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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Lake Wales, FLLINKEDIN LINK AVAILABLEProven professional background as licensed First Responder, Emergency Medical Technician (EMT), and Firefighter with experience operating in fast-paced, high-volume environments. Expertise in inbound/outbound call center operations providing excellence in customer support roles for diverse operations including commercial insurance and emergency 911- dispatch services. Leverages bilingual fluency in English and Spanish to communicate effortlessly in multi-cultural settings. CERTIFICATIONSFirst Responder License - EMT License - Firefighter License - Basic Life Saving (BLS) EDUCATIONHigh School DiplomaArmwood High School (2013)EXPERIENCEInterpreterCyracom Tampa, FL 2020 to Present Interprets English/Spanish conversations enabling communications between clients/customers in high-volume inbound call handling operations. Manages over 100 calls daily communicating multi-industry interpretations supporting emergency response, healthcare, medical services, insurance claims, and appointment scheduling. Maintains excellence in customer support ensuring enterprise account management and retention of high-value clients and agencies supported.Emergency Medical Technician (EMT)Americare Seffner, FL 2018 to 2020 Responded to 5-10 emergency calls daily as part of 2-person ambulance crew; conducted intense site analysis, delivered basic and advanced lifesaving skills, and provided ad hoc patient care. Managed 6-figure inventory consisting of high-value medical devices and healthcare resources enabling on-demand and rapid response of emergency services covering 4th largest populated county in state. Customer Service RepresentativeGDIT Tampa, FL 2016 to 2018 Provided bilingual communication support and customer services for over 100 calls daily and nationwide client base; assisted claims processing, escalated customer inquiries, and educated customers on insurance benefits. 911 DispatcherPlant City Police Department Plant City, FL 2015 to 2016 Dispatched and coordinated first responders ensuring proper positioning to respond to emergency situations enhancing safety and security for 40K residents. Collaborated with 3-person team and handled English/Spanish translations as sole Spanish-speaking dispatcher; communicated flawlessly supporting 30 calls per shift. Inside Tech Sales RepresentativeMetro PCS Tampa, FL 2013 to 2015 Engaged 50 customers daily providing technical support and enabling sales strategies in client-facing retail sales space; delivered high contract close rate yielding recurring revenue. SKILLSEmergency Response - Call Center Operations - Dispatch Operations - Inventory Control - Customer Services - Client Success Self-Starter - Team Leader - Team Player - Innovative Problem Solving - Cross-Functional Collaboration Relationship Building - Analytical - Detail-Oriented - Strong Verbal, Written, and Interpersonal Communication Skills Microsoft Office Suite to include MS Excel, Outlook, PowerPoint, & Word |
