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Title Bilingual Customer Service Representative
Target Location US-TX-Dallas
Email Available with paid plan
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 Candidate's Name
EMAIL AVAILABLE   LINKEDIN LINK AVAILABLEStreet Address    PHONE NUMBER AVAILABLEEDUCATION
The University of Texas Rio Grande ValleyEdinburg, TXThe University of Texas McCombs
Bachelor of Business Administration, FinanceBachelor of Arts in Mass Communication, Advertising
Post-Graduate Program   Data Science & Business Analytics
May 2022GPA: 3.8April 2024EXPERIENCE
Goldman Sachs   Expense Management Analyst, Dallas, TX	June 2022   February 2024      Served as primary point of contact to Bloomberg, addressing inquiries, resolving issues, and facilitating effective communication.      Ensured that any queries from Market Data vendors were addressed promptly and effectively, enhancing the business relationship, and ensuring continued service excellence.
      Proactively Identifies and resolves discrepancies in billing and service delivery using tools like ARIBA, SAP, I2P, Spend Central to prevent potential conflicts.      Cultivated and maintained strategic relationship with Bloomberg account representatives to ensure optimal service.
DELL Technologies   CFO Intern in Customer and Finance Services, Remote	May 2021   August 2021      Spearheaded knowledge creation for Unauthorized Reseller and developed business rules reducing Illegal activity by 20%.      Designed Business Intelligence Recruitment Project for Latino Connections and created a dashboard view using Power BI.      Fostered relationships with Hardware vendors to ensure contracts were aligned with annual budget.
CODESM   Google Analytics Intern, Edinburg, TX	October 2019   March 2020
      Conducted data analysis on Google analytics accounts and designed Data Studio reports for client accounts.      Analyzed SEO outreach goals and presented findings to marketing director.      Evaluated brand performance and competitive environment through market research.TruFit, Inc.   Personal Trainer, Mission, TX	September 2019   July 2020      Market client accounts and scheduled weekly sessions to deliver client s personal goals.      Monitored proper execution of exercises and administered fitness assessments to ensure safety and progress.      Increased company s sales revenue by promoting associated fitness products.ACADEMIC PROJECTS
Tax Assistant   Volunteer Income Tax Assistance (VITA)	Fall 2020   Spring 2022      Prepared and interpreted income tax returns for low-Income families to satisfy their tax responsibilities.      Attained a certification from the IRS to prepare tax returns.
Financial Literacy Director   Association of Latino Professionals for America	Fall 2020   Spring 2021      Performed a year-long fundraiser denominated Financial Literacy Project sponsored by State Farm Insurance.      Designed power point presentations, quizzes, and videos for students and raised $3,000 for student scholarships.LEADERSHIP EXPERIENCE AND ACTIVITIES
The American Marketing Association   Senior Vice President of Finance and Fundraising	Spring 2021   Spring 2022      Planned and coordinated fundraising events with Panda Express, Kendra Scott, and Raising Canes.      Coordinated with local business owners, successful entrepreneurs, and corporations to come talk in various workshops.      Increased membership by 25% in a semester through networking, event planning, and social media campaigns.
Association of Latino Professionals of America   Financial Director	 Fall 2020   August 2021      Spearheaded fundraisers throughout the year and delegated responsibilities to directors and members.      Collaborated with the Board of Directors to plan and budget for the National Convention.      Managed expense reports, revenues reports, and cash statements on a weekly basis.
ADDITIONAL INFORMATION
Proficiency in Microsoft Office Suite, Power BI, Python, SQL, Tableau, Canva, ARIBA, I2P. Fluent in Spanish.

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