts and developers.Responsible for testing applications, software test case development documentation, generating manual test scripts, executing automated test scripts, analyzing test data to identify patterns & projections, documenting & solving problems identified during testing activities, supporting GUI/End to End & interface testing.Skills: Manual Testing, Automated Testing, Performance Testing, ManagementTools: Web Environment, SQL Databases, WinRunner, Quick Test Professional, LoadRunnerCITIZENS COMMUNICATIONSPLANO, TEXAS, USA7/2000 - 2/2001BA ConsultantProvided QA Testing functions and methodology to test AS400 and Mainframe (RTE) applications. Managed all Automated-testing projects. Citizens Communications used DPI as their primary user system. Citizens Communications uses Mercury Interactive products to test applications and log defects in new releases. Test Management was the focus of my work at citizens.Test Management includes the design, administration, and flow of tests and management of defect review. Testing Functions included load testing, Scenario Testing, Performance testing, Destructive testing, White Box Testing, Black Box Testing, Integration testing and Functionality testing.The Position used Business Analysis Value to ensure that systems match what Citizens Communications needed.The Position was responsible for Processes and documentation to support the system needs are produced and reviewed with interested parties, including quality assurance analysts, database analysts and developers.The Position was responsible for project feasibility, cost and ROI analysis, interoperability and functionality impacts, as well as coordination with the development staff in creation of new solutions.I was responsible for working closely with the development organization throughout the project lifecycle to ensure the delivery of a quality project.Skills: Automated Testing, Load/Performance Testing, White/Black Box Testing, and Functionality testing.Tools: Quick Test Professional, LoadRunnerKPMG PEAT MARWICK LLPDALLAS, TEXAS, USA9/1998 - 7/2000ConsultantAnalyzed and organized structured testing Protocols for KPMG Peat Marwick LLP clients.Analyzed systems from business and technical standpoints.Responsible for assessing Year 2000 state and helping to create a sufficient environment for growth in QA and Year 2000 Compliance. Designed and implemented test environment and test cases.Provided client with knowledge base of QA Methodology as well as Risk Assessment Methodology.Skills: Load/Performance Testing, White/Black Box Testing, Integration\Functionality testing.Tools: WinRunnerSKILLSManual Test Experience23 YearsQA Team Management15 YearsTCOE Process8 YearsResource Budgeting8 YearsJIRA5 YearsDevOps Management2 YearsSQL Testing5 YearsVisual Studio Test Tools5 YearsQuality Center Admin8 YearsMicrosoft Test Manager7 YearsPerformance Testing8 YearsVMware Design/Admin5 Years

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