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Click here or scroll down to respond to this candidatearaceli39.dm@gmail.com 1 PHONE NUMBER AVAILABLE Melrose Park IL, 60160I am a versatile and accomplished professional with a successful track record in dynamic organizational environments. I seek an Executive Assistant role to leverage my diverse skill set in providing comprehensive administrative support and my extensive experience in event planning, customer service, finance support, and legal assistance. I efficiently manage various responsibilities with precision and adaptability, and I am eager to contribute to operational excellence and overall company success. Key Competencies Excellent written and verbal communication skills Administrative support to executivesAbility to handle highly confidential information with discretion Calendar managementTravel coordination and logisticsEvent planningStrong attention to detailClient contract managementCross-functional collaborationBilingual - SpanishProfessionalExperienceOFFICE/ OPERATIONS MANAGERCXOsync LLC 2011-presentProvide administrative support to the CEO, handling calendar, meetings, conference calls, and agendas.Act as a gatekeeper, screening calls and visitors to manage the executives time effectively.Responsible for coordinating office operations and procedures to ensure organizational efficiencyAssist Keynotes, Moderators, and Athletes by managing domestic/international flights, lodging, and transportation, providing event information, and tracking event expenses.Outsource venues for events, effectively negotiate and secure favorable pricing within budget constraints, and handle all event logistics from beginning to end.Handle the onboarding process for new clients, providing necessary forms such as NDAs, Data Compliance, W9 forms, etc.Manage contract negotiations with clients, addressing and resolving disagreements on terms to ensure mutual satisfaction. Generate accurate invoices using FreshBooks and QuickBooks under client agreements and follow up to ensure prompt payments. Update internal systems upon receiving payments to uphold precise financial records. Creating the events agenda and making necessary changes to ensure that we provide substantial value to both our attendees and sponsors. Led a team of 20 customer service representatives, fostering a culture of excellence and customer-centric service delivery.Developed and implemented training programs, improving first-call resolution and customer satisfaction scores.Candidate's Name
CUSTOMER SERVICE MANAGERAT&T MOBILITY 2000-2011EMAIL AVAILABLE 1 PHONE NUMBER AVAILABLE Melrose Park IL, 60160 ProfessionalExperienceMaintained accurate tracking record keeping for each team members attendance, Not Ready, Handled time, Talk time, and Quality scores. Handled escalated customer calls when needed.Held weekly individual meetings where all aspects of the performance were discussed, and action plans were developed to assist in areas that needed improvement. Administered performance write-ups when appropriate. Provided monthly and yearly reviews to each representative and advised them of their raise based on performance metrics met. TRAINER / FLOATERAT&T Mobility 1998-2000Trained new employees on all processes and procedures on AT&T mobility rate plans, services, phones, and coverage areas.Discussed how to overcome difficult situations while on a call with a customer by utilizing key principles.Reviewed Code of Business Conduct and ensured understanding of performance expectations and attendance.Provided support for absent managers, including but not limited to handling escalated calls, scoring recorded calls, meeting with representatives, holding team meetings, etc.Organized activities for our yearly customer appreciation service week Travel to other call centers to assist in training new employees. CUSTOMER SERVICE REPRESENTATIVECELLONE 1993-1998Handled customer inquiries via phoneDemonstrated product knowledge and kept abreast of updates to address customer concerns effectively.Resolved billing issues, technical concerns, and service-related inquiries promptly and accurately.Achieved and exceeded monthly performance metrics, including call resolution targets and customer satisfaction scores. Assisting in the creation of the Bilingual Queue.Transitioned to the Select Marketing Team, handling customers at a higher spending average and negotiating special offers regarding rate plans and phones based on revenue and loyalty.Candidate's Name
Education COLLEGE OF DUPAGEGeneral Studies |
