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EMAIL AVAILABLENorth Richland Hills, TX Cell: PHONE NUMBER AVAILABLEOBJECTIVESTo be an active employee of a company, adhering to the Mission, Vision, and Values. To interact, on a professional level with other employees and clients. To give excellent performance, and to translate my experience, knowledge, skills, and abilities into value for the company.WORK EXPERIENCEUNITED AUTO CREDIT FORT WORTH, TEXASAuto Insurance Representative: May 2022 PresentCommunicate with insurance companies to negotiate and settle total loss insurance claims to ensure UACC receives maximum settlement amount.Assess values of vehicles with the information available to determine fairness of insurance settlements.Communicate with Title Department to ensure timely release of lien on total loss settlement.Confer with insurance companies and repair facilities to ensure repairs are properly completed on partial loss claims.Handle inbound calls and emails for new claim notifications.Perform other duties as assigned.DAYSTAR MINISTRY BEDFORD, TEXASPrayer Partner: May 2021 May 2022To answer Callers through contact of both inbound, outbound calls, and voicemails (90 140 per day)Provides information about programming, guests, and products by phoneProcesses basic customer service needsRecords the contact and the need of the callers in the systemFollow up on Partners and Callers who have called in for prayerAUNTIES BEADS/INVENTORY INTERNET BASED FORT WORTH, TEXASInventory Specialist: March 2015 March 2020Record information, shortages, and discrepancies to keep records current and accurateMonitors and maintains current inventory levelsGained product knowledge within the departmentTEXAS TREATMENT SERVICES FORT WORTH, TXChemical Dependency Counselor: December 2017 April 2018Responsible for gathering data, documenting problems and establishing course of treatmentProvides direct addiction treatment services to adult patients and family membersCENIKOR FOUNDATION FORT WORTH, TXAdministrative Assistant: March 2016 February 2017Perform clerical work such as typing documents, printing, copying, faxing, etcOrganized paperwork for the client count each nightCreate and maintain filing systems, both electronic and physicalOrganized and met with new hires on their first dayAssisted clients to assure safety and helped maintain a cohesive work environmentLENDER PROCESSING SERVICES IRVING, TXEscrow Assistant/Recording Department: January 2012 May 2013Closed home loans and funded loans preparing for pre-close on homesPrepared funding packages for clientsAnswer and direct phone calls, taking detailed messages when necessaryFile important and confidential legal documentsData entry of loan documentsPerform clerical work such as typing documents, printing, copying, faxing, etcPGP TITLE DALLAS, TXEscrow Assistant: May 2010 January 2011Answer and direct phone calls, taking detailed messages when necessaryFile important and confidential legal documentsData entry of loan documentsPerform clerical work such as typing documents, printing, copying, faxing, etcHENLEY & HENLEY LAW DALLAS, TXLoan Modification Specialist/Escrow Office/Mobile Notary: August 2008 February 2010Prepared client documentsClosed home loans and funded loans preparing for pre-close on homesHigh success rate of modificationsFile important and confidential legal documentsData entry of loan documentsPerform clerical work such as typing documents, printing, copying, faxing, etcMADISON SETTLEMENT SERVICES DALLAS, TXBranch Manager/Escrow Officer: January 2008 August 2008Answer and direct phone calls, taking detailed messages when necessaryPrepared client documents for closing on home loansFile important and confidential legal documentsData entry of loan documentsProcessed bills for office operationsReleased batch for payoffs and funds back to clientsPerform clerical work such as typing documents, printing, copying, faxing, etcSENDERA TITLE SOUTHLAKE, TXEscrow Officer: December 2006 October 2007Answer and direct phone calls, taking detailed messages when necessaryPrepared client documents for closing on home loansData entry of loan documentsFile important and confidential legal documentsPerform clerical work such as typing documents, printing, copying, faxing, etcTITLE TEXAS COLLEYVILLE, TXEscrow Assistant/Escrow Officer/Office Administrator: June 2005 December 2006Answer and direct phone calls, taking detailed messages when necessaryPrepared client documents for closing on home loansData entry of loan documentsFile important and confidential legal documentsPerform clerical work such as typing documents, printing, copying, faxing, etcSOFTWARE & SKILLSRapidly adapt to new technologies and possess experience with Microsoft Office, Microsoft Teams, Donor, Five9, Fusion, Real Estate Programs: SoftPro, FAST, Title Express, and RamquestAble to type 50+ words per minuteProficient in computer skills related to secretarial workAbility to work with other people and form professional relationshipsGreat capacity for learning new thingsEDUCATIONTarrant County College Hurst, Texas Leonard Hawes School of Real EstateLicensed Chemical Dependency Counselor Program Principle of Real Estate I: Laws & Contracts2017-2018 2006 |