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EMAIL AVAILABLE PHONE NUMBER AVAILABLEProcessing CoordinatorHighly motivated, bilingual (English/Spanish), customer relations professional with over 20 years of experience in a fast-paced environment. Extensive experience supporting customers in English and Spanish. Exceptional ability and talent for managing information and data collection. Proficient in:Team Work and CollaborationWritten and Verbal CommunicationMonitoring Data CollectionSpanish SpeakerMultitaskingStrategic PlanningManagementAdaptabilityProfessional Experience2020Present: Army Soldier Family Readiness Group (SFRG) Senior Coordinator/Leader Advanced administrative and project support for senior-level leadership of a fast-paced Army Battalion.Processing CoordinatorSupervised, supported, and fostered a team of 15 members that supported over 150 families maintaining the well-being of each.Received and maintained data on 15 team members and 150 families providing effective and efficient communication to ensure complete mission readiness.Administrative SupportGathered important information and data to ensure appropriate accountability and timely disbursement of information.Overhauled a crucial outreach tool for our members ensuring efficient and timely communication.Reorganized the finances for the FRG to ensure transparency and accountability.Professional Experience, Cont.20162020: Sales Associate. Bobs Discount Furniture.Processing Coordination/AssociateConsulted, in Spanish, with clients who did not speak English in order to solve problems or concerns.Engaged with customers providing positive first impressions, building rapport and trust.Administrative SupportPlanned and entered data for clients who needed assistance in Spanish.Collected data in Spanish for clients that did not speak English and needed assistance.2008-2016: Secretary Specialist. Total Truck TransportProcessing Coordinator/DispatcherCoordinated the transportation of sensitive materials to Federal Buildings.Conducted inventories of products in the warehouse to be delivered.Maintained administrative work, and paperwork properly that was regulated by state and federal law.Administrative SupportConducted secretarial duties based on security clearance required by law when revising paperwork needed for the logistics of cargo.Schedule, contracts, and agreements with logistics companies in order to create new clients.2012-2014: Manager. Cash AdvanceProcessing Coordinator/ManagementManaged senior-level personnel, established employee performance goals, and provided feedback on reaching milestones.Maintain a professional demeanor, provided the ability to provide excellent client services by addressing appropriate problem-solving skills.Excellent organizational skills, data collection, motivation for team building.Work under pressure and with state deadlines.Administrative SupportWorked with state deadlines and laws and regulations for accounting process and fraud.State-regulated contract with clients and must be signed by clients and employees.Professional DevelopmentProficient in Portuguese and SpanishFEMA-Community Preparedness Implementing Simple Activities for EveryoneFEMA-Introduction to Incident Command SystemIACP-The Impact of Trauma: A Trauma-Informed Lens and Response WebinarEducationAssociate degree from Northern Virginia Community College/with main studies in Criminal JusticeBachelors degree from the University of Maryland Global Campus/ Major in Homeland Security and a minor in Criminal Justice graduating in May of 2025 with a current GPA of 3.5Professional AssociationsFEMACMOMIACPSFRG |