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Click here or scroll down to respond to this candidateCandidate's Name
Titusville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceTeam LeadTurn5, Inc. - Titusville, FLJanuary 2023 to PresentAssist agents in reaching solutions for customer concerns and complaints. Problem solving and issue resolution.Customer Service SupervisorEckler Industries - Titusville, FLJuly 2020 to PresentQuality monitoring and coaching of representatives. Following up on issues/complaints as needed. Acting as intermediary in communication between my department and other departments in-house as well as outside suppliers. Regularly assisting other departments. Various administrative duties such as daily metric reports, mail handling, etc.Nursery WorkerNew Life Childcare Center - Titusville, FLDecember 2019 to July 2020Care of infants up to one year of age and children ages one to two, implementing prescribed curriculum. Ensuring cleanliness and safety of classroom. Daily communication with parents. Completing daily record of all tasks and activities.CleanerCleaning Wizard LLC - Titusville, FLJuly 2017 to November 2019Performed cleaning services of homes, offices, and medical facilities. Worked alone or shared duties with one to two other employeesNursery WorkerNew Life Childcare Center - Titusville, FLSeptember 2017 to March 2018Supervise and engage children in age appropriate activities between Newborn and 3 year old classrooms. Ensure cleanliness of the premises and take measures to prevent accidents. Design and implement behavior modification techniques.Receptionist/DispatcherColman Heating and Air, Inc - Titusville, FLJune 2016 to April 2017Schedule appointments, dispatch employees for service and repairs, and prioritize calls for emergency services. Prepare a daily list of appointments and provide all related documents and materials for service staff. Track customers' service utilizing multiple databases, including Microsoft Word and Excel and Google Documents, and varying criteria. Prepare accounts receivables daily, process credit card payments. Communicate with customers via phone, mail, email, and text with highly professional and courteous manner. Process applications for city and county permits and schedule related inspections, tracking events using Google calendar. Routinely engage in successful campaigns to acquire new customers and retain established ones, and other administrative duties commensurate with position. 09/2014-12/201410/2008-5/2013InternshipState Attorney's Office - Viera, FLAugust 2014 to December 2014Performed intake duties, summarized case information, located files and supplemental information; reviewed video/audio/photographic evidence; contacted Law Enforcement Agencies to request information and evidence; contacted victims and witnesses; did analyses of cases, case law, and statutes; generated documents and notes in STAC.Administrative AssistantNew Life Christian Fellowship - Titusville, FLOctober 2008 to May 2013Assistant to the to the youth pastor.Typeset fliers and ran/oversaw all promotions for group events; operated and monitored the group's multiple social media accounts; was a point of contact for members' parents; promoted and ran all fundraisers; handled most of the group's financial transactions; worked with other senior staff members to coordinate events; planned group trips including securing accommodations, food, and transportation, assigning rooms and room leaders, collecting money from all members, and handling all incidents during the trip; generated letters; created schedules and coordinated other volunteer staff; maintained a database of all staff and members' contact information; clerical duties such as answering phone and filing New Life Christian Fellowship Titusville, FLJanitorial ServicesPerformed cleaning services of 61,000+ square foot facility. Shared duties and coordinated schedules with one other employee and supervised two additional employees. 01/2000-05/2001Administrative AssistantPort Saint Lucie Police Department - Port Saint Lucie, FL May 2004 to November 2004Answering phones, transcribing memorandums, and data entry to include using manual of codes, plus filing, delivering in-house mail and correspondence. Data EntryCID and Victim's AdvocatesOctober 1998 to December 1998Data entry into Excel database and custom software (included memorizing various codes in order to fill some fields), filing, faxing, preparing form letters, answering phone, and transcribing memos. 10/1998-12/1998Sonshine Audio & Video Port Saint Lucie, FLSecretaryScheduled and coordinated appointments, installations and travel arrangements for staff. Implemented new filing and organizational practices and completed other clerical duties to include correspondence, filling, mail distribution, errands and ensuring office environment was safe and professional. EducationAS in Paralegal StudiesEastern Florida State UniversityDecember 2014Skills Infant Care Residential Cleaning Databases Social Media Management Front Desk Administrative Experience Word Processing Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Access Customer Service Phone Etiquette English Transcription Google Docs Office Administration Microsoft Outlook Front desk Sales Cash handling NegotiationCertifications and LicensesDriver's LicenseDecember 2021 to January 2030 |
