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Candidate's Name
Mount Vernon, New York Email: EMAIL AVAILABLEEducationBachelor of Arts in Psychology with LinguisticsUniversity of Ghana, Accra, GhanaEpic Cadence Administration Certification (Self-Study), October, Street Address
Epic, Grand Central (ADT) - Incomplete ( Self Study) March,2024Pharmacy Technician Training ProgramABC Training Center, Bronx, New YorkSkillsIn-depth knowledge of Epic Systems and EMR software.Effective communication and strong interpersonal skills.Proficiency in managing medical front desk responsibilities.Expertise in Microsoft Office, Windows, and Microsoft Outlook.Ability to maintain confidentiality and adhere to HIPAA regulations.Strong understanding of medical terminology.Epic Systems Analyst Certificate, CadenceBuild and configured facility structure records (EAFs, DEPs).Participated in Appointment conversions  made sure providers were set up with the right templates.Build Referral Templates and WQs.Championed Telehealth built as well as the Epic Video Client.Build Visit Types (PRC) Subgroups, Provider Pools, Visit Blocks.Troubleshooting Breaks Fixes.Build Reporting Workbench Report, report, columns and Referral WQs.Build complex Decision trees.Build WQ for Missing Reg items and Appointment Requests.Batch jobs (E1C, E1B, E1).Configure Security Class Setups.Create imports and exports.Professional ExperienceFaculty Group Practice Medical Secretary / Authorization Specialist August 2022 - PresentGathered and verified insurance information, managed pre-authorization processes, and ensured timely completion of documentation for reimbursement.Interacted with patients, healthcare providers, and insurance companies to address insurance-related inquiries and concerns.Stayed updated on insurance regulations, policies, and procedures to ensure compliance.Faculty Group Practice Secretary I - Intake Scheduling Coordinator January 2021 - August 2022, Manhattan, New YorkManaged front desk communications between patients and healthcare providers using EPIC and Dolphin Management software.Conducted administrative tasks, including data entry, scanning, and appointment scheduling.Supported the Department of Plastic Surgery Resident Clinic. Pharmacy Technician Intern 2017, Walgreens Pharmacy, Yonkers, New YorkFilled prescriptions, managed medication stock, and supported pharmacists in dispensing medication.Additional ExperienceVarious roles at T.J.Maxx involving leadership, customer service, and sales. Volunteer Experience2016-2017, Westchester One Stop Employment Center, Mount Vernon, New YorkAssisted clients with unemployment forms, records keeping, and event planning. ReferencesAvailable upon request.