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Click here or scroll down to respond to this candidateAndrea PitmanChildersburg, ALEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceBilingual Call Center CSR- RemoteIcario - Birmingham, ALNovember 2020 to January 2023 Take calls off Queue to provide excellent customer service to members with a variety of requests. Fromenrollment to redemptions > assistance to members in multiple states and multiple tasks to redeemtheir rewards. Work on ever changing data, healthcare information, software data changes and more. Dovoice prompts in Spanish for IVR. Do callbacks in Spanish as requested and manage tickets/ call requests/escalated requests & manage public emails. Work at home fully remote.Resale ProcessorVapor Thrift Store - Birmingham, ALJuly 2019 to January 2020I assist with the intake of donations and process them for resale. I have significantly altered the LinensDepartment and made it profitable within the first two months of being assigned to that department.Receptionist/SchedulerHealthSouth /Lakeshore Rehabilitation Hospital- Birmingham, ALSeptember 2013 to January 2014Scheduled therapy sessions for the hospital, ordered medical equipment and sorted and disbursedincoming mail for the therapist.Bilingual Customer Service RepresentativeInsight - Homewood, ALJune 2013 to August 2013Received all calls from clients who spoke Spanish assisting them with debit card accounts and anyproblems they inquired with their debit card services.Customer Service RepresentativeBelk - Maryville, TN2005 to 2007Worked with management to open and close the store, conducted inventory of merchandise, restockedmerchandise to sales floor, set up display designs for weekly ads and performed routine stock rotations.Law Enforcement Communications AssistantU. S. Border Patrol - San Diego, CA1997 to 2000Worked in compliance with Federal, State and local government officials with the authority to run all lawenforcement record checks and requests; and to correspond information to units in the field. Receivedincoming public calls in English and Spanish and primarily communicated by radio to agents in the fieldand aircraft units.Teacher and TutorRamona High School Unified School District - Ramona, CA1992 to 2000Taught graduation requirements for the following subjects:Health and Family Life, Child Developmentand Cooking. Also Tutored students in all subject areas to include students who spoke Spanish only.Head Start Program-Parent Committee Chairperson (Volunteer)Ramona High School Unified School District - Birmingham, AL1994 to 1995Head Start Program-Parent Committee Chairperson (Volunteer) 1994-1995Provided administration and coordination of parent meetings, functions, and fund raising efforts.EducationB.A. in Liberal Arts & Sciences & SpanishCalifornia State University - San Marcos, CAJanuary 1994 to December 1995A.A. in Liberal Arts & SciencesPalomar college - San Marcos, CASkills Fluent / Bilingual in Spanish /English } oral and written. (10+ years) Tutoring (4 years) Fundraising (10+ years) Tutoring (5 years) Spanish (10+ years) English (10+ years) Research Writing Skills (10+ years) Customer service (10+ years) Typing (6 years) Microsoft Office (10+ years) Teaching (5 years) Public Speaking (4 years) Hospital Experience (Less than 1 year) Microsoft Outlook (5 years) Data Entry Presentation Skills (5 years) Organizational Skills (10+ years) Office Management (5 years) Microsoft Word (10+ years) Event Planning (5 years) Quality Assurance (5 years) Public Relations (10+ years) Leadership Bilingual (10+ years) Computer skills (10+ years) Interviewing Communication skills (10+ years) Interpretation IVR Computer Networking Microsoft SharePoint (Less than 1 year) Medical terminology Account management Documentation review Curriculum development Lesson planning Multilingual Phone etiquette Analysis skills Medical office experienceLanguages Spanish - ExpertAwardsGraduated with honorsDecember 1995Graduated with a 3.79 overall.Certifications and LicensesSan Diego Police POST Acadamy/dispatchApril 1999 to PresentInter-agency collaboration training. Facilitated by the San Diego Police Department POST ACADAMY forexperienced Dispatchers with the United States Border Patrol.CBEST1995 to PresentRequired Exam for entry for credentialing teachers at the time in California, Oregon and Washingtonstate. Passed all requirements including Math and Writing on the first exam.AssessmentsCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivityFull results: ProficientCall center customer service ProficientJanuary 2023Demonstrating customer service skills in a call center settingFull results: ProficientAttention to detail ProficientJanuary 2023Identifying differences in materials, following instructions, and detecting details among distractinginformationFull results: ProficientCustomer service ProficientJanuary 2023Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientJanuary 2023Tendency to be reliable, dependable, and act with integrity at workFull results: ProficientWork style: Professionalism ProficientJanuary 2023Tendency to be accountable, professional, open to feedback, and act with integrity at workFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field.Additional InformationFluent in both Spanish and English and I have a college minor in Spanish.I have worked in a medical & law enforcement setting & consistently been asked to swap betweenlanguages &/or would translate on a daily basis.I am willing to become certified in this field should it be a job requirement. |
