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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYHighly motivated, personable and energetic Insurance Professional with experience in multiple industries including Wireless Customer Service, and Fraud. Demonstrated expertise in listening effectively to customer needs and providing efficient service. Skilled communicator capable of de-escalating service situations and achieving customer satisfaction. Recognized for having a strong work ethic and having a passion for excelling. Approaches responsibilities with focus, initiative, and diligence.KEY SKILLSReport and business writingProficient in Microsoft Outlook, Excel, WordManagement and customer service experienceProblem solver, detailed oriented, out of the box thinkerProtection of confidential informationWORK HISTORYTravelers Insurance, Tampa, FLAccount Manager2006 PresentEffectively manages electronic account documentationWorks directly with underwriting staff to produce a professional work productCultivates external relationships to better service our customersSuccessfully works with other team members to achieve departmental goalsEnsures timely issuance of accountsPrepares, rates, and documents account for proposal to the agentEstablishes new business accounts within the established timeframeResponds to agent inquires on a timely basisAnswers phones, makes copies and faxes documentsAlltel Communications (GTE Wireless), Tampa, FLFraud Investigator1993 2006Efficiently resolved inbound customer phone callsInvestigated accounts for identity theft and notified victimReviewed and researched accounts with returned payments for potential fraudPrecisely re-rated bills from valid customer disputesAccurately processed credit adjustments as necessaryTranscribed information from recorded fraudulent cellular linesPrepared case reports of identity theft for submission to law enforcementCopied and filed law enforcement reports and subpoenas |
