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Title Financial Services Customer Service
Target Location US-NY-Staten Island
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Candidate's Name  11 LEASON PLACE. STATEN ISLAND. NY 10314EMAIL: EMAIL AVAILABLE PHONE: PHONE NUMBER AVAILABLECELL: PHONE NUMBER AVAILABLEFINANCIAL SERVICES/ RESTAURANT OPERATION MANAGEMENTPERSONAL FINANCIAL PLANNING- PERSONAL AND BUSINESS LOAN ORIGINATOR-BUSINESS PLANNING- TRAINING AND DEVELOPMENTSuccessful and award winner in both Personal and Business Loans and Mortgage Lending Originator in Banking. Highly experienced, self motivated Director of Operation in Restaurant Industry with impeccable Customer Service standards and solid business sales orientation. Proficient at training and motivating managers and Associates on company standards, policies and procedures. Proven track record in managing high volume, Fast-paced multi-unit stores using excellent interpersonal, communications and follow-up skills. Possess The personal characteristics and qualities of attention to detail, initiative, enthusiasm and leadership.RESPONSIBILTIES AND ACHIEVEMENTS:Banking  ( 2013  Present )Ranking #4 out of 278 MLO in TD Footprint presentlyRanking #14 out of 278 MLO in TD Footprint in 2016Exceeds Production Goal by over 200%Mortgage Champion in 2014 & 2015Regional Champion third quarter of 2014Exceeds Quarterly Goal by Double and Triple digitProduced Mortgage Sales in excess of $27mm annuallyRetail/ Food/ Restaurant  ( 1983  2013 )Produced Annual Food sales at ten millions plusSupervised Construction and Build Out of new Concept StoresDevelopment Operational Systems; Training SystemsSimultaneously created and Grand Opened Five different concepts in a food court setting in 2008Designed and supervised build out of Restaurants and Retail Stores in a mall setting in 2007Double-digit increase in 06-vs.-05Double-digit increase in 05-vs.-04Second highest district in sale increase in the company( of eight districts )Received company" Outstanding Performance Award in 1997 and for three consecutive years( 1999-2001 ) by treating people fairly; increase job training and rotation of duties, and achievement of double-digit increase and record salesSuccessfully "Grand Opened" eight high volume restaurants in the Metro New York and NewJerseyAnalyzing individual skill sets for managers, created, developed and implemented a customized training program, resulting in Store Managers improving operational skills from "F" rating to "B"ratingReorganized the training schedule, training system and incentive award program to achieve a reduction in turnover from 400% per year to approximately 60% per year after three monthsActed as Human Resources Manager by investing one day per week at each store interviewing and selecting candidates. Through aggressive hiring campaign, enrolled three internal candidates in the Management Training Program at the time of simultaneous grand opening of two new storesDevelop business plan, market research, advertising, hiring and training of all personnel for the Underground Night Club in Pittsburgh, PA. Successfully implemented the business plan, increase customer visit to the nightclub from 50 per day to 250(capacity) per day in less than five monthsCandidate's Name  11 LEASON PLACE, STATEN ISLAND, NY 10314EMAIL: EMAIL AVAILABLE PHONE: PHONE NUMBER AVAILABLECELL: PHONE NUMBER AVAILABLEWORK EXPERIENCETD Bank, N.A. May 2013  Present Financial Services/ Loan OriginatorChickpea Restaurants Inc. June 2008  May2013 Director of OperationQC Food & Beverage Corp/ F&T Group Int. Mar 2005 - Jun 2008 Director of OperationZen Palate/ HOV Group Jul 2007  Oct 2007 Operation Consultant ( Temp Assignment from F&T Group)Burger King Jan 2003  Mar 2005 District Manager( NYC & Queens )Wendy's Old Fashioned Restaurants, New York, New Jersey 1985 - 2003 Operation Consultant District Manager Training Store Manager General ManagerUnderground Night Club, Pittsburgh, PA 1983  1985 Owner/ OperatorSzechuan Restaurant/ First Chinese Corp. Pittsburgh, PA 1982  1985 Co-Owner/ OperatorHunan Chinatown Restaurant, Washington, DC 1981  1982 Assistant Manager

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