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Click here or scroll down to respond to this candidateCandidate's Name
CONTACT SUMMARYPhone: PHONE NUMBER AVAILABLE I am a detail-oriented professional who offers strong project managementskills. These skills bring creative and strategic solutions that enable us toEmail: EMAIL AVAILABLE thrive while delivering value through improved processes thus creatingexcellent client experiences! I encourage team collaboration and take pridein consistent, high-quality end results.CERTIFICATIONS EXPERIENCEExecutive Administrative Assistant Small World7 - May 2020 to CurrentAssisting Communications Coach taking clients through the Life LanguagesSystem of Communication.Trained and managed another operations support person to help driveefficiencies, build client relationships, and help grow client base.? Assist Coach on overall strategy of growing the business, whileidentifying gaps to drive efficiencies and increase profit.SKILLS ? Develop and manage standardized processes and procedures ensuringadherence to tight deadlines.Adobe DC ? Create and presents presentations based on analysis of business data.Active Listening ? Participate in C-level, executive management, and company leaders?interactions.Asana ? Maintain budget in collaboration with Coach.Canva ? Establish and implement clients? employee?s on-boarding and off-boarding protocols.Change Management? Created template reports and presentations for Executive, LeadershipChat Applications and Individual coaching/mentoring sessions and Management TeamCoaching sessions reducing prep time by 50% driving higher profitability.Critical Thinking Operations and Sales ? Harmonic Egg, Wellness CompanyCommunication July 2022 to Present ? Run day-to-day Operations and Sales. ClientsCRM Platforms purchase wellness product to open wellness centers worldwide.? Created Processes and Procedures for onboarding, offboarding, sales,Database Management manufacturing interaction and client relationship management.Decisiveness ? Built CRM from scratch for managing leads, current clients, sales,purchase and finance payments, invoices and work orders forIntegritymanufacturing.Management ? Created multiple SharePoint Communication sites for external clientsMS Office and internal users.? Manage 6-month onboarding process of new clients from purchase toProactive center opening. Weekly outreach to alleviate anxiety and identify goalsProcess Re-Engineering of business set-up.? Confirm business start-up details so a stable wellness center is in placeProject Managementbefore opening.Relationship Building ? Created and continued updating of client Knowledge Base based onSharePoint market trends and client needs.? Collect client feedback and observe trends to upgrade systems andSmartsheet processes to accommodate identified needs.Strategic & Tactical Planning ? Connect clients with each other for team collaboration andTask Switching encouragement.? Track clients in various stages to review progress and ensure training wasTeaching/Training completed and understood. Helping to set clear goals, encourage mindsetgrowth, offering feedback and emotional support.Candidate's Name
? Pursue sales leads and answer questions regarding business creation and developmentOperations Manager/Recruiting Manager- Virtual Live Labs ? December 2020 to July 2022Management consulting and leadership and development company. Recruited by CEO to implement and launchstart-up operations.Part of planning and launch team. Quickly identified gaps in processes to minimize inefficiencies and increaseassignment profitability. Identified trends and produced cost saving measures.? Established standard operating procedures for recruiting, operations, and human resources departments.? Developed on-boarding client process and managed on-going client services. Involvement at C-level withinclient organization.? Recruited, hired, managed and mentored social media team and training facilitators. Set goals, trackedprogress and had daily touchpoints to stimulate momentum and encourage mindset growth.? Member of the business development team, in creating sales decks to drive revenue.? Part of the marketing team that helped create and implement ongoing marketing, including websitedevelopment based on market trends.? Maintain budget in collaboration with CEO.Production Manager - Pierucci Publishing - November 2020 to July 2021Fast growing indie publishing company helping authors self-publish books. Recruited by CEO to create andstreamline and implement process improvements for complete publishing and marketing processes to driveefficiencies and profitability.? Develop strategic and tactical approach to business flow, minimizing gaps and down time to driveefficiencies and increase speed.? Created efficient sourcing, recruiting and interviewing best practices to quickly expand team with a focuson scalability.? Quality control ensuring accuracy, consistency, and high-level quality at each stage of production drivingincreased bottom line contribution.? Coordinate with marketing and website teams to strategize for effective market launch of new book titles.? Marketing support to manage appropriate website build and click-funnel efficiencies to drive revenue forbook launches.Operations Manager GrowFly - December 2018 to December 2019Start-up digital marketing company. Company serves clients in restaurant, consumer services, mobile app,coaching/mentoring and automotive industries. Recruited by Founder to create workflows for day-to-dayoperations, to drive efficiencies and increase profits.? Established business development/sales, marketing, operations, human resources, accounting departments.? Developed standard operating procedures to on-board new clients. In charge of on-going client services.? Created vendor relations program. Recruited independent contractor and vendor community to driveprojects.? Set up Quick Books and oversaw accounts receivable/payable.? Participated on sales calls with potential clients and led the teams project for clients.Executive Administrative Assistant, Kelly Outsourced Consulting Group ? Kelly Services BPO DivisionReal Estate Coordinator, Trainer Quiznos Corporate Headquarters ? Franchised Restaurant ChainOffice Manager, My Realty Resource ? Property ManagementSales Representative and Trainer, Apple ? Consumer ElectronicsAssistant Manager, Curves for Women ? Fitness |
