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Click here or scroll down to respond to this candidate1Candidate's Name
Street Address Hahn Rd.Westminster, MD. Street Address
Email address: EMAIL AVAILABLETele: PHONE NUMBER AVAILABLEI am a hard-working, energetic individual who loves to interact with people of all ages. I am very organized and enjoy working in a cooperative environment where teamwork is a priority and open, honest communication is encouraged. I enjoy a challenge and am always eager and willing to take on new assignments and learn new skills.Below are descriptions of my previous work experiences and my education. WORK EXPERIENCEPosition: Inside Sales/Customer ServiceDate: 12/27/2006-10/04/2023Salary: $92,389.25/yr basesalary (40 + hrs week) plus commision Location: Samuel, Son, and Company USA1700 Ridgely StreetBaltimore, MD. 21230Supervisors name: Andy KyleI am an inside sales rep. for Samuel. I sell stainless steel and aluminum. I have many roles in my current position and am in training to be an inside sales manager. Over the past 16 years, I have helped grow our contract and transactional accounts tremendously by being detail oriented, having great relationships with our customers, and helping the rest of the sales team. I keep inventory sheets for the four contract accounts that I am responsible for and they are updated daily through Excel. I enter thousands of orders a year for multiple customers using the AS400 system and the Samuel quotation system. I purchase the steel from the mills and from several vendors for the contract accounts and enter all the purchase orders on our system. Other responsibilities include: Taking sales calls Pricing orders Knowing the market Communicating with outside sales team members Emailing quotes to customers through Outlook Helping with IT issues when possible Customer visits Training multiple sales team members from cradle to grave Arrange the freight for pick up and delivery of material Work closely with warehouse team to make things go as smoothly as possible Participating in sales training Webinars Assuring there is no aged inventory over 1 year Hitting sales goals for quarterly bonus Writing up customer credits when needed FilingPosition: Customer ServiceDates: 10/08/01 12/20/06Salary: $15.43/hr (40 hours per week)Location: Diamond Roller4615 Hollins Ferry Rd. Suite DBaltimore, MD 21227Supervisor's name: Alice PynackerI was the customer service representative for our New York and New Jersey districts. I was placed in charge of all of our Connecticut accounts as well. This entailed taking phone calls from customers for roller pick-ups and orders, scheduling pick-ups and deliveries for our drivers, receiving customer complaints and resolving the situation with our shop foreman. I was also in charge of human resources in 2the Maryland plant. This includes doing payroll, hiring employees, and all necessary paperwork involved. Other responsibilities included: Computing prices for different printing press rollers Typing up quotes for sales representative Verifying work orders are written up correctly Keeping track of work orders and verifying they are processed timely Entering work orders in computer Invoicing completed work orders Compute sales representatives total amount earned monthly Compute number of rollers shipped out on daily basis Helping customers with any questions they have Setting up new accounts in computer Depositing checks at the bank FilingPosition: Assistant Operations ManagerDates: 07/1997 To 02/2007Salary: $12.50/hrLocation: American Expediting Courier Service1550 Caton Center Dr. Suite EBaltimore,MD. 21227Supervisor's name: Stephen SchreckI was the head dispatcher, customer service specialist, and Assistant Operations Manager for the Baltimore office. Although based in Baltimore, MD, I received job orders (via phone and fax) and dispatched them to any one of approximately 100 drivers in the cities of Baltimore, Charlotte & Raleigh, NC, and Arlington, VA. I entered the job orders into the company computer and kept track of the timeliness of delivery, following up as necessary. As liaison, I had to deal directly with the companies requesting delivery, and the personalities of our various drivers and customers. As necessary, I delegated these jobs to junior dispatchers. At times, I was solely responsible for the offices in all the above mentioned cities simultaneously. Other responsibilities included the following: Computed drivers payroll; Calculated the price of various deliveries; Tracked packages received from, and sent to BWI, DCA, and IAD airports; Received proof of deliveries and entered them into computer; Received customer complaints and handled them diplomatically; Took inventory in warehouse; Pulled computer equipment and dialysis machines from the warehouse; Turned phones and fax over to office manager at night, then brought them back in the morning; Verified and approved that every job order from the previous day was entered correctly; Computed individual delivery percentages for each job and ensured that drivers received correct payment; Kept track of all route drivers and alerted them when they had extra stops; Appraised drivers and other dispatchers, reprimanding as necessary; Received and set up new accounts; Familiarized myself with Maryland zip codes; Typed letters and proposals for office manager and mailed them out. EDUCATIONI received my high school diploma in 1993 from:Catonsville High School801 S. Rolling Rd.Baltimore, MD 21228I received my 90-Hour Certificate in Early Childhood Education in Spring 1995 with a 4.0 grade point average from:Catonsville Community College3800 South Rolling RoadCatonsville, Md. 21228 |
