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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Brookside Avenue, apt 2ASomerville, NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE37+ years of Proven Customer Service; excellent written, verbal and interpersonal skills, Able to work independently with minimal accommodation, Team Player, Quick learner, Able to trouble shoot problems and provide solutions, Positive Attitude, Detail Oriented, PC Proficient, SAP knowledge.Cascades (Container Board Packaging) May 2022 to September 2023Senior Customer Account SpecialistInteracted with Buyers regarding their Container-board boxes in a deadline driven environment with heavy customer contactProcessed orders, changes, and cancellations of scheduled orders.Provided on demand reports on a weekly basis that allowed clients to manage their oil position.Accompanied Broker on sales visits to Buyer.Performed problem resolution and analysis, which included hosting conference calls between buyer and sales. to find a resolution.Investigated and responded to any inquiries initiated by the customer and kept management advised of the outcome.Set up conference calls and or video calls with customer and sales to review and discuss existing orders, new orders, status of any issues being investigated and the onboarding of any new business from the customer.Reported issues as needed including escalating issues to senior management.Francis-Mustoe & Co. (Commodity Brokerage firm) January 2011 to March 2022Customer Account ManagerInteracted with Buyers and Suppliers of Edible Oils in a deadline driven environment with heavy customer contact.Processed orders, changes, and cancellations of scheduled orders.Provided on demand reports on a weekly basis that allowed clients to manage their oil position.Accompanied Broker on sales visits to Buyer/Suppliers.Performed problem resolution and analysis, which included hosting conference calls between buyer and suppliers to find a resolution.Reported issues as needed including escalating issues to senior management.JP Morgan Chase February 2003 to September 2010Client Service Mgr - AVP - Brooklyn Service Support TeamAssigned 1st Task to Setup the Brooklyn Service Support Team to interface between Operations and Service to support the Brooklyn Client base.Managed a team of 8 individuals whose primary focus was to support the Middle Market and Large Corporate customers processed in Brooklyn.My additional responsibilities included but not limited to monitoring of workflow and support of Operations in meeting the SLA's for 500 high-profile clients with multiple deadlines in fast paced/$100 Million per day operation.Developed criteria and conducted internal departmental audits to ensure compliance.Resolved any issues with the processing of their lockbox payments processed via check and/or credit card.Performed problem resolution and analysis including reviewing their customer instructions for inconsistencies and to ensure proper system mapping.Interfaced with Operations, Product, Risk, Service, and/or Technology as needed to resolve customer issues.Interfaced with the US Post Office to resolve lockbox addressing inconsistencies or mail delivery problems.Reported issues as needed including escalating issues to senior management.Leveraged resources to facilitate daily and monthly management reviews and best practice forum.Hosted customer tours of Lockbox site as requested including making all arrangements.Coordinated Conference Calls to manage customer expectations and often to help talk through and organize a resolution. This also often included having technology on the phone with the client and helping to facilitate and design a system solution.Performed demos of the Receivables Edge Customer Front End Lockbox System even when I wasnt necessarily hosting the tour.Societe Generale New York, NY January 2000 to January 2003Senior Business Analyst - Banking OfficerAssigned primary responsibility to implement Bank to Bank Reimbursements System that successfully.converted 30,000 records from heritage mainframe system to new image-based platform.Project lasted 3 years and position ended with the completion of the project.In addition, provided Production Support to staff for any production issues.Provided all training to staff for use of the new system.Attended all meetings as business representation of the project team.UBS Stamford, CT June 1995 to January 2000Senior Business Analyst / Banking OfficerWachovia Intl Bkg Corp, NY November 1988 to January 1995International Trade Representative Banking OfficerAtlantic Bank of New York January 1984 to November 1988Trade Services RepresentativeEducationJersey City State University, NJB.S., International Studies, 1993 Magna cum laudeReferences furnished upon request. |
