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Candidate's Name
Street Address  Michigan Avenue #502Miami Beach, FL Street Address
cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:To gain employment in a hospitality establishment while offering my 30+ years of experience hospitality, retail and administrative management.EMPLOYMENT:Bentley Bay Condominiums, Miami Beach, FL 33139January 2015  April 2023Administrative Director (Notary)Office Manager.Assist Board of Directors with Meetings. Oversee all Departments and organize their daily duties and act as Director of Resident Services. physically attend to all emergency occurrences.AccountantAccounts Payable, Receivable and Bank DepositsYearly Budget and cost control.Setting forth HOA dues, collection and working with company Attorneys in litigation.Director of Resident ServicesWorking with resident relations, issues, concerns and problem solving to ensure the the people are heard, respected and go home satisfied.Oversee Valet Departments in assisting in car retrieval, parking, traffic flow and welcoming guests of residents.Chief ConciergeFront Desk Operations, Meal & Event Reservations, Deliveries and Computerized Elevator Operation.Loews Miami Beach Hotel, Miami Beach, FL 33139May 2004  April 2014Head Bell Captain/SupervisorOversee Bell Staff/Concierges operations.Supervision of 30+ staff members, train incoming Guest Service Managers, scheduling, new employee training and attendance in all hotel operational meetings; including being a member of the Safety and Peer Review Committees.The organization and direction of all departments in order to have all pertinent staff on the same page so we may ensure that all our guests are receiving the service they expect and deserve.Delivery drops, organized arrivals, bag pulls, luggage control and assist in Valet operations.EDUCATIONHudson Valley Community College, Troy NYSeptember 1995 - 1997Associates in Computer Aided Design & Drafting.SKILLSComputer Skills  Windows (XP, Vista, 7 & 8, 10 and 11), Microsoft Word, Excel, Power Point, Photoshop, AutoCAD, Publisher/Illustrator.Hotel Operations  Micros: HIS, HMS and Opera Systems, Espresso, Hotsos, Building Link and able to operate manually during power outages.