| Candidate Information | | Title | Customer Service Support | | Target Location | US-AL-Meridianville |
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Click here or scroll down to respond to this candidateProfessional SummarySeeking to further my career in Logistics and Supply/Aerospace. A proven customer service professional. Over six years of progressive work experience in providing customer support within various facets of service environments. Highly-skilled courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.QualificationsOver 20 years of experience working with the publicOver 14 years of experience working in Huntsville City School SystemExcellent communication and interpersonal skillsExperience in customer relationsSafe driver in adverse conditionsCommercial driving expertiseStrong ability to receive directions and establish routineCapable of working independently using appropriate judgmentWell-equipped at identifying package markings and zip codesAble to concentrate, memorize, and recollect logical connections and sequencesStrong physical ability; able to continuously lift, lower, push, pull, leverage and manipulate equipment and/or packagesHands-on experience in providing security services at schoolExceptional knowledge of school security proceduresSurveillance SkillsThorough knowledge of student warning and suspension protocolsSkilled in understanding student behaviorsAmazing ability to handle aggressive studentsOutstanding ability to work in extreme weather conditionsProfessional ExperienceSenior Government Property Analyst (8/2023 3/2024)Cubic Defense, Huntsville, ALEnsured efficient and compliant management of government/customer-owned property and assets.Possessed a strong understanding of relevant regulations and policies in the FAR and DFAR, as well as excellent analytical, communication, and organizational skills.Managed and overseed the site day-to-day operations of government and customer-owned properties and assets.Managed the acquisition, utilization, and disposal of government-owned properties in accordance with relevant regulations and policies.Maintained accurate records of government-owned assets, including their location, condition, and value.Ensured compliance with government regulations and policies related to property management, including those concerning asset utilization, maintenance, and disposal.Assessed risks associated with government-owned properties and developed strategies to mitigate these risks.Prepared reports and documentation related to property management activities, including inventory reports, financial reports, and compliance documentation.Collaborated with other government agencies, stakeholders, and contractors involved in property management activities.Contributed to the development and implementation of policies and procedures related to government property management.Provided training and guidance to staff involved in property management activities to ensured compliance with relevant regulations and policies.Level I Analyst (1/2022 3/2023)Boeing Company, Huntsville, ALImplemented routine manufacturing processes and assisted with the development of new or revised processes.Guided routine production activities and resolved problems of limited scope.Collected, organized, and provided data to maintain program status and customer commitments.Worked with Operations management and peers to ensure information associated with production is accurate.Communicated on a regular basis with Operations Leadership and peers.Supported communication and coordination between modification sites/suppliers and the Program for regular deliverables, briefings, and meetings as required.Executed collection and analysis of production data a communication status.Developed metrics and reports on contractor performance in support of portfolio and program PMMs.Worked on Special Projects and ad-hoc tasks assigned as required.Material Specialist (3/2020 1/2022)Boeing Company, Huntsville, ALTransported materials to assigned areas to support a timely flow of production.Delivered of freight packages.Prepared shipments.Created 1149s and Transpacific Stabilization Agreements (TSAs).Worked closely with each department related to Aerospace.Bus Operator (5/2015 3/2020)City of Huntsville, Huntsville, ALSafely transported passengers to and from destination in compliance with traffic regulations.Maintained excellent customer relations, providing friendly and courteous service.Conducted daily pre-trip and post-trip inspections.Operated wheelchairs lift to assist disable passengers.Maintained bus safety as well as appearance.Courier/Swing Driver (4/2015 7/2018)FedEx, Madison, ALLoaded and unloaded truck with the current days packages.Arranged packages in order for delivery.Mapped route for best delivery route.Provided safe and efficient operation of equipment to move and deliver packages.Delivered packages to residential and businesses.Used handheld computer to document deliveries.Scanned package and documents when delivered.Returned undeliverable packages back to the warehouse.Provided courteous and proficient service.Security Operations (9/2004 - 2/2015)Huntsville City School System, Huntsville, ALPatrolled/walked the school campus during the day to assist in maintaining order.Unlocked the doors before the students arrived on campus.Checked doors at the end of the day to make sure they were secured and locked.Patrolled/maintained order during athletic events.Monitored security cameras.Behavioral Specialist (8/2003 8/2004)Huntsville City School System, Huntsville, ALPerformed Teachers Aide work at public or private elementary or secondary schools.Took class attendance.Graded homework and tests using answer sheets and record results.Distributed teaching materials/supplies to students such as textbooks, workbooks, paper and pencils.Maintained order within school and on school grounds.Operated learning aids such as film and slide projectors and tape recorders.Prepared requisitions for library materials & stockroom supplies, typed lesson/instructional materials and operated the Copier machine to reproduce the materials.Custodial Worker/Bus Driver (7/2001 7/2002)Huntsville City School System, Huntsville, ALPerformed basic cleaning duties to keep building and premises neat and clean at all times.Cleaned and sanitized restrooms/bathrooms.Emptied wastebaskets into pickup containers from designated areas and restrooms.Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them.Washed walls, windows, doors and other vertical surfaces.Replaced paper towels, toilet tissues and refilled soap dispensers when needed.Transported students to and from school to extracurricular activities and field trips.Billing Clerk (5/1999 5/2000)HEALTHSOUTH Rehabilitation Center, Huntsville, ALCompiled data and typed invoices and bills.Read computer files and gathered records such as purchase orders and charge slips.Entered information into computer regarding payment due and credit terms.Adjusted customer accounts and answered inquiries.EducationStrayer University, Huntsville, AL, 2011 -2014 Major: Business Administration; Minor: Acquisitions and Contract ManagementAlabama A&M University, Huntsville, AL, 2006 -2008 Major: Business AdministrationDrake State Technical College, Huntsville, AL, 2000 - 2002 Major: Computer Information SystemsLicenses/CertificatesEvolution Certification April 2020MES Certification April 2020ANDON Certification April 2020Hazardous Materials (HAZMAT) License April 2020Class B Commercial Drivers License (CDL) - May 2000SkillsMicrosoft Office 365 (Excel, OneDrive, Outlook, PowerPoint, Teams, Word), Windows 11, WordPerfect Office, Word ProcessingACHIEVEMENTSAwarded Safe Driving in 2015, 2016, 2017, 2018ADDITIONAL INFORMATIONMember of the Eastern Star Rose of Sharon Chapter (2015-Current)REFERENCESAvailable Upon Request |
