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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX 78239 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryEnthusiastic and eager to contribute to team success through hard work, Attention to detail and excellent Organizational skills. Motivated to learn, grow and excel. Highly organized, resourceful and detail-oriented. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.AccomplishmentsUsed Microsoft Excel to develop inventory tracking spreadsheets.SkillsClericalDetail-orientedCritical thinkingTeam buildingMicrosoft OfficeRecords managementCreative problem solvingVerbal and written communicationCompassionCustomer SupportIssue ResolutionWork HistoryAmazon flex 3-23 to presentMember Service Representative, 10/2021 - 04/2023USAA Federal Savings Bank San Antonio, TXHelped large volume of customers every day with positive attitude and focus on customer satisfaction.Handled complaints with prompt, courteous service to uphold professional reputation.Educated and engaged customers with new bank products and services.Responded to customer calls and emails to answer questions about products and services.Opened customer accounts and provided deposit and withdrawal receipts.Verified customer identification and documentation for compliant transactions.Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.Resolved customer issues through thorough dispute investigation.PROBATE & ESTATE CLERK, 01/2021 - 10/2021BEXAR COUNTY CLERK San Antonio, TXResponded to requests for information from public, other municipalities or state and federal legislative officesAnswers questions face to face or via phoneManage over 60 call dailyPrepares abstracts of judgment and executionPrepares files for transfer, responsibly processes electronic filingCreated documents with decedent information and verified all data against database informationPerformed routine data entry or document managementCreated documents with applicant information and verified all data against Odyssey database informationHelped large volume of customers every day with positive attitude and focus on customer satisfaction.Handled complaints with prompt, courteous service to uphold professional reputation.SR CRIMINAL OPERATION CLERK, 03/2020 - 01/2021BEXAR COUNTY CLERKResponsible for reviewing and accepting electronically filed documentsCreating and maintaining Judgment NISI casesDetermining and updating cause number and processing numerous court assignmentDetermine bond amount of all indictments, waivers of indictments and processing accordinglyIssuing warrants and other servicesScanning documents and monitors screen image to ensure proper recordingPerforming quality assurance on scanned documentsQuickly learned new skills and applied them to daily tasks, improving efficiency and productivityProved successful working within tight deadlines and fast-paced atmosphereActively listened to customers' requests, confirming full understanding before addressing concernsDISTRICT CIVIL CLERK, 05/2019 - 03/2020BEXAR COUNTY COURTHOUSETypes letters and memos utilizing personal computer, typewriter and/or word processorCompleted clerical tasks such as filing, copying and distributing mailEnters and updates data in personal computer or CRTInteracted with customers by phone, email or in-person to provide informationWelcomed office visitors and alerted staff to arrivals of scheduled appointmentsResponds to general questions and complaints regarding department or workDelivered clerical support by handling range of routine and special requirementsVerified accuracy of business records by consistently updating customer informationMaintained staff directory and company policy handbook for human resources departmentOFFICE ASSISTANT 1, 06/2018 - 05/2019BEXAR COUNTY SHERIFF OFFICEManaged over 60 calls dailyPreparing and routing appropriate legal paperwork to Sheriff's Office and Pretrial Services for release or retention of arrestee personsCarried out day-day-day duties accurately and efficientlyImproved operations through consistent hard work and dedicationInteracted with customers by phone, email or in-person to provide informationHandle special project for Commanding OfficerArranged rapid office equipment repair and maintenance with vendorsCompleted clerical tasks such as filing, copying and distributing mailINMATE BOOKING CLERK, 05/2018 - 06/2018BEXAR COUNTY SHERIFF OFFICEUnder direct supervision, responsible for obtaining information from arrested individualsProcess incoming arresteesPrepares inmate paperworkEnters and deletes information in computer system;Assembles and distributes inmate paperworkCalculates ticket fines and/or incarceration timeReceives and deposits money for release of inmatesIssues authorization release formsHandled 60 calls per day to address families inquiries and concerns.Developed and implemented performance improvement strategies and plans to promote continuous improvementWorked flexible hours; night, weekend, and holiday shiftsEMPLOYMENT SPECIALIST, 07/2015 - 05/2018BAPTIST MEDICAL CENTERIn charge of front desk and Managed over 75 incoming calls dailyMatched clients to open positions based on skills and work requirements.Responsible for Inventory and Ordering Supplies for Office and HospitalPrepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.Acted as staff member advocate, encouraging and supporting CHRO to identify and resolve conflicts.Pre-screened resumes prior to sending to corporate hiring managers for consideration.Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.Process I-9 and W-4 documentsParticipate in Performance Improvement ActivitiesManaged over 75 call dailyMOTOR VEHICLE PRESENTATIVE, 07/2014 - 04/2015STATE OF CALIFORNIA DMVResponded to requests for information from public, other municipalities or state and federal legislative offices.Created documents with applicant information and verified all data against DMV database information.Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.Performed routine data entry or document management.Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.Informed customers by mail or telephone of additional steps needed to obtain licenses.Verified authenticity of documents such as foreign identification or immigration documents.Updated operational records or licensing information using computer terminals.Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.LOAN PROCESSOR, 04/2010 - 05/2014MY GOOD STEWARDSet up and completed loan submission packages.Upheld complete confidentiality of all submitted information according to release guidelines.Prepared documents for underwriting by verifying client income, credit reports and other information.Looked over and approved various types of loans.Provided quick turnaround times to maintain fast-past schedule.Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.Notarized documentsSR DETENTION OFFICER, 01/1989 - 05/2004LOS ANGELES POLICE DEPTWorking Supervisor fingerprinting, feeding, processing inmates.Communicated with Commanding Officers in regards to upcoming events and projectsWorked flexible hours; night, weekend, and holiday shiftsManaged team of 50 employees, overseeing hiring, training, and professional growth of employeesParticipated in team-building activities to enhance working relationshipsResolved problems, improved operations and provided exceptional serviceMaintained excellent attendance record, consistently arriving to work on timePerformed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environmentLOAN MODIFICATION PROCESSOR, 12/2006 - 02/2010SOS FINANCIALManaged over 75 calls dailyHandled any conditions sent from underwriting departments.Looked over and approved various types of loans.Set up and completed loan submission packages.Checked packages for appropriate documentation.Provided quick turnaround times to maintain fast-past schedule.Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.Coordinated closing process with attorneys, title companies and government clerks.Maintained long-term relationships with customers to provide best-in-class customer service.Processed loans within various departments to achieve timely, accurate and fair proceedings.EducationCommercial Driving License, 11/2023Excel Truck Driving School - San Antonio, TXCDL Tankers and Hazmat (waiting for background) TWIC CardCertification: Medical Billing And Coding, 09/2009Everest College - Gardena - Gardena, CAHigh School Diploma: 06/1983DORSEY HIGH SCHOOL - LOS ANGELES, CA |
